MAZDA Complaints

Passenger door not closing completely , upon inspection I noticed a latch on the door is simply not locking into place all of a sudden. There was no warning prior the problem occurred all of a sudden not sure how or why.

Cylinder head crack/failure required the replacement of the entire engine on my 2016 Mazda cx9, the odometer was only at 85,000km. The crack Resulted in loss of coolant and overheating, the indicator on dash stating to pull over and shut the car off. This could have resulted in engine seizing if I was unable to safely pull over. This is a know issue by Mazda, the dealership has seen this issue before, there is lots of documentation online for this as well. There has since been updated parts to repair this issue, This should be a recall covered by Mazda. No car should require an entire engine replacement at 85,000km. This repair cost me $7700 out of pocket.

2 weeks ago I noticed an oil leak 2019 cx5 . Riley Mazda of Stamford check and found a cracked on the cylinder head. The cylinder head needs to be replaced cost around $5000. luckily we noticed the leak while car was park. Imagine if the car was on the road. Dangerous things could have happened. Mazda is aware of this situation years ago. A technician Service Bulletin was released by Mazda in 2019/2021 to all dealerships technicians repair guideline and why the cylinder cracks. On the Mazda bulletin it clearly explained a design defect resulting cylinder head cracks. Also Mazda failed to warn cx5 owners about the dangerous situation. On top of everything Mazda refuse to pay the Defect cracked cylinder head that cost around $5000 . I email mazda Numerous times and decline any goodwill repair . Reason is out of warranty. Most Cylinder heads past 200,000 mile mark. Not unless your engine overheats but it not. Mazda should reimburse us owner who paid the repair cost

ac/heat knob will not go into max air due to a cable slipping off the mechanism behind the dash when it does this the heat will not work and it is hard to defrost your windows if they get fogged up while driving making it difficult to see

Smoke started coming from the front end of the car so I brought my car into the Boniface Heirs Mazda dealership for a diagnostic. I was informed by the mechanic that my car has a factory defect and the head of the engine was welded wrong. Apparently this is a known factory defect in the 2018-2019 Mazda CX-5s as I have seen other reports for the same issue. I reached out to Mazda corporate to see if they could help with “after warranty assistance” since this was a manufacturers issue and I do everything to maintain my car properly. They denied any help and do not plan on recalling the part. I had no warning lights just smoke pouring from the font of my car. I do not understand how this is not considered a safety issue. I’m lucky my car didn’t catch on fire. I now have to decide between spending $5000 to fix the engine head or to sell my car and find a new one.

What component or system failed or malfunctioned, and is it available for inspection upon request? - The infotainment system goes into a reboot loop and never starts. At times the backup camera will turn off when backing up. At other times the backup camera will not turn off and will be on while driving forward. How was your safety or the safety of others put at risk? When the backup camera turns off while utilizing it there is the possibility for an incident. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the dealer confirmed the reboot loop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Only the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, they appears a few years ago. I believe the main CPU got corrupted by an HD radio channel.

I would like to report that I am not feeling safe driving my 2021 MAZDA CX-30 Premium anymore. My vehicle is affected by the MAZDA Technical Service Bulletin 01-003/23,. Subject: ENGINE OIL LEVEL WARNING LIGHT ON WITH DTC P250f:00 DUE TO LOW ENGINE OIL LEVEL This is a known issue by MAZDA! It results in an oil consumption increase due to damage of the valve seals on the exhaust side. The first time the Engine warning light with the message "Engine Oil Level Low" was displayed on May 20, 2023. the earliest appointment to get this issue diagnoised and repaired was on 06/30/2023 at the MAZDA dealer in Augusta, ME. They diagnosed the issue but were not able to repair it, since they don't have the required level of technician as outlined in TSB 01-003/23. I then had to reach out to another MAZDA dealer, Thompson Mazda in Waterville, ME. They ignored my complaint over the phone, not accepting that this issue was already corectly diagnosed by the other MAZDA dealer in Augusta, ME. I contacted MAZDA of North America Customer Relations but didn't get any support so far. They told me the earliest date to get the vehicle diagnoesed and possibly repaired would be end of September. I told them that this is unacceptable and I don't feel safe driving the vehicle with this known issue.

In the past year the car has consistently given a “Set to P” message when parked and already shifted to Park, and doesn’t completely turn off (though the engine does). We have to turn the car back on, jam the car to P and try again. Internet tells me this was recalled for 2013-2014 cx-5s just before vehicles starting with the same VIN info as mine.

The contact owns a 2014 Mazda Mazda6. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 17V393000) (Parking Brake). The contact stated that after the recall repair was completed and she arrived at her destination and attempted to shut off the vehicle, the vehicle failed to shut off. The contact disconnected the battery to shut off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.

The contact owns a 2014 Mazda Mazda3. The contact stated that while parked, the rear-view camera displayed a distorted image and failed to work as designed. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 23V487000 (Back Over Prevention). The failure mileage was approximately 80,000.