MAZDA Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA MAZDA6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V345000 (AIR BAGS) AND 15V382000 (AIR BAGS) HOWEVER, THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AS THE WARNING INDICATORS FLASHED AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,727. UPDATED 06/15/16*LJ THE CONSUMER STATED SHE ACCELERATED FROM A STOP LIGHT, AS SHE TURNED THE CORNER. SHE THEN REALIZED, SHE COULD NOT BRAKE, OR STEER THE VEHICLE. SHE HIT THE EMERGENCY BRAKE AND TURNED THE VEHICLE OFF. THE DEALER BELIEVED IT WAS A VACUUM PROBLEM AS SHE BRAKED SLIGHTLY WHEN SHE TURNED THE CORNED. UPDATED 06/16/16.*JB

TL* THE CONTACT OWNS A 2003 MAZDA MAZDA6. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V382000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE CAR WAS SITTING IN THE DRIVEWAY AND AN EIGHT INCH CRACKED DEVELOPED. THERE WERE NOT ANY CHIPS IN THE WINDSHIELD AND IT LOOKED LIKE IT WAS A STRESS CRACK. WAS NOT VERY HAPPY. WHEN INVESTIGATING I LEARNED THAT THERE ARE A LOT OF OTHER PEOPLE WITH THE SAME PROBLEM. IT SEEMS LIKE MAZDA SHOULD ADDRESS THIS PROBLEM TO KEEPS BUYERS COMING BACK.

FOR MANY YEARS AND I'VE RUN INTO A SERIOUS ISSUE WITH MY CURRENT 2010 MAZDA 6. OVER THE LAST FIVE YEARS I'VE HAD TO REPLACE THE MASTER CYLINDER MULTIPLE TIMES, WHICH I'M TO UNDERSTAND FROM THE MECHANICS IS "EXTREMELY UNLUCKY", HOWEVER I FEEL THERE IS ANOTHER UNDERLYING ISSUES. ATTACHED IS THE BRIEF TIMELINE OF THE INCIDENTS BASED ON THE PAPERWORK. REGARDLESS OF WHETHER THE CAR IS IN MOTION OR POWERED DOWN THE CAR HAS 'MUSHY BRAKES' WITH THE BRAKE PEDAL "COLLAPSING" TO THE FLOOR WITH LITTLE APPLIED PRESSURE. AS YOU CAN SEE I HAVE HAD THREE PREVIOUS ATTEMPTS TO HAVE THE PROBLEM ADDRESSED, WHICH WERE UNSUCCESSFUL. THE ROOT CAUSE OF THE ISSUE WAS NOT EVEN CONSIDERED UNTIL A MECHANIC FRIEND OF MINE SUGGESTED THEY LOOK AT THE MASTER CYLINDER AS THE ROOT CAUSE, WHICH WAS LOOKED AT ON INSPECTION #3 THROUGH CHECKING OF CODES AND NOT FINALLY ADDRESSED UNTIL INSPECTION #4. I BELIEVE THAT THERE IS A FUNDAMENTAL PARTS PROBLEM THAT IS NOT BEING ADDRESSED BY MAZDA, WHICH COULD HAVE THE POTENTIAL FOR SERIOUS LIABILITY CONCERNS FOR THE COMPANY SHOULD THERE BE ANY FURTHER DEFECTIVE PARTS MANUFACTURED AND INSTALLED. I AM COMFORTABLE SAYING THAT AS I HAVE NOT HEARD ONE COMMENT OR STATEMENT FROM GALLO MAZDA ABOUT CONTACTING THE MANUFACTURER OR MAZDA CORPORATE ABOUT ADDRESSING THIS ISSUE. AS OF THIS DATE, THE CAR IS STILL HAVING THE "MUSHY BRAKE" FEEL, WITH THE BRAKE PEDAL "COLLAPSING" TO THE FLOOR WITH LITTLE PRESSURE AND I BELIEVE THE RECENTLY REPLACED MASTER CYLINDER HAS BEGUN TO FAIL. THE CAR WILL BE RETURNED TO THE DEALERSHIP FOR REPAIR. I CONSIDER IT UNFAIR AND UNETHICAL TO PAY FOR SAFETY/MANUFACTURING ISSUES THAT MAZDA SHOULD ADDRESS, NOT ME AS THE CUSTOMER.

