MASERATI Complaints

I HAVE A RECALL LETTER DATED MAY 18, 2018 RECALL#18V-173 MY VEHICLE WHEN BEING OPERATED AT SPEEDS OF APPROXIMATELY 2 MILES PER HOUR (LOW ENGINE RPM), WHICH CAN BE ENCOUNTERED DURING HEAVY STOP-AND-GO (BUMPER-TO-BUMPER) TRAFFIC CONDITIONS, CAUSES THE ENGINE TO SHUT DOWN. THE DEALERSHIP IS UNABLE TO RESOLVE THE ISSUE AFTER FOUR(4) ATTEMPTS.

TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A SUDDEN LOSS OF POWER AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION CENTER. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A SPECIALIST WOULD BE ASSIGNED TO TAKE PHOTOS OF THE VEHICLE; HOWEVER, A SPECIALIST FAILED TO APPEAR. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.

THE FRONT WHEEL WELL LINERS WILL DETACH FROM THE BODY OF THE VEHICLE. THE RETAINER CLIPS WOULD BREAK AND THE FELT LINER WOULD BE LODGED AGAINST THE ENGINE/TRANSMISSION COMPONENTS. THIS ALSO ALLOWS DEBRIS TO COME IN CONTACT WITH THE ENGINE BAY AND TRANSMISSION WHICH COULD CAUSE DAMAGE AND MALFUNCTIONS AS WELL AS PREMATURE WEAR AND TEAR.

THE RIGHT WHEEL WELL INSERT CAME UNSCREWED AND ONE OF THE SCREWS BLEW THE RIGHT REAR TIRE AS EXITING THE FREEWAY AT ABOUT 50 MPH

IN 2015 I LEASED A MASERATI GHIBLI AT RUSNAK PASADENA CA WITH A 39 MONTH LEASE TERM. ON MAY 18, 2018 - I TOOK MY CAR IN FOR A OIL CHANGE SERVICE AT A LOCAL DEALER (MASERATI ALFA ROMEO OF PUENTE HILLS, CA), SERVICE'S DONE AROUND 2:56 PM(5/18/2018) , I DROVE THE CAR FOR APPROXIMATELY 2-3 HOURS TO RUN SOME ERRANDS, ALL THE SUDDEN THE BRAKE SYSTEM LOCKED ALL WHEELS WHILE WE WERE DRIVING ON THE CITY STREET. LUCKY, WE WERE DRIVING ON LOCAL STREET AT AVERAGE SPEED OF 30 MPH, OTHER WISE THIS SUDDEN STOP COULD HAVE GET US HIT BY OTHER CARS AND/OR SUSTAINING A SERIOUS HEAD INJURY RESULTING FROM A ROLLOVER CAR ACCIDENT DUE TO THIS SUDDEN 'AUTO BRAKE LOCK' ON CITY STREET. THIS SUDDEN 'AUTO BREAK LOCK' MADE A VERY LOUD SQUEAKING SOUND AND MADE A BLACK TRACK MARK ON THE ROAD. ALL THREE OF US ON THE CAR WERE TERRIFIED. OUR CAR'S DASH BOARD DID NOT SHOW ANY WARNING LIGHT OR SERVICE LIGHT BEFORE OR AFTER THIS HAPPENED (BRAKE MELT FUNCTION). THIS CAR IS BRAND NEW WHEN I LEASED IT IN 2015 AND THE CURRENT MILEAGE AROUND '15196' MILES. SINCE IT STILL UNDER FACTORY WARRANTY THEN THE CAR DEALER WILL REPAIR FOR FREE. IT'S ALREADY BEEN SIT IN THE DEALER REPAIR SHOP FOR ALMOST TWO MONTHS NOW, UNTIL TODAY(7/5/2018) THE DEALER STILL HASN'T PROVIDE A PROPER EXPLANATION OF WHAT ACTUALLY HAPPENED? AND I DON'T WANT TO CONTINUE TO DRIVE THIS CAR, I AM SO CONCERNED AND WORRIED IT WILL HAPPEN AGAIN. IT IS SO SCARY WHEN THE CAR STOPS ABRUPTLY BY ITSELF, AND THE PART REALLY BOTHERS ME IS I DON'T KNOW WHEN THIS 'AUTO BRAKE LOCKING' WILL HAPPEN AGAIN? WITHOUT ANY WARNING SIGN, THE WORST PART IS THE EVEN THE DEALER DOESN'T HAVE AN ANSWER FOR THIS, THEY JUST CHANGED THE BRAKE SYSTEM AND CALLED IT DONE.

