MAZDA Complaints

MY WIFE WAS DRIVING DOWN A CITY STREET WHEN THE CAR COMPLETELY SHUT DOWN AND LOST ALL POWER. LUCKILY, SHE WAS ABLE TO STOP WITHOUT CAUSING AN ACCIDENT. WE HAD CAR TOWED TO AN INDEPENDENT MECHANIC. AFTER INSPECTION WE WERE TOLD THE WATER PUMP HAD FAILED CAUSING COOLANT TO LEAK INTO THE ENGINE AND CAUSED COMPLETE ENGINE FAILURE. WE WERE QUOTED $8K-$10K TO REPLACE THE ENGINE. THE 2012 MAZDA CX-9 ONLY HAD 99K MILES, BUT UNFORTUNATELY OUR EXTENDED WARRANTY EXPIRED A FEW YEARS AGO, SO MAZDA WAS OF NO HELP. WE WERE LEFT TO JUNK OUR CAR FOR A FRACTION OF WHAT IT'S VALUE SHOULD HAVE BEEN. APPARENTLY THIS IS A KNOWN ISSUE AND WE WILL BE JOINING THE CURRENT CLASS ACTION LAWSUIT AGAINST MAZDA.

WAS TURNING RIGHT ONTO SIDE CITY STREET TO PARK, WAS GOING MAYBE 2 MILES AN HOUR BECAUSE I WAS GOING TO PARK. THE CAR ENGINE SELF ACCELERATED AND I COULD NOT CONTROL IT, HIT A CHAIN LINK FENCE AND SHEARED OFF A NATURAL GAS METER TO A HOME. THE BREAK PEDAL DID NOT STOP THE CAR, I WAS IN DRIVE PUT INTO PARK AND SHUT THE ENGINE OFF

NEW MODEL YEAR AND ALREADY 1.SAFETY AND EMISSION RECALL 4520F POTENTIAL FUEL LEAK 2.SAFETY RECALL 4420F FRONT BRAKE BOLTS MAY FALL OFF 3.DRIVE OFF LOT 1/20 AND HUGE AIR GAP WITH HEAT SYSTEM - DEFECTIVE WORKMANSHIP, 4.AC IN SUMMER NO GOOD - DEFECTIVE WORKMANSHIP THESE ISSUES BEGAN IN JAN 2020, DATE BELOW MAY NIGHT BE EXACT AND MORE TROUBLE HAS CONTINUED WITH A/C AND NOW FUEL TANK RECALL AND BRAKE RECALL. THIS IS NOT A SAFE VEHICLE ANYMORE. SENT LETTER TO MAZDA HEADQUARTERS WITH CC TO DEALERSHIP ON 8/21/20. TO DATE NO RESPONSE FROM MANUFACTURER. I WANT A LIFETIME BUMPER TO BUMPER WARRANTY ON THIS VEHICLE OR FULL REIMBURSEMENT TOWARD A 2021 MODEL. SEE IMAGE OF LETTER SENT. I SHOULD NOT HAVE TO WORRY ABOUT THE SAFETY OF MY VEHICLE WITH A NEW MODEL. IT IS MAZDA EXPERIMENT, NOT MINE.

ON MANY OCCASIONS WHEN THE VEHICLE IS STATIONARY AND I TRY TO TURN OFF THE VEHICLE, IT DOES NOT COMPLETELY SHUT DOWN. THE RADIO AND OTHER ELECTRICAL ACCESSORIES AND LIGHTS STAY ON. THE VEHICLE DOES NOT RECOGNIZE THAT IT IS IN PARK.IT HAS PUSH START BUTTON. I HAVE HAD TO TRY REPEADLY TO TURN OFF AND ON TO MANAGE TO TURN IT OFF. IF YOU LEAVE THE VEHICLE IN THIS STATE, IT WILL NOT LOCK AND THE BATTERY WILL DRAIN WHICH THEN BECOMES A SAFETY ISSUE. BECAUSE THE CAR WILL NOT LOCK AND THE VEHICLE CAN GET STOLEN. I HAVE SEEN ONLINE MANY HAVE THIS ISSUE. THE ONLY WAY I AM ABLE TO TURN IT OFF IS TOO HOLD THE SHIFT ON PARK AND PUT PRESSURE SO THE SENSOR WILL GRAB AND PUSH THE POWER BUTTON AT THE SAME TIME. THIS SHOULD BE RECALLED THE SENSOR IS DEFECTIVE.

BOUGHT MY CAR WITH 40K MILES ON IT FROM A MAZDA DEALERSHIP IN AURORA COLORADO IN 2017. I'M AT 106K NOW AND I THOUGHT I NEEDED WHEEL BEARINGS ON THE FRONT DRIVER SIDE TIRE. TURNS OUT IT'S THE DRIVE TRAIN AND A TRANSMISSION FAILING. MY VEHICLE HUMS ON THE FRONT DRIVER SIDE WHEN I ACCELERATE. THIS ISSUE BEGAN JUST OVER 100K MILES.

