MAZDA Complaints

The contact owns a 2011 Mazda Mazda3. The contact stated that while operating the vehicle, the front driver’s side seat wobbled and was unsecured. The vehicle was taken to the local dealer, who determined that the front driver’s side seat lifter link was inoperable and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V082000 (SEATS). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, the contact stated that the dashboard was melted and warped. The contact was concerned that the front air bags would not properly deploy due to the warped dashboard housing in the front driver and passenger side air bags. The failure mileage was 167,850.

The vehicle's Connectivity Master Unit (CMU) suffers from a severe, persistent electronic hardware malfunction that causes the central information display and dashboard telemetry to blink, cycle, and drop signals erratically. This specific hardware architecture failure threatens to corrupt data transmission lines directly connected to the Advanced Driver Assistance System (ADAS), creating an imminent safety risk of unintended automatic emergency braking or false sensor deployment during highway transit. The vehicle utilizes the exact same defective CMU hardware component that the manufacturer has acknowledged and recalled on other model cohorts; however, the manufacturer has explicitly excluded this specific VIN from safety recall eligibility. Diagnostic attempts by the authorized dealer network relied solely on forcing digital software updates that completely failed to correct the core hardware signaling instability, leaving the vehicle un-repaired and presenting an active, unmitigated electrical and safety hazard on public roads.

SOS sounds at random Telemetry not working comes up at random Touchscreen on infotainment freezes

I'm curious how many other Mazda owners are dealing with the same battery drain issue. I'm now on my third battery since 2024: Factory battery replaced under warranty in 2025. Second replacement purchased in March 2026. Within a month, the "Battery Low - Drive Vehicle to Recharge" warning was back. The dealer kept my vehicle for four days to monitor it, but they couldn't find anything abnormal. This started long before I had a dashcam professionally installed, so that's not the cause. I've read numerous posts on Facebook from other owners mentioning: A door module that can get wet after heavy rain and cause a parasitic battery drain. The key fob constantly communicating with the vehicle when it's within about 20 feet, potentially contributing to battery drain. I mentioned the door module issue to my dealer, but they said they had never heard of it. At this point, it's becoming incredibly frustrating. A modern vehicle shouldn't be going through batteries like this, especially when the dealer can't identify the root cause. I started to document the times that my dashboard warning pops up that the battery is low.

I am writing to formally notify you that I have officially filed comprehensive complaints with the NHTSA (National Highway Traffic Safety Administration), the Tennessee Department of Commerce and Insurance (TDCI, Case #202604748), and the Better Business Bureau (BBB) regarding Wyatt Johnson Mazda. I am submitting my vehicle's official Warranty Vehicle Inquiry Report as evidence of consistent technical issues and mismanagement by Wyatt Johnson Mazda. Please note the following: History of Repeated Technical Issues: The Warranty History shows a long list of repairs, including PCM/TCM reprogramming and other electronic service actions performed by the same dealer. This demonstrates that the vehicle has had ongoing, recurring technical problems that the dealer was well aware of. Contradiction in Dealership's Claims: Despite this extensive record of technical service, when I brought the vehicle in for the steering issue, the dealer claimed there was "no issue." This report clearly proves the dealer has been documenting and performing technical service on this specific VIN since 2023, making their claim of "no issue" highly suspicious and professionally negligent. Evidence of Neglect: The report confirms that my vehicle has been serviced exclusively by this dealer (Dealer 24014). They have full knowledge of the vehicle’s history, yet they chose to ignore the steering defect and attempted to charge me for a repair that should have been addressed under recall or warranty considerations. Bad-Faith Conduct by General Management: Furthermore, the Dealership General Manager persistently refused to acknowledge these documented defects. He went as far as bringing a technician to confront me, and despite me presenting this official warranty history as evidence, they dismissed it entirely and demanded $2,438 for a steering system replacement. I have photographic evidence documenting this interaction and the demand for payment, which confirms their bad-faith efforts to extort r

