MAZDA Complaints

WITHIN A WEEK AFTER PURCHASING MY 2010 MAZDA 3 S SPORT SEDAN IN OCTOBER, 2018 FROM A USED CAR DEALER IN MIDVALE, UT, THE CHECK ENGINE LIGHT CAME ON. USING A CODE READER, I CONSISTENTLY GET A CODE OF P0421, WHICH INDICATES THAT THE CATALYST EFFICIENCY IS BELOW THRESHOLD. I HAVE HAD 3 AUTO REPAIR SHOPS LOOK AT MY CAR, AND THEY ALL SAY THAT THE CATALYTIC CONVERTER IS NOT OPERATING PROPERLY AND NEEDS TO BE REPLACED. DESPITE THE FACT THAT MAZDA WARRANTS CALIFORNIA EMISSIONS/PZEV VEHICLES (WHICH MINE IS) FOR A PERIOD OF 15 YEARS OR 150,000 MILES ON ALL EMISSIONS RELATED COMPONENTS, THEY WILL NOT REPAIR MY CAR UNDER WARRANTY BECAUSE I CURRENTLY DO NOT LIVE IN A STATE THAT USES CA EMISSIONS STANDARDS WHEN TESTING VEHICLE EMISSIONS. I FEEL THAT SINCE MY CAR IS NOT PERFORMING AS IT WAS DESIGNED AND MAY BE RELEASING MY POLLUTANTS INTO THE ATMOSPHERE THAT IT SHOULD BE REPAIRED BY THE MANUFACTURER AT NO CHARGE TO ME, REGARDLESS OF WHERE I CURRENTLY LIVE. IN ADDITION, WHEN I START THE CAR ON A COLD ENGINE, I CAN SMELL EXHAUST FUMES INSIDE THE CABIN, WHICH LEADS ME TO BELIEVE THAT THERE MAY BE A LEAK AT THE EXHAUST MANIFOLD GASKET WHICH COULD BE DANGEROUS TO ANYONE DRIVING THE CAR IF THEY INHALE THE EXHAUST GASES THAT MAY ENTER THE PASSENGER AREA THROUGH THE VENTILATION SYSTEM. THE CHECK ENGINE LIGHT CONTINUES TO GO ON DAILY (UNLESS I RESET IT, AND THEN IT GOES BACK ON AGAIN LATER AFTER DRIVING) AND MY CAR WILL NOT PASS ITS NEXT EMISSIONS INSPECTION WITHOUT THIS ISSUE BEING FIXED.

- VEHICLE IS SUBJECT TO TAKATA AIRBAG RECALL. LOCATED IN ZONE A - RECEIVED MULTIPLE NOTICES IN MAIL SINCE 2016. - MAZDA WEBSITE DOES NOT ACKNOWLEDGE A RECALL EXISTS WHEN TRYING TO SCHEDULE AN APPOINTMENT - THEY ACKNOWLEDGE IT WHEN PHONED IN - RECALL ALWAYS QUOTED TO TAKE A DAY, WITH NO ALTERNATE TRANSPORT AVAILABLE. DESPITE MAILER SAYING FREE ALTERNATIVE TRANSPORT AVAILABLE. I'VE TRIED MULTIPLE TIMES. - I NEED A VEHICLE - ALWAYS. RIGHT NOW MY CHOICE IS TO CONTINUE DRIVING MY CAR (AT RISK OF 'SERIOUS INJURY OR DEATH') OR LOSE MY LIVELIHOOD.

THERE WAS CHATTERING NOISE FROM THE REAR WHILE DRIVING THE VEHICEL DEALERSHIP DIAGNOSED IT AS A REAR DIFFERENTIAL ISSUE. NAPLETON MAZDA DEALERSHIP IN ARLINGTON HEIGHTS IL.TOLD ME REAR DIFFERENTIAL WAS BROKEN WITH OUT ANY FURTHER DETAILS. I TOLD ME THIS ISSUE CANNOT BE FIXED NEEDS A NEW REAR DIFFERENTIAL. SO THEY CHANGED THE WHOLE DIFFERENTIAL. ONLY THE WORK PERFORMED RECEIPT WAS GIVEN.

