MAZDA Complaints

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE DAYTIME RUNNING LIGHTS WERE INOPERABLE. THE LOCAL DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 12,000.

MY CAR WAS PARKED IN A LEVEL GARAGE OVERNIGHT AND THE NEXT DAY AFTER DRIVING FOR ABOUT 5 MINUTES THE ELECTRONIC PARKING BRAKE (EPB) LIGHT STARTED FLASHING ON BOTH THE DASHBOARD AND THE EPB CONTROL LEVER AND THE BRAKE LIGHT WARNING LIGHT WAS LIT. IT SEEMED TO BE DRIVING FINE, AND I NEVER ENGAGED THE PARKING BRAKE SO I THOUGHT I MAY HAVE DONE SO ACCIDENTALLY. I PULLED OVER, TURNED THE CAR OFF AND TRIED TO DISENGAGE THE PARKING BRAKE BUT IT JUST KEPT FLASHING. I TOOK IT TO MY GARDEN CITY MAZDA DEALERSHIP TO SERVICE IT FOR THE DAYTIME RUNNING LIGHTS RECALL, SO I TOLD THEM ABOUT THIS PROBLEM AS WELL. WHILE WAITING FOR THE APPOINTMENT, SOME DAYS THE LIGHTS STAYED OFF AND SOME DAYS CAME ON. AT THE DEALERSHIP, I PAID $140 FOR A DIAGNOSTIC AND WAS TOLD THAT THE PARKING BRAKE MODULE SHORTED OUT AND NEEDED TO BE REPLACED, AT A COST OF OVER $900. I ASKED IF THERE WAS A CHANCE MY BRAKES WOULD MALFUNCTION OR IF I COULD DRIVE THE CAR SAFELY AND WAS TOLD THE BRAKES WOULD NOT BE AFFECTED, SO DUE TO THE COST I OPTED TO NOT HAVE IT REPAIRED. THIS CAR IS LESS THAN 5 YEARS OLD AND I SHOULD NOT HAVE TO PAY FOR THIS SAFETY DEFECT. MY ODOMETER READS APPROXIMATELY 55,000. NOW I HAVE TO DRIVE AROUND WITH A VERY DISTRACTING RED PARKING BRAKE WARNING LIGHT FLASHING ON AND OFF CONSTANTLY AND MY BRAKE WARNING LIGHT LIT. THIS DISTRACTION IS AN ADDITIONAL SAFETY CONCERN. I'M NOT SURE IF GARDEN CITY MAZDA REPORTED THIS ISSUE TO THE MANUFACTURER, BUT APPARENTLY MAZDA IS AWARE OF THIS ISSUE BUT NO SAFETY RECALL HAS BEEN MADE. WHY? I FEEL AT THE VERY LEAST, EVEN IF NO SAFETY RECALL, THAT CUSTOMERS SHOULD HAVE THIS ISSUE REPAIRED AT NO COST AS SOON AS THEY REPORT IT TO MAZDA. PERHAPS ABC'S 7 ON YOUR SIDE, PIX 11'S [XXX] /WHAT A SHAME, NBC'S BETTER GET [XXX], OR ANY CONSUMER INVESTIGATIVE UNIT WOULD BE INTERESTED IN FEATURING THIS PROBLEM - BEFORE SOMEONE GETS KILLED! PLEASE HELP! TY INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED THAT WHILE THEIR SON WAS DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP FAILED CAUSING COOLANT TO MIX WITH THE ENGINE OIL AND DAMAGED THE ENGINE. THE CONTACT THEN TOOK THE VEHICLE TO QUIRK MAZDA (99 MCGRATH HWY, QUINCY, MA 02169, (617) 773-8000) WHO CONFIRMED THE PREVIOUS DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY OR RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 108,000. VIN NOT AVAILABLE

DASHBOARD MATERIAL BEGAN TO MELT CAUSING SHINY REFLECTION IN WINDOW. UNSAFE AND NOT ABLE TO 'CLEAN ' I HAD TO INSTALL A DASHBOARD COVER TO STOP THE REFLECTION ISSUE. I HAVE SEEN OTHER OWNERS OF SAME CAR REPORT SAME ISSUE SO IT MUST BE A DESIGN FLAW BY MANUFACTURERS AND I CANNOT BELIEVE THERE HAS NOT BEEN A RECALL YET. I HAVE NOT HAD AN ACCIDENT BUT IT COULD HAVE OCCURRED HAD I NOT RECOGNIZED THE ISSUE AND PROACTIVELY PREVENTED IT. *TR

