MAZDA Complaints

While exiting the freeway there were no cars in front of my vehicle. The vehicles “smart braking system” triggered seemingly at random and brought the vehicle to an immediate stop. This is incredibly dangerous.

The vehicle wont shut completely off when you press the start/stop button after shifting into "Park". The relay that tells the car it's in Park is faulty and the car wont shut off all the way. This will drain the battery and not allow the driver to lock the doors when they exit the vehicle. This is stranding hazard I've seen lots of YouTube videos and online forum complaints about this problem. It should be added to the recall list

Engine burns excess oil and must be topped off before service is due. The dealership acknowledges this is a problem on all 2021 Mazda turbo engines. Mazda has no fix. The first time occurred when I was driving in the country in July 2022 and the check oil light came on. Today, March 3, my check oil light lit up. I am not due for service for another 1800 miles. I have read it is a valve stem problem which causes oil to leak into the engine which can cause the car to stall among other issues such as unnecessary wear and tear. A class action suit has been filed in California (Heinz vs Mazda) November 15, 2022.

The engine of this vehicle has been leaking from different areas consistently. The first leak was the timing cover gasket not properly sealing from manufacture. The dealership covered this under warranty without push back. I then identified a weep from the oil pan gasket during a normal oil change interval. This gasket leak was again from manufacture. I had watched this leak and it seemed to be getting worse over changes and evolved beyond a weep. I also found oil leaking onto one of the spark plugs when changed around 56K miles. I brought it to the dealership and received much push back, conducted oil consumption test for a visible leak, and then placed dye in the oil. It was identified as the oil pan gasket leaking. After much hesitation I eventually was able to get this "repaired" by the dealership at 57K miles. We are now nearly crossing 65K miles and a new leak has presented, enough to cause the low oil light to illuminate and pooling of oil on the access cover. I have yet to identify the source but I am again bringing this to the dealer. Safety concern is that my wife and toddler were an hour away from home on the side of the highway when this light illuminated and had to stop on the side of the road in the cold weather and turn the car off. They could be pulled over in unsafe areas or even be stranded in the cold - or risk seizing the engine to stay warm.

My vehicle has several issues related to a water pump failure in which the check engine light did not remain on. The vehicle began to over heat and slow down on the highway/ roads despite having my foot on the gas. My vehicle is now at Heritage Mazda Catonsville and unable to be read by the OBD reader which may be related to a weak wiring harness reported by other owners of the CX9. It also my be why my check engine light is not on despite having an engine issue. Many others have reported a failed water pump which caused cracks in the head which causes the car to over heat and slow down without notice. Despite having thousands of customers with this issue Mazda has yet to issue a recall.

My seat lifter broke causing the driver's seat to rock back and forth. I brought my vehicle to my local dealer on 05/18/2022 to have an outstanding NHTSA recall 17V-082 performed to repair the issue. I was informed that the necessary part to repair the seat was on backorder and there was no ETA, but that I would be contacted when a part was available. Over the following nine months, I periodically followed up to see if they had received the part, culminating with being told by the dealer on 03/02/2023 that the part order was canceled and flagged as no longer available and that I needed to contact Mazda directly. I then called Mazda, who told me that the part was indeed marked as retired and advised that I seek an aftermarket replacement, of which none is available. They did check in my local area and found only one remaining part in a dealer's inventory, which I'll be driving to on 03/11/2023 to have the repair done. There has been no consideration made by Mazda for my safety while driving the vehicle, and for anyone still requiring this repair, the part is "retired" and no longer available from Mazda for an open recall.

The Infotainment System has consistent "ghost touching". Not only is this a distraction while trying to drive it is changing the safety settings and display settings available in within the system such as ADAS settings and MPH\KMH speedometer options. Other less-severe options are consistently changed as well such as navigation volume etc. The problem is easy to reproduce, just need to start the car. I just paid $300 for a full replacement of the screen from Mazda, along with an update and the problem not only persists but is worse. The problem got progressively worse but there were no light indicators etc.

The electronic emergency brake switch freezes in cold weather . The parking brake can not be released until the weather warms. This is safety issue, because the motorists is now stranded. I took my vehicle to the dealership,. but the would not address the problem. This happened 2 times on the following dates 13 February 2019 14 February 2022. I'm retired and very little. I only have about 23000.miles on my vehicle. I live ln New York City and do not feel safe driving in the winter, because my vehicle's electronic emergency brake switch freezes in the cold weather .

The contact owns a 2004 Mazda Tribute. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,900.

2023 02 28, 36410 miles - Engine oil burning smell entering the cabin of the car, oil leaking from engine. No warning lights. Diagnosed by Mazda dealer as a cracked cylinder head, will be repaired under warranty. Discovered Service Alert #SA-013/22 that applies to this defect. 2023 02 23, 36,389 miles - Car in for an oil change under extended service program at Mazda dealer. Dealer discovered the timing chain cover leaking, repaired under warranty. Owner also reported that information screen has been malfunctioning intermittantly. Dealer remarked that the screen does have problems, but that it is not covered by the warranty, and would need to be replaced within the next two years and would cost about $2000. Upon vehicle pick-up, several warning lights went on, dealer reprogrammed the code system, test drove, pronounced the lights indicated nothing was wrong. 2022 08 17, 31,174 miles - Fuel pump replaced under recall while car in for regular oil change covered by service contract. 2021 02 04, 17,629 miles - Timing chain cover leaking, discovered by dealer while in for regular oil change, repaired under warranty.