MAZDA Complaints

After a hard brake event to avoid a crash, brake pedal is soft and loses pressure. Identical to many, many Ford and Mitsubishi reports on models that use the same ABS equipment. ABS valves probably leaking internally. Dealer refuses to remedy and insists brakes are fine - they are not, significantly worse since hard brake incident. OEM ABS part no longer available (I wonder why?) so the only repair option is a used part that is probably also defective in manufacture.

The 2020 Mazda completely shut off following an exit from an expressway, turn under a bridge and slow down for a red light. The Mazda electrically shut off and coasted to a braked stop in the center lane of a 3 lane road. The entire electrical system went dead, no exterior lights, signals, instrument panel or radio. There was no warning, everything electrical just shut off. In a moving traffic situation the car could not maneuver or restart without being placed in PARK. (There is a history of Mazda CX 9's having a similar problem which sent the driver to the local dealership.) The car was restarted by shifting into Park and pressing the start button, all functions appeared normal as the driver moved it to a parking lot to review the situation. The driver was unable to re-create the complete shut down and finished the trip. The driver took the Mazda to the dealer following the incident and was asked to leave the Mazda for observation. The driver was notified by the dealership that the problem was being elevated to the national team for diagnosis. 10 days later the local dealer called the driver and said that they; nor the Mazda engineers in California; could reproduce the system shutting off or find any error codes. They wanted to return the car to the driver with no need for a repair. The driver spoke to the National Mazda help line and the representative was aware of the situation. The representative reiterated that engineers had been unable to find the source for the incident in the computer logs so they could not provide a remedy. The representative offered the driver the choose of a purchase buy back and a discount on the purchase of a new car.

The contact owns a 2010 Mazda Mazda3. The contact stated that overtime the dashboard had become glossy and sticky due to excessive heat. The contact also stated that on sunny days, the sun would reflect off the glossy surface and would obstruct her vision while driving. The contact notified the dealer of the failure and they informed her that the vehicle was no longer covered under warranty. The manufacturer was notified of the failure and she was informed that unless she had received a notification that her vehicle was under recall or warranty, no assistance could be provided. The vehicle was not repaired. The failure mileage was approximately 60,000.

Rear cross subframe is very rotten and my mechanic told me not safe to drive car. Mazda had recall on front but not on rear. Is made of same material I look at line and a lot of people have same problem I hope you can help us with this problem Thank you and I hope you can investigate this major issue

The contact owns a 2011 Mazda CX-9. The contact stated while driving 60 mph, upon approaching oncoming traffic, the vehicle unexpectedly shut-off. The contact was able to restart the vehicle and pulled the vehicle off to the shoulder. The contact stated that upon restarting the vehicle, the check engine warning light illuminated. Due to the failure and the warning light, the contact had the vehicle towed to an independent mechanic. Upon inspection of the vehicle, the mechanic informed her that coolant had leaked into the oil cylinder and they referred her to a dealer for assistance. The contact then had the vehicle towed to the dealer where they diagnosed the vehicle with a defective water pump as well as engine failure. The manufacturer was also notified of the failure and stated that the failure was caused due to poor maintenance. No further assistance was provided. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 144,000.

after exiting the highway at 65+mph turned the corner and the rear of the car dropped and started dragging the ground without warning . pulled over to see rear suspension on the ground .i contacted dealer about it and they seem to be aware of similar complaints but do not seem to care .could have been different outcome one minute earlier !! this is the second time the frame collapsed on me in this car the first time was the recall 2818l same thing broke without warning . this is bad metal in the frames and someone is gonna die before mazda admits the cars are unsafe as lots of these cars are still on the road .

one day we noticed the dash was becoming more and more sticky and didn’t know what was happening until watching a recent video about Mazda’s having a melting dash.

The contact owns a 2004 Mazda Tribute. The contact stated that while driving at an undisclosed speed, the vehicle would accelerate unintendedly, and the brakes would fail during the unintended acceleration. The ABS and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, but the code reader was not able to read any codes. The manufacturer was made aware of the failure but informed the contact that the accelerator and brakes were repaired years prior and would not cover the cost for repair. The failure mileage was 189,000.

About a month ago I got into my vehicle and noticed a corner of my infotainment screen was cracked. The cracking is internal and seems to spider around the corner. It cannot be felt externally in any way. Doing some research, I came across multiple other owners displaying similar problems. I was also able to find Service Alert No. SA-008/18 which pertained to the same issue even labeling it as (spider cracking). Calling Mazda's customer experience department, I was informed (and knew) that a service alert is not a recall. While this is true it is something that occurs due to normal temperature changes in a product (vehicle) that should be able to withstand such conditions. I was also informed that the Service Alert did not include my VIN even though my vehicle is inside the year, make, and model the service alert pertains to. I was encouraged to reach out to NHTSA if I had further concerns. While the spider cracking was more of an aesthetic issue since then I have noticed the infotainment will often rapidly change through various menus and apps. This causes both a sudden distraction to the driver as well as potentially making unknown changes to the vehicle systems maintained through the infotainment package. While my wife was driving the vehicle last week and trying to use the navigation, she was consistently having the directions break up and display change causing her to need to pull over. Given that both the aesthetic cracking and the menu/apps changing problems began at the same time it seems that the internal crack may have thrown off some pressure/contact the display relies on. The vehicle is available for inspections upon request. Aesthetic problem was seen by the dealer on July 7, 2021 however the function changes were not observed until just after.

My 2006 Mazda was in a serious accident last month and my air bag did not inflate properly along with the warning logo a few days before the accident. My car was picked up and released to Geico yesterday for inspection from their at fault driver totalling my vehicle. It was a head on collision so the air bag is a big factor in a serious wreck. It was confirmed to have an active recall. The warning logo appeared on my dash right before the accident that caused a broken and dislocated hip resulting into two surgeries and a long recovery period.