MAZDA Complaints

UPON TURNING ON MY CAR (FLAT SURFACE, MIDDLE OF THE DAY, ALREADY DRIVEN THAT MORNING), I RECEIVED AN AT FAILURE NOTICE, MASTER WARNING LIGHT, SCBS FAILURE NOTICE, AND A CHECK ENGINE LIGHT. THE CAR HAD BEEN SEEN 5 DAYS PRIOR FOR A ROUTINE OIL CHANGE AND INSPECTION. ALL MARKS WERE NOTED AS "GREEN." THE ENGINE SOUNDED FINE, THE SHIFTING OF THE TRANSMISSION SMOOTH, AND NO ISSUES WERE SEEN/FELT/HEARD/NOTICED AS OF YET. THE DEALER REFUSED TO RUN A DIAGNOSTICS TEST AS IT IS A SATURDAY.

TL* THE CONTACT OWNS A 2004 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MAZDA ISSUED A WARRANTY EXTENSION ON THE A/C COMPRESSOR BECAUSE OF A KNOWN PROBLEM. MY COMPRESSOR BROKE AFTER THIS EXTENSION. IT CREATED A SAFETY CONCERN AS THE CLUTCH BROKE OFF OF THE COMPRESSOR CAUSE SPARKS TO FLY FROM THE LOOSE RUBBING METAL. SPARKS WERE NOT CAUSED FROM ELECTRIC ARC. WHEN THE CLUTCH ORIGINALLY SEIZED THE ENGINE / COMPRESSOR BEGAN TO SMOKE. I TURNED OFF THE AC AND DROVE HOME. UPON DRIVING THE CAR TO TO THE REPAIR SHOP WITH THE AC OFF, THE CLUTCH SEPARATED AND BEGAN SPARKING. THIS CLUTCH COULD HAVE SEPARATED AND SHOT LIKE A PROJECTILE. AC COMPRESSOR BROKE WHILE ON HIGHWAY. I HAVE THE OLD PART SHOULD YOU LIKE TO SEE IT.

[I BOUGHT MY CAR USED, AND IT CAME WITH THE TPMS LIGHT ON. I WAS TOLD IT WAS BECAUSE THE PASSENGER REAR SENSOR WASN'T TRANSMITTING. I CHECK MY TIRE PRESSURE OFTEN, AND IGNORE THE TPMS LIGHT BECAUSE THOSE SENSORS ARE EXPENSIVE! MORE ON THIS LATER.] AS I WAS ACCELERATING FROM A STOP LIGHT A FEW WEEKS AGO, I REALIZED I WAS GETTING A FLAT TIRE ON THE DRIVER FRONT. I PULLED OVER AND, AS I WAS TAKING THE LUG NUTS OFF, NOTICED THE VALVE STEM HAD DISAPPEARED. AFTER I GOT TO THE TIRE SHOP AND THEY WERE INSPECTING THE TIRE, THE TECH INFORMED ME THE FLAT WAS BECAUSE THE ENTIRE VALVE HAD FALLEN OUT OF THE TIRE! THEY ALSO INFORMED ME THE PASSENGER REAR TIRE DID NOT HAVE A FAULTY SENSOR; THE VALVE HAD BEEN REPLACED (BY THE PREVIOUS OWNER) WITH A NON-SENSOR VALVE. I FOUND IT STRANGE THAT NOW TWO TIRE VALVES HAD BEEN REPLACED ON MY CAR. WHEN I RESEARCHED THIS ONLINE, I DISCOVERED MY MODEL YEAR HAS SEVERAL COMPLAINTS OF THE VALVES BREAKING OR FALLING OUT! AND NOW MY DRIVER REAR TIRE IS LOSING AIR, SO I SUSPECT THAT VALVE NEEDS REPLACED, AS WELL. I CONTACTED MAZDA AND WAS SURPRISED TO FIND THEIR EMAIL RESPONSE INCLUDED NO MENTION AT ALL OF THE TIRE VALVES - THE ENTIRE POINT OF MY CONTACTING THEM. I FOUND OTHER OWNERS ONLINE STATING MAZDA IS AWARE OF THIS PROBLEM, BUT REFUSES TO ISSUE A RECALL. AT THIS POINT, I HAVE ONE REPLACED VALVE WITHOUT A SENSOR (COURTESY OF THE PREVIOUS OWNER), THE $80 VALVE I JUST REPLACED (WITH A SENSOR), ONE VALVE I SUSPECT IS LEAKING AND NEEDS REPLACEDN, AND ONE VALVE THAT MAY FAIL AT ANY TIME LIKE THE ONE A FEW WEEKS AGO. MAZDA NEEDS TO ADDRESS THIS AND RECTIFY IT. THEY'RE LUCKY THAT VALVE FAILED BEFORE MY ROAD TRIP ON THE 9TH, WHEN I WOULD HAVE BEEN GOING 70 MPH ON THE HIGHWAY! AND I DON'T APPRECIATE HAVING TO SPEND $320 TO CORRECT MAZDA'S MISTAKES.

