MAZDA Complaints

There was a recall issued within the last year for my make and model vehicle, in March 2026, it was fixed when my car was towed to a Mazda dealership due to a check engine light and "hybrid engine malfunction". On June 24, 2026, the vehicle went into limp mode, the error message resolved upon turning off the vehicle. There were no check engine lights that appeared. On June 25, 2026, the vehicle went into limp mode on I-5 in traffic. We were able to safely get the vehicle to a safe location out of traffic. The error code on dash was "hybrid engine malfunction" again. The radiator was replaced at a second Mazda dealership, we were told "that should fix the problem". There was no indication the radiator needed replaced due to no fluids leaking and no overheating of the vehicle. The battery did fail during this visit. On June 26, 2026, when we were on I-90 in traffic again, the vehicle went into limp mode again with the same hybrid engine malfunction warning. The vehicle was towed to a third Mazda dealership to finally have the hybrid battery finally replaced. The only warnings were when we went into limp mode, no dash lights or check engine lights, nor overheating. The safety of my family was put at risk due to the vehicle decelerating from 75 mph to 35 mph in the fast lane of traffic twice. Mazda has done all service repairs and recalls.

The wiper settings cannot be adjusted every speed is high- (meaning, the wipers always go super fast) unless, its on auto. I dont alwaus want to use auto. My dealership tech now has "refused" to work with me anymore- or has encouraged me to find another dealership bc of all the random little things ive brought up aboht the car. Seems to frustrate him. Just 2 days ago- the car started leaking water thru the top of the liftgate when going through the car wash. (I do opt for touchless- btw)

The windshield of my 2026 Mazda CX-5 suddenly fractured and developed a severe crack without any external road hazard or heavy stone impact. Under micro-photography, the root of the crack presents as a smooth, continuous stress fracture ("white line") with no physical crater or concentric shattering pattern. The authorized Mazda dealer and Safelite AutoGlass provided entirely contradictory diagnostic locations regarding the alleged "impact point," proving the source of the failure is highly ambiguous. On this vehicle, a standard, everyday micro-pit from normal road dust triggered a catastrophic structural fracture across the glass. This is a disproportionate failure indicating excessive internal manufacturing residual stress or structural pressure from the vehicle frame rather than owner wear-and-tear. Furthermore, this severe fracture directly obstructs the driver's forward vision and threatens the calibration and safety functionality of the i-Activesense forward-facing safety cameras mounted behind the rearview mirror, creating a sudden, severe driving safety hazard.

The lower fuel pump is going out. It is a known issue with the car. I was driving out of town and the car started to stall. My steering has become ruggish while on the trip as well, and steering was complicated during heavy winds. The car has been inspected by dealer and both warning lights have been cleared. But the issues still remain.

The contact owned a 2012 Mazda Mazda5. The contact stated that while driving approximately 45 MPH, a deer wandered into the middle of the road, and the contact depressed the brake pedal and the wheels locked up, causing the tires to slide. The contact lost control of the vehicle and crashed into a ditch, spun around, and struck another object, causing the vehicle to land back into the ditch where it came to a stop. The air bags did not deploy upon impact. A bystander called 911, and the contact was taken to the hospital by ambulance. The contact bit his lips hard during the crash, which caused the bottom two front teeth to pierce through the bottom lip. The contact sustained a severe cut to the right leg, which led to excessive bleeding. The contact also sustained pain in the neck and lower back. The contact was given an X-ray and a CT scan to check for internal injuries, but none were found. The contact was released the same day. A Police report was filed. The vehicle was towed to an independent tow yard, where it remained. The vehicle was destroyed. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 226,000.

Over my time owning this vehicle i have had several different safety concerns. although they have been resolved by the dealer, i have concerns for anyone purchasing this make and model. 1. lane departure. i have turned off lane detection because i have had the car try to auto correct and jerk me to the left into oncoming traffic 2. i have had incidents where the driver door was unable to be opened from inside. i had to roll down the window to open the door and get out 3. At a speed of 45mph, the vehicle suddenly went into limp mode. the car turned off and luckily i was able to pull over into a safe area. again i experienced the door locking from the inside. all issues and solutions have been documented at dealer services. these issues are of great concern and potentially could have been harmful or fatal. i no longer have trust in this model or company.

The vehicle lurched to a complete stop and engaged the parking brake while entering the on ramp at FDR bridge in NYC. I had my whole family (7 of us) in the vehicle. Cars behind us had to slam on the brakes or swear to not hit us. The worst part is, the car had no option to put it into neutral to move the vehicle to a safe location. I sat praying for 45 minutes while we waited for a tow truck. Cars were flying past us as we were blocking 2 lanes of traffic, one of which was the on ramp. They could not see us as they were coming around a corner. Several accidents almost happened. There was nothing we could do but sit there. This is a known issue with Mazda CX 90 2024 PHEV system. Mazda did not warn me in any way that if the vehicle has an issue with the PHEV system, it was going to disable the vehicle to the point that you are unable to put it into neutral. There was no way to disengage the parking break. The vehicle was towed twice with the break engaged.

The driver-side sun visor has suffered an internal mechanical failure where the internal plastic tension components have cracked under normal use. As a direct result, the sun visor will not stay up and randomly drops down completely unprompted while the vehicle is in motion. This creates an immediate, sudden, and dangerous visibility hazard by blocking my forward view of the road while driving.Mazda has formally recognized this specific engineering defect across 2019–2025 Mazda 3 vehicles in Technical Service Bulletin (TSB) MC-11016209-0001, explicitly stating that the internal stay components crack. However, because Mazda has only issued a TSB and not a safety recall, out-of-warranty owners are forced to pay out-of-pocket to repair a component critical to safe driving visibility. This issue needs to be escalated to a formal safety recall before it causes an accident due to forward view obstruction.

The automatic emergency braking system prematurely and overly-aggressively takes over when I have full control of the situation. When it takes control it locks up all four wheels, each time almost causing a rear-end collision. It has done this on a total of 4 occasions under normal congested traffic situations. On or about 6/14/26 I was driving westbound on the Massachusetts Turnpike. There was a sudden traffic stop. I had sufficient distance to stop before colliding with the car in front of me and further had the passing side breakdown lane to divert into if necessary. The emergency braking software took over and locked up the wheels causing the person behind me to have a rear-end collision with my car. There was little-to-no damage and no injuries. The dangerous turnpike traffic conditions discouraged making a police report. Conclusion: System is overly aggressive and creates undue risk of personal injury. The risk far outweighs any benefit the system offers. - Plans to report issue to Mazda during next maintenance appt -No warning lights -Problem is re-occurring but not with independent entity (yet)

I previously reported the auto breaking system would slam on breaks prematurely. Now it was a factor in an accident where the Mazda CX-50 was rear-ended by a Ram 2500 truck at full speed on the highway. Car is incompaitated and I have suffered injuries.