MAZDA Complaints

WHILE DRIVING MY 2016 MAZDA CX-3 ON CALIFORNIA HIGHWAY 280 IT SUDDENLY STARTED LOSING POWER, I COULDN'T DRIVE THE CAR AND THERE WAS NO WARNING LIGHT OF ANYTHING. NOT KNOWING THE PROBLEM I DID NOT WANT TO DRIVE THE CAR ANY FURTHER, HAD TO TOW TO THE MAZDA DEALER. THEY HAVE IDENTIFIED THE PROBLEM AS TRANSMISSION HAD TO BE REPLACED. THERE WAS NO ENGINE CHECK LIGHT AND THERE WAS NO OTHER WARNING LIGHTS. AS THEY WORKING ON THE CAR THEY ALSO IDENTIFIED THE BRAKES WERE WORN OUT WELL BEYOND THE MINIMUM STANDARDS. ALSO THERE WAS NO BRAKE WARNING LIGHT TO ALERT ME FOR THE SUCH PROBLEM. IF THE CAR DIDN'T STALL BECAUSE OF TRANSMISSION PROBLEM I WOULD BE STILL DRIVING THE CAR AND ONE DAY I COULD HAVE HAD A MAJOR ACCIDENT BECAUSE OF NO BRAKE FUNCTION. THIS PROBLEM ALSO COST ME AN ADDITIONAL EXPENSE WHERE THE CALIPERS AND THE ROTORS HAD TO BE REPLACED. I AM REPORTING THIS PROBLEM SO THAT OTHER 2016 MAZDA CX-3 OWNERS CAN BE WARNED, OR THIS SHOULD BE RECALL DUE TO FAULTY WARNING LIGHTS FOR THE TRANSMISSION AND THE BRAKES.

THE HEADLIGHT BULBS BURN OUT MULTIPLE TIMES A YEAR AND ON TOP OF THAT, THE LENS HAVE FOGGED UP TO THE POINT THAT I WAS FORCED TO REPLACE THE HEADLAMPS. THE CAR WAS NOT DRIVABLE DURING DUSK, NIGHT AND DAWN HOURS. THE FOG SEEMS TO BE FROM THE INSIDE, SINCE NO AMOUNT OF EXTERIOR CLEANING WOULD HELP. THE REAR BREAK LIGHTS ARE ALSO FOGGED UP AND THE INSIDE RED PLASTIC IS ALSO MELTED. THESE ARE SOME MAJOR SAFETY ISSUES. I HAVE REPLACED THE HEADLAMPS, BUT IT SEEMS LIKE THE NEW ONES WILL HAVE THE SAME ISSUE IN THE YEARS TO COME.

I PURCHASED A USED 2011 MAZDA 3 IN MARCH 2019. I DIDN'T NOTICE IT AT THE TIME BUT THE AIR BAG LIGHT WAS FLASHING A CODE 16 ON THE DASH. I TOOK IT TO MY LOCAL DEALERSHIP AND HAD TO PAY $100 DIAGNOSTIC FEE. THEY TOLD ME IT WAS THE PASSENGER SEAT WEIGHT SENSOR AND THE TWO PARTS WOULD NEED TO BE REPLACED. THE COST WAS AROUND $800. I UNDERSTAND THAT COMPONENTS ON A CAR MAY GO BAD OVER TIME BUT SHOULD SOMETHING AS IMPORTANT AS AN AIR BAG SENSOR GO BAD IN LESS THAN 9 YEARS? AND IF IT DOES, SHOULD I HAVE TO PAY $800 FOR MY SAFETY WHEN IT SHOULD BE THE COMPANY THAT COVERS THAT. I'VE READ THAT THIS IS A COMMON PROBLEM AND THERE ARE NO RECALLS. IF I AM IN AN ACCIDENT AND I HAVE A PASSENGER IN THE FRONT SEAT, THEIR AIRBAG WILL NOT GO OFF AND THAT PERSON COULD BE SERIOUSLY HURT OR KILLED.

YEARS OF UNEXPECTED BATTERY DRAIN AND ROUGH STARTS WHICH CAUSED SEVERAL OTHER ISSUES. DIFFERENT MECHANIC ADVISED OF A FAULTY BODY CONTROL MODULE BCM.

TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING, SHINY, AND STICKY TO THE TOUCH. THE REFLECTION FROM THE SUNSHINE AND APPROACHING HEADLIGHTS FROM ONCOMING TRAFFIC AT NIGHT AFFECTED THE CONTACT'S VISION TO SAFELY OPERATE THE VEHICLE. HENNESSY MAZDA (7261 JONESBORO RD, BUILDING 2, MORROW, GA 30260, (844) 237-2079) STATED THAT THE EXTENDED WARRANTY WAS EXPIRED BY SIX MONTHS AND NOTHING COULD BE DONE TO ASSIST WITH THE REPAIR COSTS. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 125,000.

