MAZDA Complaints

My driver door would not open from the inside. Doors are unlocked, but only the driver side door will not open from the inside. Driver side door can only open from the outside.

Following the remedy performed under recall 24V-022, the steering continues to exhibit intermittent issues. The wheel occasionally feels suddenly heavy or resistant, with a sticky, stiff sensation that builds gradually before returning to normal. This is most noticeable at speeds between 15–25 mph while simultaneously turning, such as navigating parking lots, intersections, or slow cornering. The issue also occurs unpredictably with no consistent trigger outside of those conditions. The problem persists despite the recall repair having been completed. The vehicle will be taken to local Mazda dealership (Modesto Mazda) to have re-inspected of issue.

The front passenger occupant detection system and seatbelt warning system may not function properly for lighter-weight passengers in the Mazda CX-90. When a front-seat passenger weighs approx. 90 pounds or less, the vehicle may not recognize that the passenger is present. In these situations: • The passenger airbag remains OFF. • No seatbelt warning or audible seatbelt alert is activated when the passenger is unbelted. • “Fasten Passenger Seatbelt” warning alarm is generated when the passenger exits the vehicle, the driver continues driving and seat is empty. This behavior has been repeatedly demonstrated and is easily reproducible. The same condition was also reproduced in a new 2026 Mazda CX-90 directly from a dealership lot and in a 2026 Mazda CX-90 loaner, suggesting this is not an isolated vehicle issue. My vehicle has been presented for service four times at three different Mazda dealerships. Technicians have observed the condition, Mazda regional technicians were consulted, and a manufacturer-recommended reconfiguration/recalibration procedure was performed. The condition remains unresolved. No diagnostic trouble codes are generated when this occurs. Because no fault codes are present, no repair has been offered. Mazda Corporate has advised that the vehicle is operating as intended and referred me to the owner’s manual. My concern is that lighter-weight front-seat passengers may not receive required seatbelt warnings because the occupant detection system does not consistently recognize them as occupants. Additionally, the system generates a seatbelt warning after the passenger exits the vehicle and the seat is empty, indicating a discrepancy between actual seat occupancy and system recognition. Mazda has reviewed multiple videos documenting this behavior in more than one vehicle. Despite this documentation and multiple service visits, no corrective action has been provided, and the condition continues to occur.

The contact's nephew owns a 2014 Mazda Mazda3. The contact stated that while parked on several occasions, the parking brake failed to engage, and there was no resistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

We began occasionally smelling an acrid smell, but didn't think much of it due to lack of visible leaks or warning lights. During a routine oil change at the mazda dealer, we asked about the smell, and the tech almost immediately found the issue, saying he had seen it a few times before. The oil is leaking from the head down onto the manifold due to what seems to be a recurring defective casting issue. quote from mazda dealer service department "During the vehicle's inspection, found oil leaking from the engine. A further inspection found the oil to be leaking from behind the cylinder head near the exhaust manifold. oil is leaking through the casting of the cylinder head it appears. will recommend replacing the cylinder head due to the oil leak."

We are having concerning issue with Mazda CX 50, 2026 hybrid. not going into reverse gear or stopping unexpectedly after attempting to shift to reverse. We recently took the vehicle to the Mazda dealership where we bought it.: Luther Mazda in [XXX]. After repeated attempts, they said they had no way to address the problem since they couldn’t re-create it. We reiterated that it just happened several times to us, but we cannot re-create it on demand. I sent the dealership the following information from the Internet, that was posted about the 2025 model having the same issue as our new 2026 is having. Factory Transmission Software Mode     •    Recall Numbers: NHTSA ID 25V487000 (approx.) early production CX-50 Hybrid units were shipped to dealerships with their software accidentally locked in a specialized "factory testing mode". [1 ([XXX])]     •    Safety Impact: When trapped in this mode, a driver can shift the vehicle directly into Drive or Reverse without depressing the brake pedal, which violates federal safety standards and poses a roll-away or sudden acceleration risk. [     •    The Remedy: Dealers must replace the Engine Control Module (ECM), reprogram the Power Control Unit (PCU) and Hybrid Control Unit (HCU), and use a proprietary diagnostic tool to formally deactivate the factory mode at no cost. [1 ([XXX])] We sent our dealer list, but they still say they cannot do anything for now to resolve the situation with our 2026 model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Few months after the steering recall we started experiencing issues with increased resistance while turning the steering wheel. Sometimes the steering is not very smooth. Was told the solutuon to this issue was a other repair that was not covered under the recall. Unfortunately we are past the 36k mile warranty.

this is covered under csp11. the problem is my car is a 2017 and they only allow a warranty up to 120,000 miles mine is at 158000 and they will not fix the problem now even thought we just started having problems.

On March 27, 2026, while driving approximately 20-35 mph on a city street in clear daytime conditions, my vehicle unexpectedly activated Smart Brake Support (SBS) and applied the brakes hard enough to bring the vehicle to a complete stop. There was no vehicle directly in front of me and no obvious obstruction that would have required emergency braking. Immediately prior to braking, the vehicle displayed brake warnings and alerts inside the cabin. The sudden braking created a safety risk because the vehicle came to a complete stop in an active travel lane without warning. Had another vehicle been following closely, a rear-end collision could have occurred. The event was reported to my Mazda dealership, Herzog-Meier Mazda, on March 30, 2026, the next business day after it occurred. The dealership advised that the vehicle should not have behaved this way because the applicable software update related to the Smart Brake Support system had already been installed. The vehicle was subsequently returned to the dealership for further investigation on April 22, 2026, and remained there for an extended period while Mazda reviewed the incident. Mazda regional technical personnel reviewed vehicle data and confirmed that Smart Brake Support activated during the event. Mazda's conclusion was that the system operated as designed because vehicle data indicated a perceived collision risk. However, Mazda also stated that no camera footage from the event was retained and that the surrounding conditions could not be independently verified. As a result, Mazda was unable to identify what specific object or condition triggered the emergency braking event. No repairs were performed, and Mazda recommended returning the vehicle to service. The Smart Brake Support system remains available for inspection. The event has been reviewed by the dealership, Mazda regional technical personnel, and Mazda Customer Experience. No defect was acknowledged by Mazda, despite the unexpected full braking event

Just purchased this vehicle and find the steering to be tight, jerky, and when on the freeway and there is a connector joint where two sections of road meet the vehicle veers almost to the next lane. And when applying the brakes when exiting at freeway speed brakes shudder. The vehicle has had the recall #6524A done but the steering is still dangerous. Brake fix is supposed to be addressed soon by Mazda. Vehicle is a lemon.