MAZDA Complaints

was driving on the highway when the check engine light came on. not 10 minutes later, I lost acceleration and steering. managed to get to the shoulder just in time before my car pretty much died. the water light and battery light came on when I came to a stop. mechanic discribes it as 'catastrophic engine failure'. other than the check engine light, there were no other warnings. the temperature gage was normal and there were no weird sounds or smoke. diagnostic readings said a coolant leak lead to the radiator overheating which caused the engine to seize. the freeze frame data says 'P0117 engine coolant temperature sensor 1 circuit low'. I researched that and it said that when 'low', the check engine will come on but there will probably be no other warnings and that the sensor usually needs to be replaced around 100k miles. my vehicle is at 51k miles. currently have 3k in repairs which does not include the cost of an engine.

Drivers side emergency brake drags just enough to prematurely wear inner brake pad down to the metal. 60,000 miles on car. All other pads are at 50% wear.

Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo.com/547826873 https://vimeo.com/manage/videos/580602909 and the links have been shared both with my local Mazda dealership (Oak Tree Mazda by DGDG in San Jose, CA: 4250 Stevens Creek Blvd, San Jose, CA 95129) as well as with Mazda of North America. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two Mazda owners forums that describe this very issue with Mazda CX-5 in USA, Canada, as well as in Europe. This video from an owner in Germany shows the very same issue: https://www.youtube.com/watch?v=zykyoCIsItc&t=204s https://www.mazdas247.com/forum/index.php?threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds.123868506/page-2#post-6727077 https://www.mazdaworld.org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise.337073/#post-754625 According to one of the forum members, a Technical Service Bulletin (TSB) R084/20 to address this issue has been issued by Mazda in Europe and Russian. The root cause has to do with door trim seals. Under the "CASUE", this TSB reads, "When driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -The vehicle is exposed to a side wind while driving at a speed higher than 160km/h -The vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h."

Driving on I-5, near Gold Hill, Oregon, when the traction control system light came on and the Vehicle slowed down. I had to push the gas pedal to the floor to get the car to move and I could not shift gears! It shuddered and the wheels seemed to lock up. I could smell burning rubber. I forced the car to the next exit, pulled off and shut it down. I sat there waiting for it to cool off. When I started it again it was a little rough at first but then seemed to get better and I was able to get home. I bought the car in June of 2020 from Lithia Motors in Medford, Oregon. I also bought a Power Train Warranty For $2,500 which was set to expire on 6/10/2021. I called Lithia and made an appointment to take it to them for repairs on June 1, 2021. I got as far as Grants Pass, OR, and it did the same thing I described above. I called a tow truck and had it towed to Lithia in Medford. When I got to Medford, the Service Manager told me I would have to take it to Crater Lake Ford. When I got to Crater Lake Ford I was told to take it to Crater Lake Mazda which I did. I described in detail what the car was doing to.the Service.Manager and told him I feared it was some kind of transmission problem. I also told him I had a power Train. Warranty the would expire on June10thso time was no the essence! I never suspected the brakes because we had the bakes repaired in November of 2020 at Lithia Motors. They were making a hissing sound. They replaced the.brake booster among other brake parts for $1,300 plus. That job was still under warranty. I got a call on June 15th telling me the problem was in the gear shift. He said it was now repaired and I could come and pick it up. I paid $674 for that repair. I got three miles from the dealership and the original problem occurred. I had it towed back to Mazda and it has been there ever since!! They replaced they're (traction control module), but that didn't fix it. After test driving it the original problem occurred! It's still at Mazda.

The windshield wipers work but the washer does not squirt the windshield washing fluid out and it the reservoir is full of fluid but there are certain days in which I need that to work because my visibility is greatly reduced which has made the risk of accident that much greater. it says there is a recall pertaining to this problem and the fix was a relay However nothing comes up for my specific car when I enter the Vin but I would like this problem fixed and I’m not sure how to go about it

Component - Rear subframe/crossmember. Yes it is available for inspection. I was driving and suddenly heard a loud crack and the rear drivers side of my vehicle dropped to the ground. I was getting ready to pull into a parking lot so I was luckily driving slowly. If I were traveling at the normal speed limit, I could have wrecked and possibly caused injury to myself or others on the road. Upon inspection from the mechanic, the rear subframe is completely rusted out and broke as a result. After research, I found that the front subframe/crossmember was recalled in 2018 for rust issues. This car had the recalled repaired. But Mazda has no recall for the rear. There were no warnings that this was going to happen.

I was sitting in the car while the ignition was off. I hit the rearview mirror slightly and it fell off.

During July of 2021 brake pedal went all the way down with no braking. Pumping the pedal restored braking. After the 3rd incident, had the master cylinder replaced on July 30, 2021 by certified mechanics. Brakes seemed fine, but on Aug 11, 2021 brake pedal went all the way down producing no braking on 3 occasions. Pumping the pedal restored braking. Took vehicle back to garage. Mechanics have not gotten it to fail. Possible new parts are bad? Could anti lock brake system cause this? Its been a really good car for 155,000 miles, but now I'm afraid to drive it.

The transmission quit on my at 59K miles. Wont go into drive, but will in reverse. I took the care to a transmission shop, and it needs rebuilt. No warning lamps, messages, etc. I was stopped at a red light, luckily I wasn't driving at it just stopped.

The contact owns a 2019 Mazda CX-9. The contact stated while driving 15 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.