MAZDA Complaints

TAKATA RECALL I BELIEVE- RECEIVED FEB 2015 DRIVER BAG INFLATOR REPLACEMENT-SAFETY RECALL-NO PARTS AVAILABLE RECEIVED JULY 2015 DRIVER AIR BAG INFLATOR INTERIM REPAIR-NO PARTS AVAILABLE 5+ MONTHS IS EXCESSIVE TIME TO WAIT FOR PARTS

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 MAZDA RX-8. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE REAR BRAKE PADS ON MY MAZDA CX 5 GRAND TOURING MODEL IS WORN OUT TO (0.2 PER DEALER) AT APPROX 34200 MILES. NOTICED THIS PROBLEM A FEW WEEKS BACK WHEN THE CAR STARTED MAKING A GRINDING NOISE FROM THE REAR. THIS IS VERY UNUSUAL IN MY EXPERIENCE THAT A CAR WHICH IS ABOUT 2 YEARS AND 6 MONTHS OLD NEEDS NEW BRAKE PADS AND ROTORS REPLACED. ON MY OTHER CARS WHICH ARE NISSAN THE BRAKE PADS LASTED FOR ABOUT 5 YEARS (APPROX. 60,000 MILES). I WANT TO RAISE THIS AS A COMPLAINT. MY CAR IS STILL UNDER WARRANTY. I WANT MAZDA TO LOOK INTO THIS AND ADVISE ON A FIX. I SEE SO MANY WEBSITES WHERE CX OWNERS ARE FACING THE SAME ISSUE, QUOTING ONE HERE FOR AN EXAMPLE HTTP://WWW.CARCOMPLAINTS.COM/MAZDA/CX-5/2013/BRAKES/SERVICE_BRAKES.SHTML.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 MAZDA RX-8. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V345000 (AIR BAGS) AND 15V382000 (AIR BAGS), HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2000 MAZDA 626. WHEN THE VEHICLE WAS PARKED, THERE WAS A FUEL ODOR THAT EMITTED IN AND AROUND THE VEHICLE. THE CONTACT MENTIONED THAT THE WINDOWS WERE OPENED WHEN DRIVING IN ORDER TO AVOID THE STRONG FUEL ODOR. THE VEHICLE WAS TAKEN TO SEVERAL DEALERS WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

THIS IS THE SECOND TIME THE WINDSHIELD ON MY MAZDA CX5 CRACKED WITH ONE YEAR (THE PRIOR INCIDENT OCCURRED IN MARCH 2015)...THIS TIME ALL I HEAR IS A CRACK SOUND AND I SEE AN ATLEAST 12 INCH CRACK ON THE WINDSHIELD WHILE DRIVING. I'M REALLY AFRAID THIS CRACK WILL BREAK THE WINDSHIELD WHILE I'M DRIVING ABOUT AND WILL INJURE MY FAMILY (WITH BABY IN CAR). REPLACEMENT FOR WINDSHIELD IS VERY COSTLY DUE TO RAIN AND CITY SAFETY MONITORING SENSORS ON THE WINDSHIELD....IT'S RIDICULOUS THAT THIS IS HAPPENING AGAIN :(

I HAVE A 2016 MAZDA CX-5 GRAND TOURING AUTOMATIC TRANSMISSION. I BOUGHT IT 9/28/15. YESTERDAY (12/9/15) WITH ONLY 4500 MILES ON IT, I STARTED HAVING PROBLEMS WITH THE TRANSMISSION. REVERSE WAS OK, BUT IT WAS HAVING DIFFICULTY ENGAGING IN DRIVE. IT FELT LIKE IT WAS IN NEUTRAL AND WOULDN'T MOVE. THIS WOULD HAPPEN NOT ONLY WHEN I WAS STARTING OUT BUT WHILE I WAS DRIVING. IT WOULD SLIP OUT OF GEAR. EVEN WHEN I WAS DRIVING DOWN THE HIGHWAY IN CRUISE CONTROL, THE VEHICLE WOULD ATTEMPT TO ACCELERATE BUT THE ENGINE WOULD JUST WIND UP AND IT WOULDN'T KICK IN. ONE POINT I WAS IN A PARKING LOT TRYING TO MAKE A LEFT-HAND TURN ONTO A ROAD AND WHEN THERE WAS A BREAK IN THE TRAFFIC I ATTEMPTED TO PULL OUT. THE CAR GOT PARTWAY ONTO THE ROAD AND WENT INTO NEUTRAL MAKING IT IMPOSSIBLE FOR ME TO CONTINUE ACROSS INTO THE OTHER LANE. I WAS ALMOST HIT BY THE ONCOMING TRAFFIC BECAUSE I WAS UNABLE TO MOVE OUT OF THE WAY. FROM THERE I DROVE STRAIGHT TO THE DEALER WHERE I HAD GOTTEN THE VEHICLE. TWO MEN FROM THE SERVICE GARAGE TOOK THE CAR FOR A DRIVE AND SAID THEY WERE ABLE TO DUPLICATE THE PROBLEM EVERY TIME. THEY CALLED THE MAZDA HOTLINE AND WERE TOLD IT NEEDED A NEW TRANSMISSION. THEY GAVE ME A LOANER VEHICLE AND ARE WAITING FOR THE TRANSMISSION TO BE SENT TO THEM SO IT CAN BE REPLACED.

TAKATA RECALL - 6 MONTHS LATER AND THERE IS NO RESOLUTION AND NO PARTS AVAILABILITY. DEALER JIM CLICK MAZDA DENIES THAT THERE ARE ANY NEW AIR BAGS IN STOCK TO USE IN THE MEANTIME.

