MAZDA Complaints

I was driving 90km and it suddenly stopped, I almost got into it, I put the 4 flashers and I let myself go on the shoulder, then call a towing after a machine test the error code P1092 appears , when I turn on my car, it's so miserable, it starts to bubble, it doesn't want to move forward anymore, lack of strength, All the rest is marked as PASS After googling around, I may have found an answer. Denso, who makes low pressure fuel pumps for a lot of different manufacturers, recalled several million of them a couple of years ago. They determined that there was a manufacturing defect that causes the pump impellers to crack and deform. Then they don't move enough gas to the front of the engine. I guess there is no pressure sensor between the tank and the high pressure fuel pump, so the problem isn't recognized by the car until the sensor in the fuel rail sees it. Several auto makers have issued recalls, including Mazda. But Mazda only went back as far as 2018. Toyota recalled cars as far back as 2013. There are now several lawsuits against various auto makers arguing that Denso knew about the problem in 2015, and the recalls should go further back in time. These two articles do a good job of covering the history of the problem

Mazda issued a extended warranty for sticky dash board and supposedly mailed notices to owners. I never received one and dispute the fact they mailed it to all owners. The sticky dash repair should be issued as a recall as it presents a significant safety issue. The sticky dash is so shiny that it reflects sun into driver’s eyes and should be considered a significant safety issue. I request the NHTSA to mandate Mazda to make the sticky dash repair a recalled issue versus allowing them to issue a extended warranty. I never got the notice and the issue existed within the warranty period. In addition, what happens if the issue arises after the warranty period. This sticky dash is a defect in the manufacturing of the vehicle and presents a significant safety issue to drivers as it impacts their road visibility, which may lead to increased accidents. Please have Mazda issue a recall on the sticky dash repair due to the manufacturer’s defect. Thank you.

Many incidents have occurred with this vehicle. First occurrence happened 11/25/21. Attempting to pass another vehicle and the car began slowing down and various warnings came on. Pulled off to the side of the road, turned off the vehicle and restarted without any further incident. This same thing happened 2 times in 12/2021 both time attempting to pass another vehicle. 2nd time in December the check engine light came on. Scheduled to be seen by a mechanic with the earliest appointment on 12/31/21. Mechanic recommended taking to a licensed Mazda mechanic. Appointment was on 01/07/22. They looked at the car and fixed the issue. Can't remember the issue at that time. By 05/2022, check engine light came back on and car would start slowing down and shutting off when attempting to pass another vehicle. If RPMs would go to high, car would do this. Check engine light came back on. Took to Mazda mechanic on 06/17/22. After several troubleshooting fixes, it was determined I needed a new engine as there were parts broken missing or broken. Did not have my car for 13 weeks. Most recently, on 08/13/23, car shut off in a drive through. Towed to mechanic and needed a new camshaft. Picked up my car on 08/21/23 and within 45 minutes, car shut off while driving up a hill. Towed back to mechanic. This time there are electical issues and an ill fiitting pin. Have to take it to a licensed Mazda mechanic. Having to tow it due to how unsafe it is to drive. Reached out to Mazda with my concerns over saftey and waiting to hear back. Very concerned that this will never be resolved and that this is a very unsafe vehicle to drive.

The contact owns a 2018 Mazda CX-9. The contact stated that while the vehicle was parked, he noticed an abnormal odor inside the vehicle. Upon inspecting the vehicle, the contact found a trail of coolant. The vehicle was taken to an independent mechanic, who confirmed that coolant was leaking, and referred the contact to the dealer for a diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,080.

Recently noticed the odor of unburned gasoline, both inside and outside the vehicle. When driving, the ventilation system would flush this away in a few moments, but this phenomenon is new within the past few weeks. Our mechanic (not the dealer) traced the issue to the fuel tank, where the port for the fuel pump and sensors is located on top. This area is accessible by removing the rear seat cushion and a cover plate. He showed me how the fuel pump and sensor module has rusted to the thread of the port, preventing removal of the assembly, and that the port flange itself has rusted and has pin-holes, allowing vapor to escape. He was able to put slight positive air pressure to the tank as a test, and was able to cause liquid fuel to escape from the holes. The tank was about 3/4 full at the time. This seems like a serious safety issue. The port and matching threaded parts (fuel pump / sensor module) that inserts there should be corrosion-proof. I can provide a photo of the affected area if needed; I would get the image file from my mechanic.

The engine on my 2017 CX-3 died while travelling on the interstate at 70mph just before the low fuel light would normally turn on. I pulled to the side of the interstate freaked out at what just happened. I was within a mile of an exit with a gas station and the car started when fuel was added. It's the exact same low pressure fuel pump failure symptom that later CX-3's are being recalled for. I took it to a Mazda dealer and he only recommended that I keep the tank over half full. I've been hoping the recall would be expanded to include my VIN number but there doesn't appear to be enough complaints yet to do this. I've been filling up at 1/4 tank and haven't had an issue again after driving another 40,000+ miles. This model has disappointing range even without this issue.

August 1, 2023, I discovered the coolant reservoir for my CX9 was empty, had to tow the car to the Mazda dealership, after a few days, the dealership informed me that I have a coolant leak at the cylinder head. This issue is related to the TSB #01-013-21-3753a. The Mazda dealership and Mazda USA informed me that I will have to pay $7,800.00 to have the car fixed, which is ridiculous, but the more serious part is that the car did not gave me any warnings, lights, overheating nothing. If it wasn't because I personally check the car fluid and didn't used the car afterwards, I could have hit the road and be left stranded in the heat or have an engine failure and cause an accident while on the highway.

There was a recall on the front subframe due to rust. The rear subframe has the same safety issue but there is no recall for that and there should be

The contact owns a 2013 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 16V644000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Mazda Mazda6. The contact stated while reversing, the back over prevention screen display was disoriented and had changed the settings. The vehicle was taken to the dealer, who performed a factory reset; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.