TL* THE CONTACT OWNS A 1993 MAZDA MX3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V674000 (ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V382000 (AIR BAGS) AND 15V869000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD WHILE ATTEMPTING TO MAKE A LEFT TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2003 MAZDA TRIBUTE BOTH AIRBAGS WENT OUT.*BF THE CONSUMER STATED ONLY THE PASSENGER AIR BAG WAS REPLACED. *JB

PART 2 -(CONT.) RE: COMPLAINT FILED ON 8/21/15 (ARFC/NHTSA ID NO: 10750380) (DENISE FROM ARFC REF NO: 902722). LETTERS FROM MY VEHICLE MANUFACTURER PROVIDING NECESSARY REPAIR INFORMATION ETC. I AM ADDING THESE COMPLAINTS TO MY EXISTING COMPLAINT, AS DURING MY INITIAL DIAGNOSTIC REPORT, DATED 8/24/15, I FAXED AND MAILED TO YOU, IT STATES HOW MY VEHICLE'S AIR BAG CRASH SENSOR IS NOT WORKING AND IS IN THE WRONG POSITION, WHICH I HAD TO DECLINE TO HAVE FIXED, AS I AM FINANCIALLY UNAVAILABLE TO PAY FOR THE REPAIR COST. I FEEL THIS ISSUE SHOULD ALSO BE ADDRESSED AND COVERED AS SOON AS POSSIBLE DUE TO THE ALARMING ABOVE-MENTIONED E-MAILS I HAD RECEIVED AND BELIEVE THAT THOSE ISSUES ARE CLEARLY RELATED. AND 3. (PART 1) RE: UNKNOWN/OR OTHER: AS A RESULT OF HAVING MY POWER STEERING ISSUE REPAIRED (INITIAL COMPLAINT), I WAS TOLD AFTER THE REPAIR BY A MR. CARLETON AT LIBERTY MAZDA, WAKEFIELD, MA, THAT WHEN MY RIGHT DIRECTIONAL SIGNAL IS TURNED ON, IT NOW CONTINUOUSLY CLICKS EXTREMELY FAST (CODE B2899 RT DIRECTIONAL - EST FOR DIRECTIONAL WIRING TO JUST START TO LOCATE THE ISSUE IS LISTED ON THE SUBMITTED DIAGNOSTIC REPORT IS $220.00) BUT THAT IT SHOULDN'T EFFECT ME GETTING A NEW CAR INSPECTION STICKER OR ANYTHING, SO I HAD TO DECLINE FIXING DUE TO COST. (THIS ISSUE IS ALSO INCLUDED IN THE ORIGINAL DIAGNOSTIC REPORT AS WELL, THAT I HAVE FAXED AND MAILED TO YOU.) I AM ALSO UNABLE TO AFFORD TO HAVE THIS ISSUE FIXED AS WELL, AND FOR THE FACT THAT THIS PROBLEM DID NOT EXIST AT ALL BEFORE I ORIGINALLY BROUGHT MY VEHICLE IN TO HAVE THE POWER STEERING FIXED AND THIS ISSUE APPEARED AFTER THAT, THIS SHOULD BE COVERED IN FULL AND FIXED BY MANUFACTURER; 3. (PART 2.) CONTINUOUS ISSUE BEGINNING ROUGHLY 3-4 WEEKS OF PURCHASE (BOUGHT BRAND NEW, NOT USED): CLOCK IN VEHICLE IS SET TO THE PROPER TIME, BUT WILL ONLY LAST A MONTH MAYBE AT VERY MOST BEFORE IT CHANGES AUTO AND DISPLAYS A RANDOM TIME.