WHILE TAKING A RIGHT HAND TURN IN THE PARKING LOT OF LOGAN AIRPORT, AND TRAVELLING ABOUT 5-10 MPH, MY CAR MADE A LOUD NOISE AND CAME TO A SUDDEN AND ABRUPT HALT. I STEPPED OUT OF THE CAR AND DISCOVERED THAT THE DRIVER'S SIDE FRONT TIRE HAD DISCONNECTED FROM THE STEERING ARM. THE CAR WAS IMMOBILIZED, AND I WAS NOT ABLE TO MOVE IT OUT OF THE WAY OF OTHER TRAFFIC IN THE AIRPORT PARKING LOT, CAUSING CHAOS IN THE PARKING LOT AND CAUSING THEM TO TEMPORARILY SHUT DOWN AN ENTIRE FLOOR OF THE PARKING LOT WHILE THEY STRUGGLED TO TOW THE CAR OUT OF THE WAY. THE CAR WAS SUBSEQUENTLY TOWED TO A MAZDA DEALERSHIP AND THE TIRE ARMS AND BALL JOINTS WERE REPAIRED PURSUANT TO A RECALL (8515G). THE FRONT TIRES WERE ALSO UNEVENLY WORN AND REPLACED, VERY LIKELY FROM THE BALL JOINT / STEERING ARM ISSUE, AND COST $481.55. MAZDA WOULD NOT REIMBURSE FOR THE TIRES BECAUSE I COULD NOT LOCATE RECEIPTS TO PROVE I HAD ROTATED THE TIRES AT THE APPROPRIATE INTERVALS, SPECIFICALLY STATING "OUR DEALER WAS UNABLE TO CONFIRM IF THE WEARING OF THE TIRES WERE DUE TO THE RECALL ITEM AS THERE WAS NO SUPPORTING DOCUMENTATION INDICATING THE PROPER MAINTENANCE ON THE TIRES". I DO NOT BELIEVE MOST PEOPLE KEEP RECORDS OF EVERY OIL CHANGE / TIRE ROTATION THEY HAVE DONE, BUT THE WEAR WAS VERY CONSISTENT WITH WHAT WOULD BE EXPECTED FOR BALL JOINT ISSUES. FURTHERMORE THE CAR HAD BEEN INSPECTED BY THE STATE OF MASSACHUSETTS IN THE MONTH OF SEPTEMBER, AND NO UNEVEN WEAR WAS FOUND AT THAT TIME, GIVING FURTHER INDICATION THAT THE UNEVEN WEAR WAS LINKED TO THE BALL JOINT / TIRE ROD ISSUE. FORTUNATELY THIS DID NOT OCCUR ONE DAY EARLIER WHILE TOWING A BOAT ON THE HIGHWAY WITH MY DISABLED SON, THIS COULD HAVE EASILY BEEN A MULTI FATALITY ACCIDENT. I HAVE LITERALLY HAD NIGHTMARES OVER THIS POSSIBILITY. THIS IS AN EXTREMELY DANGEROUS SITUATION.

2 ISSUES SO FAR WITH THIS CAR: 1ST - REAR BRAKES SEIZED UP AFTER 30K CAUSING A TRAIL OF SMOKE TO FOLLOW MY CAR WHILE ON THE HIGHWAY, FOLLOWED BY AN EMERGENCY STOP ON THE SIDE OF THE ROAD. THE HUB, ROTOR, BRAKE CALIPER, AND TIRES BECAME SO HOT THAT THE TIRE PRESSURE SENSOR WENT OFF AND UPON INSPECTION, THE TIRE PRESSURE HAD INCREASED FROM 35PSI TO OVER 50PSI (TIRE PRESSURE GAUGE DID NOT GO HIGHER THEN 50) DUE TO HEAT. WAS TOLD THAT DUE TO SALT AND SAND (LIVE IN COLD CLIMATE) CORROSION CAUSED THE ISSUE. REAR BRAKES AND ROTORS REPLACED @ $208.95. CURRENTLY FIGHTING MAZDA FOR A REFUND AS THIS IS CLEARLY COVERED UNDER THE 3 YEAR 36K MILE WARRANTY PER TSB: 04005/15 - SEE WARRANTY SECTION ON 3RD AND 4TH PAGE. I HAD FAMILY IN THE CAR WHEN THIS HAPPENED AND AM WORRIED ABOUT THE LONG TERM SAFETY OF THIS CAR AND IT'S BRAKING SYSTEMS. A REAR TIRE BLOW OUT CAUSED BY THIS ISSUE COULD HAVE CAUSED A FATAL CRASH AT HIGHWAY SPEEDS. 2ND - I HAVE REPLACED THE WINDSHIELD ON THIS CAR 5 TIMES NOW IN UNDER 30K MILES. I HAVE BEEN TOLD REPEATEDLY THAT THIS IS DUE TO ROCK CHIPS, BUT TWICE THE CRACK APPEARED OUT OF NO WHERE WHILE THE CAR WAS PARKED IN A TEMP CONTROLLED GARAGE OVERNIGHT. I HAVE NEVER HAD THIS ISSUE WITH ANY OTHER CAR I HAVE EVER OWNED. THE WINDSHIELDS ARE ALWAYS ON A MONTH LONG BACK ORDER AND DRIVING WITH A CRACKED WINDSHIELD IS AGAINST THE LAW, SO EVERY TIME THIS HAPPENS I AM OUT OF A CAR FOR A MONTH AND HAVE TO FORK OVER MONEY FOR A LOANER SO I MAY GET TO WORK. (MAZDA AND INSURANCE COMPANY REFUSE TO OFFER OR PAY FOR MY LOADER CAR, OR I AM TOLD THERE IS NOT ONE CURRENTLY AVAILABLE AND I AM SOL)