MAZDA Complaints

Others are at risk and below details how my safety was compromised. Powerlift gate/ trunk closed on my head and did not stop. It knocked me onto the ground and opened up a bloody gash on my head. Went to emergency room in the hospital to have them treat me with my head injury as I was bleeding with a head wound laceration. They sealed the wound with glue as it was in my hairline and gave aspirin for the head pain. There should be a safety feature on the power liftgate that alerts it if person or object is in the way. Other brands of vehicles have this safety feature. It is liability and there is concern for others of this happening that could potentially result in death. My injury has not fully healed as I know have recurring headaches and there will be a large scar left on my head. The vehicle is available for inspection.

My passenger air bag doesn’t turn on when passenger is in vehicle, sensor for air bag turns on and off as if it can’t determine if a person is on the seat. My dashboard has the SRS OCS light on. My vehicle has already been seen by Mazda to fix the recall but I am afraid to drive and suddenly air bags go off.

I am writing to formally express my dissatisfaction and concern regarding my recently purchased 2025 Mazda CX-90. I purchased the vehicle on February 15, 2025, and it currently has approximately 1,100 miles on it. Since acquiring the vehicle, I have experienced a persistent and extremely loud squeaking noise from the brakes, which occurs spontaneously. At times, the squeaking is so loud that pedestrians turn to look when I drive by. In an effort to address this issue, I took the vehicle to Royal Palm Beach Mazda for inspection. The service department informed me that this is a known issue with this model and that Mazda has not yet identified a solution. They stated that there was nothing they could do at this time to fix the problem. Additionally, while I was at the dealership, I encountered another Mazda CX-90 owner who was experiencing the same issue. Concerned about the safety of my vehicle, I reached out to Mazda Headquarters, but I was again told that there is not much that can be done. This response is deeply troubling. I purchased a brand-new vehicle expecting a reliable and safe driving experience. Now, I am left questioning whether my brakes are safe and whether this issue will worsen over time. I am particularly concerned about whether the brakes will function properly when I need to stop in an emergency. Given that this appears to be a widespread issue affecting multiple vehicles, Mazda should take responsibility by either issuing a recall or offering to repurchase the vehicle. Driving a brand-new car with a potential brake defect is unacceptable and possibly dangerous. I look forward to your prompt response and a satisfactory resolution to this matter. Please contact me at your earliest

Collision Prevention System is dangerous. I was nearly rear ended going 75 mph on the PA Turnpike. I was passing a truck that was in the right hand lane when all of a sudden the brakes automatically engaged hard and I nearly was rear ended by another vehicle that was right behind me. It braked so hard it made the tires squeal. I contacted two dealerships and told them what happened and both told me there haven't been any problems with the system that they were aware of and maybe a software update would help. Neither dealership checked if a update in fact was available. I turned the system off and will never turn it back on because it is so dangerous!

The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. Mazda corporation wont pay for the repair that they are charging close to 2k to do.

Cracked cylinder head. Major oil leak. Oil light came on but then turned off. No other warning light. No engine light came on. The vehicle was taken to the dealer for diagnosis.

1. Automatic transmission suffered a catastrophic failure during operation. Transmission was discarded by Bountiful Mazda, Utah. 2. Both other and I were at risk as the vehicle could not be controlled. 3. I read similar findings on Social Media posts. 4. Bountiful Mazda confirmed metal shavings in the drain trans fluid. 5. No prior warning on car instrumentation, or while driving, or on prior inspection by Cardinaleway Mazda, Gilbert, AZ 6. Neither Mazda USA (Mfr) nor Protective Asset Protection have taken responsibility for the initial equipment failure nor reimbursement through the extended service contract even with extenuating circumstances for late notification. I can provide copies of additional relevant material.

Touchscreen has the "ghost screen" problem. It has gotten progressively worse over the last year. The Mazda dealership did a firmware update about 2 years ago and that didn't help. Now the screen thinks it's being pressed constantly in the same spot so it just beeps over and over again. If I'm not on my radio, it will hit things like safety settings, emergency contacts, etc. so I have to leave my radio on all the time. I've researched this issue and it's well-known. A recall was issued for 2014-2016 models but not for anything after that.

On February 18, 2024, at approximately 12:00 PM, while driving at 20 mph in slushy but clear conditions, my 2023 Mazda CX-30’s curtain airbags deployed unexpectedly despite no significant collision occurring. •What system failed? oThe curtain airbag system deployed improperly without a crash, severe impact, or rollover. oThe Event Data Recorder (EDR) should contain critical information on why the airbags deployed, but Mazda has refused to release this data. •How was safety put at risk? oThe airbags deployed while the vehicle was moving, which could have startled the driver and caused a crash. oThe deployment caused unnecessary damage to the vehicle, increasing repair costs. •Has the problem been confirmed or inspected? oPolice Report: No major collision documented. oInsurance Review: Travelers Insurance inspected the vehicle and found minimal external damage—most damage was due to the airbag deployment itself. oMazda Dealership Response: Tulley Mazda refused to retrieve EDR data, stating that Mazda considers it "proprietary." •Has the manufacturer responded? oI have been put on hold for hours, denied access to a case manager, and have received no meaningful response. oMazda appears to be refusing to investigate why the airbags deployed and will not provide any technical explanation. •Were there any warnings or error messages? oNo warning lights, messages, or symptoms appeared prior to the event. oThe curtain airbags deployed without any indication of an impending crash. Why this is a safety issue: If my Mazda CX-30’s airbags deployed unexpectedly at 20 mph, this could happen to other Mazda vehicles at higher speeds, creating a dangerous situation for drivers and passengers.

The contact owns a 2011 Mazda CX-7. The contact received notification of NHTSA Campaign Number: 17V429000 (Air Bags); however, the part to do the recall repair was not yet available. The contact called an independent mechanic, but no assistance was provided. The local dealer was contacted. The dealer declined to tow the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.