MAZDA Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? The automatic braking turned on while I was accelerating. My car is available for inspection. How was your safety or the safety of others put at risk? I could have been rear ended because my car automatically braked at an unpredictable time in rush hour traffic with someone very close behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? It has happened to me maybe 4 times before but the dealer hasn't been able to reproduce it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? It first happened soon after I bought my car new.

I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th. Shortly leaving the dealership, I was driving on the freeway crawling traffic with my husband and 4 year old child in the vehicle. Suddenly, the service/wrench icon started flashing on the dashboard, and the car's engine completely died and stalled while we were moving on the highway. At the exact second the engine died, dash and infotainment screen went completely black, the A/C shut off as well. I instantly lost my speedometer and all safety alerts while stuck in traffic. I was still stepping on my brakes, and turned my hazard lights on so we could pull over to safety. Screens went back on and engine came back on. We were fortunate to be by the nearest exit and took it. The screens went back on, but service light was still flashing. We were able to drive the car to Mazda, and was provided a loaner car. This is a massive safety issue and hazard that put my family in immediate danger on a busy highway just following a dealer service.

Recall has been open for two years and Mazda still hasn't provided the tools to dealerships to fix it. Mazda keeps emailing to go to a dealership but they they have to turn you away as they are unable to repair the vehicle.

The engine has an oil leak from the head. It is a common problem with this year and make. It is a manufacturer's defect called a porous head where oil leaks through the casting not a seal. I've already spent $2000 to repair but still leaks. Oil leaks onto the exhaust and smokes causing fumes in the inside of the car and can be a fire hazard. Mazda is well aware of the problem but has yet to address it.

Steering wheel still locks up after recall was done whenever turning wheel gets hard and almost doesn't Want to turn off of turning position to straight position

The fuel tank leaks fuel at a full tank and smells of gas in the cabin until about 3/4 tank. Car was dripping a large puddle of gas inside of a parking garage. Problem has been reproduced by my mechanic even after replacing the fuel pump retaining ring. It has not been inspected by the manufacturer or police. CEL did not come on until recently reporting a very small EVAP leak. Inside the car and the surrounding area would smell of gasoline even if there was no leak in the ground.

On June 3rd, 2026, about 1:15 PM, I braked in the rain because there was a stopped car in front of me. The brakes did not work; the Automatic Emergency brakes did not work; the Forward Collision Warning did not work and I hit the car in front of me causing a 3 car accident. As I hit the car I saw the Forward Collision Warning come on and then go out. Unfortunately, the brakes worked after that and the Mazda Collision Center cannot find anything wrong with the brakes. I note that the 2022 and 2023 models of the same car did have recalls related to the brakes. The claim is still open and I have not yet received the final damage report. Yesterday I was told the revised estimate is $16,000 and my car and the middle care with front and rear and damage are considered totaled.

My driver door would not open from the inside. Doors are unlocked, but only the driver side door will not open from the inside. Driver side door can only open from the outside.

Following the remedy performed under recall 24V-022, the steering continues to exhibit intermittent issues. The wheel occasionally feels suddenly heavy or resistant, with a sticky, stiff sensation that builds gradually before returning to normal. This is most noticeable at speeds between 15–25 mph while simultaneously turning, such as navigating parking lots, intersections, or slow cornering. The issue also occurs unpredictably with no consistent trigger outside of those conditions. The problem persists despite the recall repair having been completed. The vehicle will be taken to local Mazda dealership (Modesto Mazda) to have re-inspected of issue.

The front passenger occupant detection system and seatbelt warning system may not function properly for lighter-weight passengers in the Mazda CX-90. When a front-seat passenger weighs approx. 90 pounds or less, the vehicle may not recognize that the passenger is present. In these situations: • The passenger airbag remains OFF. • No seatbelt warning or audible seatbelt alert is activated when the passenger is unbelted. • “Fasten Passenger Seatbelt” warning alarm is generated when the passenger exits the vehicle, the driver continues driving and seat is empty. This behavior has been repeatedly demonstrated and is easily reproducible. The same condition was also reproduced in a new 2026 Mazda CX-90 directly from a dealership lot and in a 2026 Mazda CX-90 loaner, suggesting this is not an isolated vehicle issue. My vehicle has been presented for service four times at three different Mazda dealerships. Technicians have observed the condition, Mazda regional technicians were consulted, and a manufacturer-recommended reconfiguration/recalibration procedure was performed. The condition remains unresolved. No diagnostic trouble codes are generated when this occurs. Because no fault codes are present, no repair has been offered. Mazda Corporate has advised that the vehicle is operating as intended and referred me to the owner’s manual. My concern is that lighter-weight front-seat passengers may not receive required seatbelt warnings because the occupant detection system does not consistently recognize them as occupants. Additionally, the system generates a seatbelt warning after the passenger exits the vehicle and the seat is empty, indicating a discrepancy between actual seat occupancy and system recognition. Mazda has reviewed multiple videos documenting this behavior in more than one vehicle. Despite this documentation and multiple service visits, no corrective action has been provided, and the condition continues to occur.