The cylinder head on this 2018 Mazda CX-9 (Skyactiv-G 2.5T engine) cracked, allowing engine coolant to leak and intermix with engine oil, causing loss of coolant and catastrophic engine failure. The vehicle became undriveable in the first week of November 2025 at approximately 125,019 miles and has remained inoperable since; it was not in a crash and had to be towed. This matches a known, documented defect on Mazda's Skyactiv-G 2.5T engine: coolant leakage at the cylinder head near the exhaust manifold, leading to overheating and engine failure. Mazda issued technical service bulletin(s) addressing cylinder-head cracking and coolant intrusion, revised the cylinder-head casting (a superseding part number), and extended warranty coverage (program CSP11) for this specific concern. This vehicle fell just past the mileage cap of that extension. Safety risk: a cracked cylinder head causing coolant loss and engine overheating can produce sudden loss of engine power and overheating if it occurs while driving. No crash, fire, or injury resulted in this case. A formal dealer diagnosis is pending; the failed engine/cylinder head is being preserved and is available for inspection on request.

I own a 2026 Mazda CX-90 hybrid with approximately 13,000 miles. The vehicle began making a grinding noise while driving, which has progressively worsened over time. It has since developed a hard knocking noise accompanied by noticeable vibration when the vehicle shifts gears. This knocking occurs during normal in-town driving. I have taken the vehicle to the selling/authorized Mazda dealership on two occasions — June 2, 2026 and July 14, 2026. On both visits, the dealer was able to reproduce and confirm the noise and knocking. The dealer stated they are aware other customers have reported the same issue, but that Mazda considers the noise/knocking acceptable and declined to perform a repair. No warning lights or diagnostic trouble codes have appeared at any point; the only symptoms are audible and physical. The vehicle is under both factory warranty and a purchased service/maintenance agreement. It has only been inspected by the selling dealership; no inspection has been performed directly by Mazda North America, law enforcement, or an insurance representative. I am concerned about my safety and the safety of others because a worsening, unexplained drivetrain issue that produces hard knocking and vibration during routine driving suggests a mechanical fault that could progress to sudden failure, and the manufacturer has declined to investigate or repair it further despite the symptom escalating across two documented visits. The vehicle remains available for inspection upon request.

I have a serious safety issue with my 2025 Mazda CX-5, purchased new in January 2026 from Island Mazda on [XXX]. A few days before the critical alert, I noticed the car stopping on its own before pressing the brake. While driving on the highway, I received a “faulty sensor” alert that went away. On July 10, 2026, I received a Critical Vehicle Malfunction Alert in the MyMazda app. The app gave no specific details. I called Mazda Customer Experience. They confirmed via email the system labels it as a Parking Brake Malfunction and instructed me not to drive the vehicle. They advised it could stop at any time or not stop. I also experienced pulling and unprompted braking while driving. On XXX, I called Island Mazda service multiple times (calls went to a call center). No callbacks. I went in person. General Manager [XXX] was unavailable; Sales Manager [XXX] advised towing to [XXX]. The car was towed XXX at 1:29 PM. No confirmation call. I called again at ~2 PM. Technician [XXX] called first. Service Manager [XXX] later called and was rude/dismissive. He yelled when I mentioned lemon law saying he can no longer speak to me when i mention that, downplayed the issue, refused to discuss documentation, and suggested I test drive the unsafe vehicle with them to figure out whats wrong. He spoke over me and said it would take a long time to fix because they are busy. He said he would forward my case to someone else and i agreed he is not capable of handling this appropriately. This is a brand new vehicle under warranty. I have a [XXX] son with congenital adrenal hyperplasia (rare condition requiring stress-dosing for injury). I do not feel safe driving it since the alert never even appeared in my actual car just the mazda app on my phone i do not trust the dealership after this treatment to fix it. Requesting full investigation into the defect and dealership handling. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was braking with traffic and all of a sudden the emergency braking kicked on and brought the car to a stop from about 40 miles per hour with no immediate threat of collision. Brakes were being applied manually and had plenty of room infront of the vehicle and traffic was not stopped. Nearly caused the vehicle behind to collide into me. Very uncomfortable whiplash feeling experienced and my unsecured belongings in my car went flying.

Driver of the vehicle was parking the vehicle in a parking lot, foot nowhere near the accelerator when the car suddenly surged forward striking a parking pole.. The driver side front quarter panel took on heavy damage along with the sensors.. Car had to be towed... It accelerated by itself...