DEAR SIR OR MADAM, I LEASED A NEW MAZDA 3 ON 12/20/2019. AT THE TIME OF SIGNING ALL DOCUMENTS I WAS PROVIDED WITH A DOCUMENT TO SIGN THAT THE DEALERSHIP WERE NOT ALLOWED TO SELL ME A CAR WITH AN OPEN RECALL. AFTER REGISTERING WITH THE MAZDA APP I FOUND OUT THAT THERE IS AN OPEN RECALL. IS THIS LEGAL AND WHAT ARE MY RIGHTS? THIS SEEMS EXTREMELY DISHONEST. I WOULD APPRECIATE YOUR FEEDBACK AND ADVICE ON WHAT I CAN DO IN THIS SITUATION. THE VEHICLE MAY UNEXPECTEDLY STOP WHILE DRIVING DUE TO INADVERTENT ACTIVATION OF THE SMART BRAKING SYSTEM (SBS) AUTOMATIC EMERGENCY BRAKING SYSTEM. MANY THANKS

THE WATER PUMP FAILED ON THE VEHICLE AND COOLANT LEAKED INTO THE ENGINE OIL. THE VEHICLE ALL OF A SUDDEN STARTED SHAKING, THE ENGINE SHUT OFF AND THE VEHICLE LOST POWER. THE ENGINE IS NOW DAMAGED BEYOND REPAIR. THE VEHICLE HAS AN INTERNAL WATER PUMP AND THE OWNER'S MANUAL DOES NOT RECOMMEND ANY MAINTENANCE TO THE WATER PUMP. THIS VEHICLE HAD ALL OF THE RECOMMENDED MAINTENANCE COMPLETED AT AN AUTHORIZED MAZDA DEALER, THE VEHICLE WAS IN A PARKING LOT WHEN THE ENGINE UNEXPECTEDLY SHUT OFF. WHILE NO ONE WAS INJURED WHEN THE VEHICLE LOST ALL POWER AND THE ENGINE SHUT OFF, IT IS SOMETHING THAT SHOULD BE LOOKED INTO.

IN THE LAST 2 WEEKS, WHEN THE VEHICLE IS STARTED, THE AIRBAG LIGHT BY THE SPEEDOMETER FLASHES TWICE, STOPS, FLASHES TWICE, THEN STOPS. THIS CONTINUES FOR ABOUT 20-30 SECONDS AFTER THE CAR IS STARTED AND IS RUNNING/IDLING. ONCE THE 20-30 SECONDS HAVE PASSED, THE AIRBAG LIGHT THEN REMAINS PERMANENTLY LIT. IT REMAINS LIT WHILE DRIVING. THE CYCLE STARTS AGAIN ONCE THE CAR IS RESTARTED.

WITH LESS THAN 30,000 MILES THE MAZDA RED SOUL PAINT BEGAN CHIPPING. AN ISSUE MAZDA HAS KNOWN ABOUT AND REFUSES TO ADDRESS.

AT 15K MILES THE DRIVER'S SIDE REAR BRAKE CALIPER FAILED, CAUSING THE BRAKE TO DRAG AND OVERHEAT DURING A 400 MILE HOLIDAY ROADTRIP. BY THE TIME THE PROBLEM WAS DISCOVERED BY THE ELDERLY OWNERS, THE REAR PADS WERE WORN DOWN TO THE BACKING PLATES AND THE ROTORS WERE HEAVILY SCORED. THERE WERE NO WARNING LIGHTS ILLUMINATED OR OTHER INDICATION ALERTING THE DRIVER TO THE PROBLEM. THIS IS A KNOWN ISSUE WITH THE REAR CALIPERS AND ELECTRIC PARKING BRAKE (EPB) GIVEN THE TSBS THAT MAZDA HAS PUBLISHED ON THE MATTER AS WELL AS THE NUMBER OF COMPLAINTS ONLINE AND WITH THE NHTSA. MAZDA REPLACED THE FAILED DRIVER'S SIDE CALIPER UNDER WARRANTY BUT DECLINED TO COVER THE DAMAGED PADS AND ROTOR CAUSED BY THEIR DEFECTIVE ASSEMBLY EVEN AFTER ESCALTING THE ISSUE TO CORPORATE. THIS SHOULD BE A SAFETY RECALL BUT MAZDA WOULD RATHER JEOPARDIZE THE SAFETY OF THEIR CUSTOMER (BY NOT PROACTIVELY REPLACING THE PASSENGER SIDE CALIPER) AND CHARGE THEM $500 FOR A BRAKE JOB TO CORRECT COLLATERAL DAMAGE CAUSED BY THEIR DEFECTIVE PARTS. WE HAVE BEEN LONG-TIME LOYAL CUSTOMERS OF MAZDA BUT THEY HAVE ACTED UNETHICALLY IN THIS INSTANCE AND DID NOT FULFILL THEIR WARRANTY CLAIM IN GOOD FAITH.