MAZDA Complaints

Im having issues with rust the car it’s getting pretty much the car it’s falling apart the under body it’s nothing but rust I’m scared of changing a tire because there’s actually not a good grip where I can lift the car without feeling it’s going to fall apart, the rear or the disks it’s falling by chunks and just yesterday the rear shock plate broke out of place because it’s way too rust same thing with my muffler I don’t feel safe I’m My car which I love, I truly do but I feel like at any minute its just going to break apart right now it’s the shock rear driver side but I feel like next a tire or my brake disks are going to break like I said I don’t even feel safe to change a tire

I was driving down the highway and heard a loud bang, sounded like a gun had gone off. I looked at my windshield thinking maybe something hit, but nothing shot back at me and there was nothing on my windshield. I took a look at my back windshield and it was completely fine so I was under the impression maybe I ran something over, but about 45 seconds later i heard the airflow coming from the top of my car. I uncovered my sunroof shade and it is completely shattered. I took it up to my dealership and they are declining to cover the damages according to my car manufacturer. This has happened to multiple people who have the same make and model vehicle as me as there is a forum website for my exact vehicle, and others who have had this happen to them have reported it to their manufacturers as well.

The main infotainment display randomly exhibited "spider cracking" which obstructs the view of the material being displayed within the screen. It is unsafe because the operator is unable to see maps, time, locations, controls, reverse cameras, etc. All of these are displayed in the screen and, due to the manufacturing defect, the operator is distracted by straining to see what is displayed behind the cracking. This is a well documented issue plaguing Mazda vehicles. Mazda has admitted it as defective, and are fixing the problem in the 2016-17 models. However, the 2018 model (which has the same screen as the 2016-17) is being refused. The fix needs to be extended to the 2018 model and beyond since it iw clear this it is still a widespread issue. It is well documented that once the cracking starts, it quickly spreads to the entire screen if not repaired, causing even more danger to the operator who will be distracted while attempting to see the display behind the screen.

The contact owned a 2016 Mazda CX-5. The contact stated while driving 35 MPH, another vehicle going 110 MPH crashed into the rear of the vehicle. The air bags failed to de[ploy. The contact hit his head against the front driver's side window and he became unconscious. The contact stated upon regaining consciousness, he noticed that he was laying flat on his back as the seat had fractured. The contact also noticed that the seat belt had fractured into two. The front of the other vehicle caught on fire and the fire expanded to the rear of the contact's vehicle. The emergency units and State police patrol assisted the contact out of the vehicle through the driver's side door. The emergency units transported the contact to the hospital, where he was informed that he had sustained head, neck, and back injuries. Additionally, the contact was informed that he had sustained a stroke on the left side of his body. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 58,000. The VIN was unavailable.

Uneven premature brake wear. Right front and right rear pads and rotors worn beyond limits in 28,000miles of lite freeway driving. Left front and Left rear only half worn. Engine has multiple oil leaks.

On August 14, 2020, the brake booster along with the master cylinder failed, resulting in very dangerous and frightening driving conditions, and the parts were replaced with Mazda original parts. This was an ongoing issue with the Mazda CX-9’s. I reported it to the NHTSA, complaint number 11480067. On January 4, 2023, the brake master cylinder and booster failed again resulting again in very dangerous and frightening driving conditions. The car was driven only 25,383 miles before the brakes failed the second time. The Mazda parts were defective and continue to be so after many years with no effort by Mazda to improve these parts. Attached are the repair invoices for both incidents. I have tried contacting Mazda and they refuse to address the issue.

The contact owns a 2019 Mazda CX-5. The contact stated became aware of engine oil on his driveway. The contact stated that while driving and coming to a stop, there was an abnormal oil burning odor inside the vehicle. The contact stated the check engine warning was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that there was an oil leak coming from the cylinder head and determined that the cylinder head needed to be replaced. The independent mechanic researched online and related the oil leak failure to Mazda Service Alert Number: SA-031/21 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 89,000.

Head gasket blew in a 2016 Mazda CX9 while driving causing us to as safely as possible quickly get off the road from the middle lane of an interstate. This is from a known coolant leak in the cylinder head from service bulletin 01-013/21.

On Feb. 9, 2023, I started my vehicle and lots of warning indicators lit up the dash of my well-maintained vehicle. Check Engine, ABS, TPMS, SBCS to name some of the warning lights. When I took my car to the dealer, they told me the left front wheel speed sensor had mechanical failure and would need to be replaced. Said the car's antilock brakes wouldn't work without it being replaced. My car also has the automatic brakes to prevent collision and stability control systems which are dependent on wheel speed sensors' function. My vehicle mileage was 59307 when I took it to the dealer. Over $600 repair bill.

The contact owns a 2022 Mazda CX-5. The contact stated while driving at an undisclosed speed with the heater activated, the contact heard an abnormal explosion. The contact stated that the sunroof had exploded without impact. There was no warning prior to the failure. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacture was not notified of the failure. The failure mileage was approximately 188,000.