MAZDA Complaints

The contact owns a 2009 Mazda Mazda6. The contact stated the vehicle was taken to an independent mechanic for the replacement of the headlights, and the mechanic discovered that the rear suspension was rusted and corroded while the vehicle was on the lift. Additionally, the passenger’s side rear spring was detached. The mechanic advised the contact that the vehicle was unsafe to drive. The rear suspension needed to be replaced; however, the vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in a rear suspension recall for corrosion and a case was not opened with the manufacturer. The approximate failure mileage was 138,000.

Power folding mirrors do not fully close or extend during wet weather. This leaves the side mirrors visibility obstructed and could cause accident. This is a known issue and a recall should be immediately issued to remedy this dangerous defective part. Mazda technical service bulletin 09-011/20

The car has only 41k miles on it and the engine warning light came on. I had the car towed to Mazda and now it won’t start and it needs a new engine. (Which is on back order for months). It is covered under the powertrain warranty but does me no good if I’m without a vehicle, and making car payments on a vehicle that isn’t running.

My Mazda CX3’s touchscreen started registering “ghost presses” without any input from me. This leads to the car scrolling through contacts and placing calls while driving. This almost caused an accident as I was scrambling to avoid the embarrassment of randomly dialing someone multiple times. Many others have also experienced the same issue with their Mazda infotainment systems. This should be a recall as the sudden distraction and panic caused by this poses a serious safety risk.

My car has been getting the P092 code with check engine light, it runs really rough, i have had many parts replaced at my expense when i know the model years 2018 and 2019 have been recalled, I am many others are having the same issues, is it going to take people dying on highways because their car just shuts off. My cat has been having the same issues reported in safety recall 19V497-6744. after googling around, I may have found an answer. Denso, who makes low pressure fuel pumps for a lot of different manufacturers, recalled several million of them a couple of years ago. They determined that there was a manufacturing defect that causes the pump impellers to crack and deform. Then they don't move enough gas to the front of the engine. I guess there is no pressure sensor between the tank and the high pressure fuel pump, so the problem isn't recognized by the car until the sensor in the fuel rail sees it. Several auto makers have issued recalls, including Mazda. But Mazda only went back as far as 2018. Toyota recalled cars as far back as 2013. There are now several lawsuits against various auto makers arguing that Denso knew about the problem in 2015, and the recalls should go further back in time. These two articles do a good job of covering the history of the problem:

The radio/navigation/entertainment system malfunctions. The issue is known as ghosting and is a well-known issue with selected year Mazda's. Radio stations and apps will randomly skip around or the volume of the system will blare out at the highest volume startling the driver. Which has occurred multiple times in my case. The first time I reported it to the dealer, they told me there was no issue. The second time I was informed I could pay for a repair kit and installation for over $500.

The contact owns a 2004 Mazda 3 equipped with Hankook Tires, Tire Line: Ventus S1 Noble2, Tire Size: 205/50/R17, DOT Number: N/A. The contact stated that while driving at approximately 45 MPH, a loud explosion was heard. The contact's wife alerted him that the rear driver's side tire had blown out. The contact's vehicle was then rear-ended by another vehicle, causing his vehicle to turn 360 degrees. The air bags did not deploy. The contact was not injured, but his wife suffered from neck pain. Medical attention was not received. A police report was filed. The vehicle was towed to the contact's workplace and was not deemed totaled by the insurance company. A body shop repaired the vehicle. The tire manufacturer was made aware of the failure and informed the contact to send in the faulty tire. The tire failure mileage was unknown. The vehicle failure mileage was 150,000.

The contact’s husband owns a 2019 Mazda CX-9. The contact stated that while the vehicle was at the dealer for a diagnostic test, she was informed that the head gasket was cracked, and fluids were leaking into the engine. The vehicle was not repaired due to the cost. Additionally, the message “Excessive Engine Temperature - Engine Output Will be Limited" was displayed. The vehicle was not included in NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline). The manufacturer was made aware of the failure. The failure mileage was approximately 62,756.

Engine coolant leaking due to cracked cylinder head, found by Mazda dealership service inspection and diagnostics. Powertrain warranty only covers this until 80,000 miles, our vehicle is 116,000.

After installing Mazda Genuine Accessory 4-pin trailer wiring harness (P/N VA40-V7-780A), and Mazda’s trailer hitch as well, found that the wiring does not operate correctly. When the turn signal or hazard lamps are activated while the brake is applied, the trailer lamps will operate erratically, flashing faster for a few cycles, then return to a normal flash rate before the erratic behavior repeats. The Mazda’s lamps operate normally. This has occurred with two different trailers, one with incandescent and one with LED lamps. To verify that the concern wasn’t with the trailers, a small trailer-side harness was made that used a floating ground, and with either incandescent or LED stop/tail/turn lamps plugged into it the concern was the same. Dealership verified the concern and verified correct installation of the vehicle harness. They were able to replicate the concern on another CX-50 as well. They reached out to Mazda’s technical assistance, but have not been advised of a repair. This was several months ago. Mazda’s customer service was of no help. May not be compliant with FMVSS No. 108, S14.9.3.5.3, S14.9.3.9.3, and Figure 2. Concerned that this may increase the risk of another vehicle striking a trailer attached to the Mazda. The vehicle is available for inspection upon request.