MAZDA Complaints

The head gasket cover is leaking leading to a great deal of smoke. The car should not be driven per my mechanic due to risk of fire

One of the Cylinder heads has a crack in which has cause some oil to leak in the affected area. This is not the 2.5T engine, there is a TSB out for those engines. The affected engine is the 2.5 NA engine.

Vehicle has a cracked cylinder head at 43,000 miles. It is leaking oil and will lead to further engine damage if not repaired. Dealer inspected and diagnosed the problem. There were no vehicle warnings. It was brought to dealer because it was leaking oil and smelled of burning oil. It appears to be a common problem with Mazda Cx5s.

Dear, I’m writing to address the delayed response to the recall for my Mazda MX-5, which began on September 18. It has been nearly two months without any remedy or guidance from the manufacturer. As I rely on this vehicle daily for business purposes, this prolonged delay has caused significant disruptions. I urge NHTSA to assist in expediting a resolution with Mazda to minimize further impact on my work. Thank you for your attention to this matter.

Sudden and dramatic loss of engine coolant. Received a warning that engine was overheating, and to shut off engine. Quickly obeyed the prompt and found that most of the engine coolant had been lost due to a catastrophic failure of either the head gasket or head itself.

The contact owns a 2014 Mazda Mazda3. The contact stated that while driving up an incline at an undisclosed speed, the vehicle temporarily lost motive power, and the contact became aware that the vehicle had failed to shift out of first gear. The contact stated that the vehicle returned to normal functionality; however, the failure recurred several times while driving. Additionally, the contact stated that the instrument panel was functioning erratically, and the instrument panel lights frequently remained illuminated after turning off the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the head gasket seal had failed, which resulted in an oil leak. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, where it was diagnosed with electrical system failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V173000(Electrical System); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 62,000.

Mazdas infotainment system was issued defective. The system is plagued with issues in which a “ghost” touch on the screen makes changes to the system. It is a very distracting issue and poses a safety concern as it distracts the driver from the road as the ghost touch can make changes on the infotainment system moving between settings, changing music, making random calls, and randomly triggering voice assistant if an Apple car play is connected. This is a known issue for which Mazda has a fix but has never issued a recall. If you search online you will find hundreds of examples of the ghost touch affecting Mazda vehicles.

Upon opening rear hatch, loud banging/knock developed that happened on every opening. Sounded as if it were damaging the body or latch. Did online research of problem and found through Mazda owners forum Mazda TSB #09-009/23. The TSB notes the rear latch has an "internal fault in the liftgate latch and/or loose bolts." Dealers are advised to confirm the issue and replace with new latch and bolts - "This repair will be covered under Mazda's New Vehicle Limited Warranty term." My vehicle had 71,500 miles at the time of the issue, just beyond the warranty limits. I took my vehicle to the local dealership (Whitten) along with the TSB where the problem was confirmed and I was requested to approve replacement. I argued that this should be considered a recall and covered by Mazda given the language of the TSB. The dealership advised that I would need to pay for the repair and could take up the issue directly with Mazda. Therefore, I paid $512 for the latch repair because I considered the problem a potential safety issue - either it would stop opening or would not close leaving the hatch open during driving. I contacted Mazda USA requesting reimbursement for the repair given their admission that the latch was "faulty." They refused saying my vehicle was beyond the warranty period and I had approved and paid for the repair. They added that I should contact them in the future if there is a question about coverage of broken parts. Given their admission that the part installed at the factory had a fault and that this fault could result in a safety issue such as a non-closing hatch, I request that this issue become a recall, or that the warranty period be extended for this specific issue. (I would also like to be reimbursed for the cost of repairing this manufacturer's problem.)

Brake pads loose / moving inside the shims of overall Brake system for the vehicle . Making audio noise while driving and parking and stopping vehicle. Safety risk of brake Failure Minor Odor of fire/fumes

The contact owns a 2019 Mazda CX-3. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The contact stated that occasionally the air bag warning light flashed off and on. Additionally, the rear hatch door failed to open as needed. The cause of the failures has not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 21,000.