KNOWN ISSUE OF TRANSFER CASE MECHANICAL FAILURE IN ALL CX-9 MODELS FROM 2007-2015. TRANSFER CASE IS TOO CLOSE TO EXHAUST CAUSING THE OIL TO DRY UP. TRANSFER CASE EXPLODES CAUSING THE VEHICLE TO LOCK UP WHILE DRIVING. KNOWN ISSUE THAT HAS CAUSE MANY ACCIDENTS.

POWER STEERING QUITS WORKING WHILE DRIVING .POWER STEERING LIGHT COMES ON THE DASH TO WHEN THIS HAPPENS. THIS MAKE STEERING SUPER HARD TO TURNING WHILE DRIVING AND COULD CAUSE AN ACCIDENT BECAUSE ITS UNEXPECTED.

THE BACK-UP CAMERA DOES NOT OPERATE CONSISTENTLY. SOMETIMES IT WILL CONNECT JUST FINE. OTHER TIMES, IT WILL NOT CONNECT AT ALL, SOMETIMES IT WILL CONNECT BUT BE STREAKY AND JUMPY, MAKING IT DIFFICULT TO SEE BEHIND THE CAR. THIS HAS BEEN ON-GOING FOR SOME TIME.

THE VEHICLE SUDDENLY LOST BRAKING POWER, AND THE BRAKE PEDAL WOULD SOMETIMES FEEL "SPONGY" AND SOMETIMES FEEL ROCK-HARD, WITH VARYING RESULTS FOR BRAKING POWER. I WENT TO A MECHANIC WHO SAID THE BRAKE BOOSTER FAILED, AND WE FOUND THIS WAS A KNOWN PROBLEM WITH THE MAZDA CX-9, HOWEVER NHTSA'S INVESTIGATION WAS RESOLVED WHEN MAZDA COVERED THIS PROBLEM FOR ONE YEAR FROM THE DATE IS CLOSING THE NHTSA INVESTIGATION. THIS APPARENTLY IS STILL A PROBLEM, THOUGH. I CALLED MAZDA'S CUSTOMER SERVICE, AND THEY REFUSED TO ACKNOWLEDGE THIS PROBLEM EXISTED AND WOULD ONLY GIVE THE SCRIPTED "THERE ARE NO OPEN RECALLS ON YOUR VEHICLE".

BOUGHT A MAZDA CX5 JUNE 2020 AND IT WAS INVOLVE IN A ACCIDENT SEPT 17TH 2020 DO TO BRAKE FAILURE. MY MOTHER WAS DRIVING THE VEHICLE AND ATTEMPTED PARKING IN A APARTMENT COMPLEX WHEN THE VEHICLE FAILED TO STOP AND COLLIDED WITH THE FACILITY 20FT IN FRONT OF THE PARKING SPACE. AT THE INCIDENT, I THE OWNER, FOUND 3 DAMAGE ROTORS WERE THE FLAW CAME FROM HEAVY GRINDING AT THE CALIBER (SEE ATTACH PHOTOS). WITHIN THE CALIBER'S ALLOY YOU CAN ALSO SEE THE CHIPPED ALLOY PRODUCED FROM A FLAW & THE ALIGNMENT OF WHERE IT GRINDS THE ROTOR (SEE ATTACHED PHOTOS). A WITNESS STATED SHE WAS PRESENT DURING THE TIME OF THE COLLISION AND A POLICE REPORT WAS TAKE FROM THE WITNESS. I CAN PROVIDE PLENTY OF MORE PICTURES AND VIDEOS TO EXPLAIN THE GEOGRAPHIC AND DEMONSTRATE VIA VIDEO THE FLAWS AT THE COLLISION. I'VE ATTEMPT CONTACTING MAZDA FOUR TIMES BUT THEY CONTINUE TO PLACED THE BLAME ON ME "FOR BAD DRIVING DAMAGING ITEMS THEY CONSIDER TEAR AND WEAR PRODUCTS (ROTORS AND CALIBERS)" I EXPLAINED I ONLY HAD THE VEHICLE FOR 3MONTHS AND ITS THREE ROTORS WITH SIMILAR DAMAGE. YET THEY TOLD ME MY INSURANCE MUST FIND THEM AT BLAME. MY INSURANCE APPRAISER STATED THEY WILL NOT GO TO THAT DISTANCE; THEY JUST FIX OR PAY OFF THE LOAN. I AM FUSTRATED! YOU ALL ARE MY LAST HOPE! GOING THROUGH MY INSURANCE WILL CAUSE ME A DEDUCTABLE AND AT FAULT BLAME. GOING THROUGH MAZDA IS INSULTING THEIR PRODUCT, YET I FIND THIS FRIGHTING BUT IT'S THEIR RESPONSIBILITY TO CONDUCT FURTHER RESEARCH TO WHY THE ROTOR/CALIBER WENT BAD IN SUCH A SHORT SPAN. EXPLAINING! EVEN IF I AM TO BE BLAMED, FOR THE INCIDENT. WHAT ABOUT THE PRODUCT? I ONLY OWNED THE VEHICLE FOR THREE MONTHS. WITHIN A LITTLE OVER 3,000 MILES. PLEASE HELP