I OWN A 2014 MAZDA 6 GRAND TOURING. THE CAR HAS ABOUT 72K MILES ON IT. I BOUGHT THE CAR A YEAR AGO AND STARTING A FEW MONTHS AGO THE CAR WOULD NOT TURN OFF IMMEDIATELY AFTER HITTING THE IGNITION BUTTON. THE CAR PANEL WOULD SAY THAT I HAD TO PUT THE CAR IN PARKING EVEN THOUGH THE CAR WAS ALREADY IN PARKING MODE. USUALLY I WAS ABLE TO SIMPLY MOVE THE SHIFT STICK A BIT AND IT WOULD ALLOW ME TO TURN THE CAR OFF COMPLETELY. BUT IT HAS GOTTEN WORST OVER TIME AND IT'S BEGINNING TO AFFECT MY BATTERY LIFE. I HAVE DONE SOME RESEARCH AND FOUND OUT THAT MY CAR IS NOT THE ONLY ONE WITH THIS PROBLEM. BASED ON THE INFORMATION I FOUND MANE OF THE 2014 MAZDA 6 MODELS (SPECIFICALLY THOSE MANUFACTURED LATE 2013 AND EARLY 2014) HAVE BEEN SHOWING THIS SAME PROBLEM WITH THE IGNITION SWITCH UNIT. MAZDA FOUND THE PROBLEM AND FIXED IT IN THE NEWER CARS BUT A RECALL WAS NEVER MADE FOR THOSE CARS WITH THE BAD SWITCH UNIT. I TRIED CONTACTING THEIR SUPPORT SYSTEM TODAY AND THEIR ANSWER WAS THAT BECAUSE A RECALL HADN'T BEEN DONE THEY WOULD NOT DO ANYTHING ABOUT IT. I THINK IT IS UNFAIR THAT A MANUFACTURING PROBLEM HAS BEEN UNNOTICED AND LEFT TO PEOPLE TO PAY FOR. I AM ALREADY PAYING ENOUGH FOR THIS CAR TO ALSO HAVE TO WORRY ABOUT A MANUFACTURING PROBLEM THAT HAS BEEN LEFT UNATTENDED BY THE COMPANY. THIS CERTAINLY IS VERY DANGEROUS AS I MIGHT HAVE THE CARS BATTERY DIE AND HAVE NO WAY OF GETTING IMMEDIATE HELP AND RIGHT NOW IT'S JUST THE CAR NOT ACKNOWLEDGING THE PARKING MODE BUT WHAT IF ONE DAY THE CAR STARTS USING THE WRONG SHIFT UNKNOWINGLY TO ME AND I END UP IN A CAR ACCIDENT BECAUSE OF THIS? I WON'T BE ABLE TO DO ANYTHING AS THIS HAS BEEN LEFT UNNOTICED AND NO RECALL HAS BEEN MADE EVEN WITH THE DANGERS IT PRESENTS TO THE DRIVER AND THE CAR ITSELF. SOME OF THIS INFORMATIONS WAS FOUND ON HTTPS://MAZDA.OEMDTC.COM/665/IGNITION-DOES-NOT-TURN-OFF-WHEN-PRESSING-STARTSTOP-BUTTON-2013-2014-MAZDA. *TR

LOW BEAM HEADLIGHTS ARE VERY DANGEROUS, IMPOSSIBLE TO SEE DOWN THE ROAD USING THE LOW BEAM LIGHTS. THIS IS VERY DANGEROUS AND SHOULD BE A SAFETY RECALL FOR THE MANUFACTURER TO CORRECT. *TR

ON APRIL 2,2020 ME AND A PASSENGER WERE IN AN ACCIDENT WHERE WE FLIPPED UPSIDE DOWN IN THE MX 5 AND NO AIRBAGS DEPLOYED FOR THE DRIVER SIDE OR PASSENGER SIDE AND WE WERE HURT VERY BAD AND SHOULD NOT HAVE MADE IT ALFA INSURANCE IS HOLDING THE CAR FOR AN INVESTIGATION. THIS HAPPENED ON HWY. *TR

ON MAY 9, 2020, OUR MAZDA CX5 LOST THRUST, STALLED AND CAME TO A COMPLETE STOP WHILE DRIVING ON A HIGHWAY GOING 55 MPH ON A STRAIGHT 3 LANE ROAD. THIS OCCURRED DESPITE THE PCM PROGRAMMING WAS RE-CALIBRATED DUE TO A MANUFACTURER RECALL IN SEPTEMBER 2019 (NHTSA RECALL NO. 19V497000). THE CAR IS TOWED TO A MAZDA SERVICE CENTRE AND IS AWAITING DIAGNOSIS. *TR

THE IGNITION SWITCH DOES NOT WANT TO TURN OFF. THERE IS A FAULTY SENSOR THAT DOESN'T RELAY TO THE CAR THAT IT IS IN PARK. THE CAR HAS TO BE PUT BACK INTO GEAR MULTIPLE TIMES FOR IT TO TURN OFF. THIS HAS BEEN GOING ON FOR SOME TIME NOW. I HAVE LOOKED IT UP ONLINE AND COULDN'T BELIEVE HOW MANY MAZDA CX5 OWNERS HAVE THIS SAME ISSUE. IT NEEDS TO BE A RECALL. THE BATTERY WEARS DOWN WHEN IT IS NOT TURNED OFF ALL THE WAY AND PEOPLE ARE GETTING STRANDED. THANKS! *TR

WATER GETS INTO THE TRUNK AND FILLS UP THE SPARE TIRE WELL. CAUSING MOLD AND RUST INSIDE TRUNK. THROUGHOUT BARING INSIDE CLUTCH/TRANSMISSION COMPONENT EXPLODES DESTROYING THE CLUTCH AND TRANSMISSION. PARKING BREAK DOESN'T DISENGAGE CORRECTLY CAUSING BRAKES TO WEAR DOWN QUICKLY. WATER GETTING INTO REAR BREAK CALIPERS MAKING THEM DEFECTIVE. THIS HAS HAPPENED MAINLY IN CITY STREET DRIVING BUT NOTICEABLE ON THE HIGHWAY. *TR