PART 1 - 1. RE: COMPLAINT FILED ON 8/21/15 (ARFC/NHTSA ID NO: 10750380) (DENISE FROM ARFC REF NO: 902722). AS PER INSTRUCTION, I BROUGHT MY CAR TO AN OFFICIAL, AUTHORIZED REPAIR MAZDA DEALER ON 8/24/15 (LIBERTY MAZDA, WAKEFIELD, MA) FOR A DIAGNOSTIC REPORT TO BE DONE, WHICH WAS COMPLETED. AFTER THE DIAGNOSTIC REPORT WAS COMPLETED, I KEPT MY VEHICLE THERE FOR REPAIR OF THE POWER STEERING COMPLETELY NOT WORKING. I FAXED AND MAILED TO THE NHTSA, THE DIAGNOSTIC REPORT, THE TOTAL INVOICE OF REPAIR, PROOF OF PAYMENT IN FULL, AS WELL AS 3-4 MORE DOCUMENTS PROVIDED BY LIBERTY MAZDA, AND I HAVE NOT YET RECEIVED ANY UPDATE AS OF YET. I WAS TOLD THAT DUE TO MY LOW MILEAGE, MANY OTHER COMPLAINTS BY 2006 MAZDA 3 OWNERS FOR THE SAME ISSUE HAVE BEEN FILED, AS WELL AS THE FACT THAT THIS CLEARLY IS A "SAFETY-RELATED DEFECT IN THE VEHICLE OR EQUIPMENT" (DIRECT QUOTE FROM ODI.NHTSA.DOT.GOV UNDER "WHEN IS A RECALL NECESSARY?, PAGE 6 OUT OF 20) WAS TOLD THAT REIMBURSEMENT FOR THIS COSTLY REPAIR WOULD BE ISSUED BY RECALL OR BY WARRANTY DUE TO MY LOW MILEAGE. ALSO QUOTING FROM ODI.NHTSA.DOT.GOV UNDER "EXAMPLES OF DEFECTS CONSIDERED SAFETY-RELATED", (PAGE 7 OUT OF 20), WHICH STATES "STEERING COMPONENTS THAT BREAK SUDDENLY CAUSING PARTIAL OR COMPLETE LOSS OF VEHICLE CONTROL.", I ABSOLUTELY FEEL THAT THIS REIMBURSEMENT ISSUE BE ADDRESSED TO ME AS SOON AS POSSIBLE. 2. RE: AIR BAGS: I RECEIVED AN EMAIL FROM U.S. DOT NHTSA, DATED FRIDAY, 1/08/16 STATING MY CAR MAKE/MODEL/YEAR MAY BE INVOLVED IN A SAFETY RECALL BASED ON NHTSA CAMPAIGN ID NO: 15V869; SUBJECT: PASSENGER AIR BAG INFLATORS MAY RUPTURE. I THEN RECEIVED ANOTHER EMAIL ON 2/6/16 STATING MY CAR MAKE/MODEL/YEAR MAY BE INVOLVED IN ANOTHER SAFETY RECALL: MANUFACTURER: MAZDA NORTH AMERICAN OPERATIONS; MAKE / MODEL YEARS : MAZDA / 2004-2006, SUBJECT: DRIVER SIDE AIR BAG FRONTAL INFLATOR MAY RUPTURE.. AND I HAVE YET TO RECEIVE ANY SEPARATE