MAZDA Complaints

The contact owns a 2018 Mazda Mazda3. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. After restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was then towed to the dealer, who determined that there was no oil in the engine. The manufacturer was not notified of the failure. The failure mileage was 105,000.

Back seat seat belt cord unlatched from main holding while in use with passenger.

I was driving normally when I started sowing down and noticed the brakes were harder to push. I finally stopped just before almost rear-ending a vehicle in front of me. It turns out the brake booster, a known problem that was not communicated to me a few years ago, failed and makes braking the vehicle harder, increases distance, and makes the vehicle unsafe to drive. The problem has been reproduced via a diagnostic test at Mazda of Gladstone dealership on 9/27/23. The dealership has been the only people who have inspected the issue. There were no warning signs, no warning lights, nothing. It was scary because I didn't think my vehicle was going to stop. It's completely dangerous. I have not gotten the vehicle repaired yet because I believe Mazda holds responsibility as this has been a known issue with their cars.

The contact owns a 2015 Mazda Mazda3. The contact stated that on numerous occasions after he opened and closed the trunk of the vehicle or while shifted into reverse, the rear-view camera image intermittently became distorted or blank. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and stated to the contact that there was no such recall for the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 67,000. VIN tool confirms parts not available.

I'm deeply concerned about the safety issues with our 2017 Mazda CX-5's infotainment system, VIN [XXX] . This info system is a risk, especially when driving with our child. I believe that a recall for the info system should extend to our vehicle, as it poses a safety risk for all customers. This issue came to my attention when my husband was in Traverse City, MI, during the pandemic 2019-2020, no mazda dealerships there. Now that we've moved back to Hawaii in summer 2022, where there's a Mazda dealership, I had our car inspected. The dealership in Waipahu, Hawaii, informed me that I needed to replace the head unit for $1785 then as it is out of warranty. I find it unfair to bear this cost for a safety issue that isn't my responsibility, mazda said it’s out of their hands. Now the quote is at $2912.32 for the part and totals $3,283.06 with only a 12 month warranty on this new part. This limited 12 month coverage is ridiculous when I will be paying over $3000. The problem has worsened over time, becoming extremely dangerous for my family and everyone else on the road. The info system turns on by itself, doesn’t accept touch commands sometimes, operates on its own, making changes etc. even when not in use, blacks out the screen, then maxing out the volume, and repeatedly playing a loud automated voice “Navigation will be at this volume”. Alternatively, when backing up when this occurs it also dims the back up camera on the info system for the vehicle which is a huge safety concern. The only way to stop it is to turn the car off completely. This is extremely unsafe when I am driving. I've tried to mute or turn off the system while driving, but it quickly turns back on, creating a severe unsafe distraction. I'm concerned that I might face this issue eventually leading to a car accident. I shouldn't have to pay for a safety replacement when I believe this is Mazda's responsibility. This issue is a is a threat to everyone's safety on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.

The gas tank leaked gas due to corrosion on the top of the tank at the fuel pump. Strong smell of gas fumes evident and puddling of gas under the car after being driven. The problems was diagnosed at McGrath City Mazda in Chicago and also by my local garage JDH Auto repair in Prairie du Sac, WI. The fuel tank was replaced, along with the evaporation cannister. Until their was actual leaking of gasoline, there were no signs, lights, warnings of this problem. I have retailed the old tank if you wish to inspect the tank. This car was washed on a regular basis and did not show other issues from corrosion.

2nd time in 40k miles right rear caliper locked up mechanic suggest getting both left and right replaced figuring if one failed its only a matter of time, calipers should last 10 years and 2nd replacement in 4 years, this is a bad safety issue

GPS touchscreen developed cracks described as inside-frosting or spide-web. Mazda had a recall for 2015-17 years models for the same problem, but they are reluctant to recall 2018 models. In 2019, Mazda discontinued selling touch-screen GPS, but it refused to extend recall for 2018 models. I took my car to the dealership and the cost of repair is $2400. The dealer did not find any damage caused by external force. Hence, this is the same recall issue with poor hardware and craftsmanship. I would like to ask NHTSA to compel Mazda to do a recall for CX9 2018 GPS touchscreen.

Driving kids to school a few months ago. Car started to smell like burning rubber. I thought it was the garbage truck ahead of us. As we turned the corner 2 blocks later, the car dead stopped and we all went flying forward. It jerked so hard, we are lucky our necks didn't snap. I put the car in park and turned it off. I waited a few minutes as I was too worked up, and started the car again. We got about 50ft before a very loud noise began, almost as if something was dragging underneath. I stopped, and had it towed home. I then had it towed to mechanic. They said bad TRANSFER CASE & DRIVE SHAFT. - TRANS PAN GASKET. I am a single mom with no money to afford to have it fixed in fear of it going bad again. They quoted me 3,500 here in PA.

Right swing arm/ball joint broke off doing a u turn. Vehicle has been maintained and garage kept.