THE RECALL IS FOR SAFETY ISSUES AND WE CAN NOT DRIVE THE CAR. WE TRIED CONTACTING KENNY TRADER AND FRANK MORENO AT OGARA WESTLAKE VILLAGE MASERTI DEALER SEVERAL TIMES VIA PHONE AND EMAIL TO NO AVAIL. I CONTACTED MASERTIA NORTH AMERICA AND SPOKE WITH ALICIA I BELIEVE. SHE PROMISED TO CALL ME BACK AND I NEVER HEARD BACK. I CAN NOT DRIVE THE CAR FOR FEAR IT WILL JUST STOP BASED ON THE LETTER RECEIVED. I WANT MASERTI TO PICK IT AND REPAIR IT AND RETURN IT TO ME VIA TOW. THANK YOU

POWER TRUNK DOES NOT HAVE SAFETY STOP SENSOR. MY WIFE WAS GRABBING THINGS FROM THE TRUNK WHEN THE TRUNK LID STARTED CLOSING AND DOES NOT STOP WHEN IT WAS CLOSING ON HER HEAD. SHE WAS ABLE TO FORCE HERSELF OUT AND THE TRUNK LID CONTINUED TO CLOSE. THIS IS A MAJOR SAFETY CONCERN AS IT CAN CLOSE ON ANYONE INCLUDING CHILDREN WITHOUT A SAFETY FEATURE TO STOP AND REOPEN WHEN SENSING PRESSURE.

TL* THE CONTACT LEASED A 2015 MASERATI GHIBLI. HOURS AFTER THE DEALER (RUSNAK MASERATI OF PASADENA, 297 W COLORADO BLVD, PASADENA, CA 91105) PERFORMED AN OIL CHANGE ON THE VEHICLE, THE REAR WHEELS SEIZED, THE BRAKES SEIZED, AND THE VEHICLE STALLED WHILE AT A RED LIGHT. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE MODULE NEEDED REPLACEMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INDICATED THAT THE DEALER WOULD NEED TO REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 15,100.

BOUGHT THE 2017 LEVANTE IN JUNE 2017 AND SINCE SEPTEMBER 2017, HAVE EXPERIENCE MULTIPLE OCCURRENCES OF THE VEHICLE "POPPING" INTO NEUTRAL WHILE EITHER IN DRIVE OR REVERSE AT DIFFERENT SPEEDS. OUR LOCAL DEALERSHIP/SERVICE MANAGER IS AWARE AND HAS ON RECORD, THEY'VE EXPERIENCE THE ISSUE FIRST HAND. AT SOME POINT IN EARLY DECEMBER 2017, LOCAL SERVICE MANAGER WAS TOLD BY MASERATI NA, A FIX WOULD BE AVAILABLE BY END OF 2017. IT IS NOW APRIL 2018 AND MASERATI NA HAS NO TIME-TABLE FOR A "FIX". YOU ALL CAN IMAGINE HOW DANGEROUS THIS CAN BE. WE'VE ALSO HAVE MULTIPLE OTHER ISSUES WITH OUR UNIT AND HAS BEEN IN AND OUT OF SERVICE, WEEKS AT A TIME SINCE SEPTEMBER 2017. MASERATI NA HAS GIVEN ME THE RUN-AROUND ON THE "FIX", I DON'T BELIEVE THEY HAVE A "FIX" AS WELL AS WORKING WITH US TO EITHER BUY-BACK AND/OR REPLACE OUR UNIT.

BLUETOOTH HANDS FREE CALLING MALFUNTION IN DASH HANDS FREE BLUETOOTH SYSTEM NOT WORKING . WILL NOT RECEIVE PHONE CALLS. WILL ERRATICALLY PRODUCE LOUD 'HISS' AND/OR 'STATIC' SOUNDS . AUDIO SYSTEM ICON ON DASH INDICATES THAT BLUETOOTH IS CONNECTED AND HAS STRONG SIGNAL CONNECTION. HAVE TRIED TO CONNECT WITH MULTIPLE CELLULAR DEVICES WITH SAME RESULT. DEALERSHIP ATTEMPTED TO SERVICE . STATED MASERATI NORTH AMERICA IS AWARE OF A WIDESPREAD ISSUE, AND THEY CURRENTLY DO NOT HAVE A CORRECTIVE ACTION TO FIX. I BELIEVE THIS A MAJOR SAFETY CONCERN AND IT'S UNSAFE TO USE A WIRELESS PHONE WHILE DRIVING , IN ADDITION TO IT BEING ILLEGAL IN THE STATE OF CALIFORNIA . THE DISTRACTION ON THE INTERMITTENT CONNECTION AND ERRATIC LOUD NOISES ALSO CAN BE DANGEROUS.