THE PASSENGER SIDE OF MY MAZDA 6 2012 IS LITERALLY MELTING. THE DASHBOARD IS ALL STICKY AND HAS A GLARE THAT AFFECTS MY ABILITY TO SEE OUT THE WINDOW. THE PASSENGER DASHBOARD IS CRACKING AND HAS PIECES THAT ARE FALLING OFF. IT IS A HAZARD BECAUSE IT CAUSES A GLARE THAT LIMITS MY ABILITY TO SEE.

I WAS SOLD A VEHICLE WITH "NEW" TIRES. I'VE ONLY HAD THE VEHICLE ABOUT 6 MONTHS AND FOUND OUT THE TIRES WERE MADE IN 2011 AND STARTING TO DETERIORATE SO I HAD TO BUY ACTUAL NEW TIRES. I DID NOT HAVE AN ACCIDENT BUT FEEL THERE COULD HAVE BEEN A TIRE BLOWOUT. LUCKILY I HAD RUN OVER A BOLT AND WAS TRYING TO GET A TIRE REPAIR WHEN THE TIRE PLACE TOLD ME ABOUT THE BAD CONDITION OF ALL FOUR TIRES. THE DEALERSHIP FIRST DID NOT BELIEVE ME BUT WHEN I SHOWED THEM A PICTURE THEY SAID THEY CAN SELL TIRES UP TO 8 YEARS OLD AS NEW IF THEY WERE NOT PREVIOUSLY ON A VEHICLE. I DON'T KNOW IF THAT IS TRUE BUT IF THE TIRES WERE STARTING TO DRY ROT IT SEEMS LIKE A BAD IDEA AND CERTAINLY UNETHICAL IF NOT ILLEGAL.

THERE ARE NOISES COMING FROM THE FRONT TIRES, WHEN DRIVING. NO ONE COULD PINPOINT THE PROBLEM. BRAKE BOOSTER WENT OUT A COUPLE MONTHS LATER.

AUTOMATIC BREAK SYSTEM MALFUNCTIONS OFTEN AND DOES A HARD BREAK. ALSO THE PERIMETER SENSOR GETS DISABLED NUMEROUS TIME OUT OF BLUE WHILE DRIVING AND STOP FUNCTIONING UNTIL THE CAR RESTARTS. THE BREAK HAPPENS WITHOUT ANY PRIOR INDICATION OR SAME SITUATION. IT JUST HAPPENS ON THE REGULAR ROAD AS WELL AS HIGHWAY. BUT THE HIGHWAY JUST SCARES ME. BUT THERE IS NO WAY I CAN TELL MAZDA WITH A PROOF.

MY 2013 MAZDA 6 HAVE SOME BRAKE RELATED ISSUES, I WAS ABLE TO HEAR THE VACCUM OR AIR LEAKAGE NOISE WHILE APPLYING BRAKES. CAR TAKES LONGER DISTANCE TO STOP OR AT TIMES IT KEEPS ROLLING AT THE TIME OF HARD BRAKING. TOOK IT TO LOCAL MAZDA DEALERSHIP AND FOUND OUT ITS THE BRAKE BOOSTER LEAKING AND NEEDS TO BE REPLACED WHICH ESTIMATES AROUND $600. I WAS TRYING TO FIND ANSWERS ONLINE AND LOOKS LIKE MAZDA HAD THE SAME ISSUES WITH OTHER MODELS TOO FROM 2011 MODELS. I NEED TO KNOW IF THIS IS A SAFETY CONCERN AND MAZDA SHOULD BE EXTENDING THEIR SAFETY WARRANTY OFR THESE KNOWN ISSUES OR DEFECTIVE PARTS.

TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY SAW NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STILL HAD AN EXTENDED WARRANTY, BUT WOULD NOT COVER THE FAILURE. AN UNKNOWN DEALER ALSO STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS. THE DEALER GAVE THE CONTACT A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

TL* THE CONTACT'S DAUGHTER OWNS A 2009 MAZDA 6. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, THE TECHNICIAN AT WHALING CITY FORD LINCOLN MAZDA (475 BROAD ST, NEW LONDON, CT 06320, (860) 333-1841) NOTICED THAT THE REAR SUBFRAME HAD SEVERE CORROSION AND NEEDED TO BE REPLACED. THE DEALER DEEMED THE VEHICLE UNSAFE TO DRIVE. THE FRONT END SUBFRAME WAS REPLACED; HOWEVER, THE REAR SUBFRAME WAS NOT. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V631000 (SUSPENSION, STRUCTURE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. *LN *JB