MAZDA Complaints

This particular Mazda model has a ghost touch issue with the infotainment system. It will start selecting buttons on its own, which includes changing stations, randomly calling people, hanging up on people, dimming back up camera, changing different settings within the infotainment system. This is a major safety hazard as I have almost gotten in several accidents from this distraction. This has happened so many times that I cannot pinpoint one specific date. Mazda is aware of this because there is a service alert currently for this issue.

My ABS keeps locking up and Ive almost wrecked multiple times. I changed brakes and rotors and still the problem is on-going. Its dangerous and Ive read others saying the same thing online.

My 2017 Mazda 3 (85,000 miles) suddenly had the engine light go on and a loss of power. I’m lucky I didn’t have an accident. I took it immediately to the shop and they informed me that my low pressure fuel pump is bad. I see they have a recall on Mazda 2018–2020 fuel pumps. However, I also saw a class action lawsuit attempt to include Mazdas from previous years because the fuel pump has the same number as those cars. I had just taken my car in for routine maintenance, spark plug change, and inspection at the dealership two weeks before this incidence happened and they didn’t report anything wrong with my car.

While driving on the interstate, the passenger side front door glass shattered unexpectedly causing an eye injury. There was no noise of a rock hitting the glass or anything. Previous to the incident, the glass had no cracks or chips in it.

The engine is leaking coolant i will be putting a 3rd motor in this car due to other 2 motor also have a coolant leaking and running hot i have contact mazda and would not stand behind there car

Turn the car off--but it does not turn off. I've had my battery run down so many times. The problem is a sensor in the gear shifter that is not telling the vehicle it’s in park. This is a huge reoccurring safety issue.

I work for a body shop and we took this seat out in order to replace the frame underneath. While the seat was sitting on the ground, no one near it, the airbag deployed. We have it on video. We have concerns about replacing the seat/airbag if it's going to randomly deploy and potentially injure our technician or the customer. According to Mazda, there are no known recalls related to this and the customer is responsible for buying a new seat and airbag. I see online that other people have said this too, but they were driving the vehicle at the time it randomly deployed. I'm wondering if there are other complaints regarding this/a way for us to get Mazda to replace this since it seems like a part defect.

1. IT IS AVAILABLE FOR INSPECTION 2. THE INFOTAINMENT SYSTEM CUTS OFF AN ON AT WILL AND SWITCHES VIEWS WHEN USING THE NAVIGATION SYSTEM WHICH CAN CAUSE YOU TO BE DISTRACTED WHEN DRIVING,ESPECIALLY IF YOU'RE DRIVING IN AN UNKNOWN AREA. 3. VEHICLE HAS BEEN SEEN BY THE MAZDA DEALERSHIP WHICH REFUSES TO REPAIR EVEN THOUGH THIS IS A KNOWN PROBLEM WITH THIS MODEL AS WELL AS OTHER MODELS. 4. NO WARNINGS, JUST STARTED CHANGING SCREENS ALL THE SUDDEN. MAZDA IS WELL AWARE OF THIS PROBLEM AND THE DRIVING DANGERS THAT THIS POSES BUT YET REFUSES TO ADDRESS THE ISSUE. I DID DISCOVER THAT THEY DID ISSUE SOME TYPE OF NOTICE ON THIS BUT IT WAS NEVER A FORMAL WRITTEN RECALL . ONLY FIXED IF YOU TOOK IN AND TOLD THEM ABOUT THE PROBLEM,MOST PEOPLE I WOULD THINK DID NOT DO THIS BECAUSE IT IS COST PROHIBITIVE,THAT SYSTEM COST ABOUT $1400.00 TO REPLACE. THATS NOT POCKET CHANGE FOR MOST PEOPLE.SO WITHOUT A FORMAL WRITTEN MAILED LETTER MOST PEOPLE JUST TRIED TO LIVE WITH IT .

I noticed my 2018 mazda cx9 Sweet smell coming out of the engine.. When we were driving, a memo came up on my car screen and says please turn off vehicle as soon as possible, overheating. I was Scared That my car could have stopped in the middle of the freeway with my kids in it. My current was low. My engine was really hot and so we took it in to Mazda dealer. They diagnosed my car, and they said it had a cracked cylinder head by the exhaust manifold and because of that, it overheated my engine. This is a manufacturer problem. And it could have harmed my family. Mazda now doesn't wants to help me fix my this car, even when admitting they are fully aware of it. This happening on a freeway would have caused a major accident. There are Technical service bulletin on this case but people are Still in danger.

The vehicle started leaking coolant, I had it towed to dealer to prevent further damage. They said it has a cracked head, which is a known issue with the 2016-2019 Mazda's, and is acknowledged by Mazda to be their fault. They have posted on a service bulletin that it was caused by added stress during manufacturing. Like many others, they want me to pay over 8k dollars for the repair. This is ridiculous as Mazda has stated that it is their fault.