MAZDA Complaints

Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt

When starting the car in cold weather, the driver assistance system, to include rear camera display, navigation, hands-free voice commands and calling, continuously restarts for close to 15 minutes rendering safe navigation unavailable. Without a backup navigation system, drivers cannot get turn prompts and safely plan for the next exit or turn. This has happened repeatedly and could be related to the current open recall for the CX-3.

I have reported this same issue to NHTSA since 2021, and the issue persists to date. Other model years of Mazdas (2017, 2018) including my vehicle have been experiencing "ghost touch". This is an issue that Mazda addressed under a recall for the 2014-2016 models, however, has failed to extend. This poses as severe safety issue as the vehicle randomly increases the volume and will change settings that can either startle the driver and/or make visibility of the cluster impossible especially while driving at night. Please address this issue. There are numerous complaints with this specific year and model alone; but I am certain if searches were conducted on other models, the same issue will be found.

Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.

Started the vehicle and got the message "Hybrid system Malfunction. Have the vehicle inspected". Vehicle was shaking and would not go above 30 MPH.

The vehicle unexpectedly caught fire and the results could have been catastrophic. Almost new car under warranty. All details are in the uploaded PDF letter and photos. I have contacted Mazda and they claim they do not investigate, only insurance company will investigate. My insurance company will pay me for the total loss but does not plan to investigate. I think this is dangerous and unconscionable. Thank you for any help or guidance.

When I would stop my car while driving (at a light, a stop sign, traffic, temporary stops for yielding, etc.), the infotainment system would start randomly selecting things on the screen. This would include adjusting volume settings, randomly dialing people from my contacts, canceling navigation systems, etc. This created distractions while trying to drive my vehicle after stopping, including noise issues and inability to navigate places safely. This issue was ongoing for nearly a full year after purchasing my car. Once I finally had the change to take it to the dealership, they reproduced the issue and confirmed it is a common problem. After telling us it was not covered by warranty and my wife applying pressure on them, they replaced it saying they would submit a warranty appeal to Mazda. There were no warning lights or messages, it just began happening not too long after buying the vehicle. The contact stated in August of 2019, NHTSA announced Mazda was conducting a Special Service Program to fix the same issue happening as the contact reported in the 2014-2016 Mazda3. Hopefully this will add to the need for a recall or requiring Mazda to do a similar type of program for 2017-2020 CX-5s.

Turning onto a road, heard a loud thud from the front passenger corner. Car steering became highly erratic. Parked the car, noticed the front passenger wheel was crooked. Took it to the nearest shop and they said the crossmember was rusted completely through and snapped, causing the control arm to lose control. Found out there is a recall for the car model and year for this exact issue, but my car wasn't covered by it, so I did not receive notification of it, but it clearly affects this VIN as well.

I brought my 2009 Mazda 6 to the dealership to inspect the suspension after the car began pulling to the right when braking. I was informed the front and rear subframes have failed on this car due to corrosion—even though the front subframe was serviced previously for the recall campaign with the addition of a support bracket. The front subframe will be replaced by Mazda due to the failed recall repair. However, Mazda will not cover the rear subframe at this time because it has not been recalled. The dealership recommends I do not drive the car until the rear subframe is replaced. However, the dealership quoted over $5,000 to replace it due to the high price of the subframe. There is a significant risk the lower control arms can separate from the vehicle due to corrosion, resulting in loss of vehicle control.

The vehicle has tire pressure monitoring system malfunction warnings and parking brake malfunction warnings even after taking to dealership to be fixed. Was told it’s a known problem by Mazda, should be recalled, but there were not any current recalls for the issue.