MAZDA Complaints

Car: 2018 Mazda CX-5 Touring with approximately 39,000 miles. Issue: Burning smell coming from engine compartment- Oil leaking from engine. Problem: Cracked cylinder head as diagnosed by dealer and to be replaced under Mazda Power Train Warranty. Safety was a concern not knowing the issue. Concerned of engine failure, fire, and overall safety. Warnings: No warnings or check engine light was also concerning. Time frame: 10/1/22 evening- noticed slight burning smell which lasted only a few minutes. No evidence of oil leaking. - 10/2/22: Slight burning smell occurred briefly on and off through out late afternoon. No evidence of oil leaking. Smell dissipated. - 10/3/22: Stronger presence of burning smell. Started to notice oil leaking from under car. - 10/4/22: Car inspected by local mechanic and advised to bring to dealer for further assessment. Mechanic observed increased oil leakage and stated oil was coming from within engine. Car towed to dealer, evaluated with a cracked cylinder head. Repair to be covered under Mazda Power Train Warranty. Additional concern: Short and Long Term residual effects on other engine components. Other reports: none. Awareness: I’ve come to understand that there seems to be similar issues with certain model years/production runs that might not be reported due to being covered under warranty. The consumer provided the correct VIN for the vehicle.

In 2017 had my front control arms replaced after the driver side CV arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn’t cause an accident but came close due to the wheel coming off of the axle. Brought to dealership, they had to get approval from corporate for the repair. Got a call 6 days later saying corporate denied the goodwill repair due to being “normal wear and tear” and they told me to call corporate. Just called corporate and they say that the dealership makes that decision. I shouldn’t have to pay for something that was recalled, repaired, and happened again 100% in the same fashion. Normal wear and tear on a CV arm is not 20-30k miles.

At approximately 5,612 miles, the low oil pressure light came on. After changing the oil, it happened again at 7,760 miles. Both times the light came on, the oil level was low.

The forward smart city brake malfunction front radar sense malfunction caused my car to slow down on the express with the check engine light blinking.

the cars engine makes loud rattling noise and slips gear. the vecicle jerks hard and feels as if transmission is slipping. car hesitates when i shift into gear, followed by a jerking and jolting into gear. my brakes are replaced frequently. mazda at 65643 miles on car found excess operating noise coming from engine coolant/water pump due to internal bearing failing. they replaced the water pump. software (pyd8-18881-f) replaced. the vehicle has 74000 miles and has same problem. when stopped at a traffic signal it lunges forward at times. and shifts slow to fast gears. this problem is not resolved. the first time it was allegidely fixed was 22Dec2021 it is now 05Oct 2022

rear passenger side wheel well ,shock tower mount ,and sub frame .shock tower mount broke fell off hit the cement , chipped my rim and crushed my break lines i took it to lafountaine mazda and they have done an estimate for repairs and damage

Purchased Mazda CX-30 Turbo car new March 31, 2021, in Jan 2022 low oil light came on with only 5,000 miles. Dealer noted it was 1 qt low. Just prior to reaching 10,000 miles the low oil light came on again. This car is burning oil with normal driving; primarily from rural area into town 15 min away or freeway driving. This creates an unsafe situation with parts and engine failure.

I have to put the key in the ignition a certain way and press on it to get the car to start and was told it is a pin that gets stuck in the steering column and it won't let the vehicle start and they said it is a Steering column lock module and there should be a recall on it. This is a big problem my fiance' has cancer and needs to be at her appointments when she has them not when the vehicle decides to let me get her there. It won't start all the time.

Please see https://static.nhtsa.gov/odi/tsbs/2019/MC-10166895-0001.pdf PARTS AND WARRANTY INFORMATION SSPB6 I, and many other Mazda6 owners, have this exact problem which prevents cell phones from being able to connect to the car's Bluetooth. As a result, drivers can not follow the law, i.e. All Maryland drivers are prohibited from using a Cell Phone without a Hands Free Device while operating a motor vehicle. This impacts my safety and the safety of others. On 8/12/21 Mazda referred to this as GHOST TOUCH and quoted $1,250 to fix it. I believe Mazda should cover this repair as they did with the Mazda3's. Can you please help me?

The media system glitches and has what Mazda calls "ghost touching". It is very common on 2017 Mazda CX-5 models. When driving, the entertainment system starts to spaz as if someone is switching back and forth through media, phone, navigation, system settings, etc. It is extremely distracting when driving, and can lower/increase the volume as well as call contacts when driving. There is no way to stop this from happening which is a huge safety issue if you are driving and have to try and get it to stop working or it increases the volume so much so that you cant hear whats going on around you.