TL* THE CONTACT OWNS A 2007 MAZDA 5. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED FOR THREE SECONDS. THE POWER STEERING WARNING INDICATOR TURNED OFF AND THE STEERING RESUMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. UPDATED 03/10/16*LJ UPDATED 05/11/18*JB *TR

ON 12/14/2015, I WAS DRIVING ABOUT 60-65 MPH ON A MARYLAND HIGHWAY AT AROUND 10AM. I WAS IN THE NEXT LANE BESIDE THE FAST LANE. THE 2011 MAZDA CX7 STARTED TO DECELERATE. I LOOKED DOWN AT THE GAGES TO MAKE SURE I DIDN'T INADVERTENTLY GO INTO NEUTRAL. I WAS STILL IN DRIVE. I HIT THE BRAKE, NOT COMING TO A COMPLETE STOP, AND THEN STEPPED BACK ON THE GAS, PUSHING THE GAS PEDAL TO THE FLOOR AND THE CAR WOULD NOT ACCELERATE. IT WENT DOWN TO ABOUT 20 MPH. IN MY REARVIEW MIRROR I SAW A TRACTOR TRAILER COMING TOWARD ME AND THERE WAS NO WHERE I COULD MOVE, AND I COULD NOT SEE ON THE OTHER SIDE OF THE TRAILER TO GO INTO THE NEXT LANE WITHOUT HITTING ANOTHER VEHICLE. I WAS HIT IN THE REAR BY THE TRAILER. I HAD ON MY SEATBELT AND THE AIRBAG DID NOT DEPLOY. I CHECKED FOR CARS IN THE FAST LANE AND SLOWLY MOVED ONTO THE SHOULDER. THE DRIVER OF THE TRUCK FOLLOWED ME. I PURCHASED THE CAR USED LAST YEAR FROM MILE ONE IN BALTIMORE, MD. THE CAR FAX FOR THE VEHICLE WAS GREAT, WITH NO ISSUES. I GOT OIL CHANGES EVERY 6K MILES, MY LAST ONE BEING IN SEPTEMBER 2015, AT JIFFY LUBE. THIS WAS MY FIRST INSTANCE WITH ANY ACCELERATION AND DECELERATION ISSUES. IF THERE WAS AN ISSUE, I DID NOT GET ANY INDICATION LIGHT ON MY DASH BOARD THAT THERE WAS AN ISSUE.

DECEMBER 14, 2015 AROUND 6:40PM I WAS DRIVING HOME FROM WORK ON HIGHWAY 275E AT APPROXIMATELY 70 MPH APPROACHING THE 71N EXIT RAMP . CAR AND DRIVER'S SEAT HEATER HAD BEEN RUNNING ABOUT 8 - 10 MINUTES. I SMELLED A BURNING SMELL. I WAS WEARING JEANS. WHEN LOOKING AROUND TO FIGURE OUT WHERE SMELL WAS COMING FROM, MY LEFT LEG CAME IN CONTACT WITH SEAT, I FELT A "BITE" SENSATION ON THE BACK OF MY LEG - IMMEDIATELY I THOUGHT PERHAPS MY SEAT WAS WAS ON FIRE. I DIDN'T SEE ANY ACTUALLY FLAMES, SO I TURNED OFF SEAT HEATER, AND OPENED THE WINDOWS - HOPING TO COOL OFF THE INTERIOR OF THE CAR TO PREVENT ANY SMOLDERING IN THE SEAT TO ADVANCE TO A FIRE (SOUNDS A STUPID NOW, BUT AT THE TIME IT SEEMED TO MAKE SENSE). CONTINUE DRIVING WITH ONE HAND, WINDOWS DOWN, AND FANNING SEAT WITH THE OTHER. WITH THE WINDOWS DOWN, THE SMOKE/BURNING SMELL DISSIPATED. BY THE TIME I GOT HOME (ABOUT ANOTHER 10-15 MINUTE DRIVE FROM THE INITIAL OCCURRENCE), THE SEAT HAD COOLED. I OBSERVED A BURN SPOT ON DRIVER'S SEAT WHERE I FELT THE "BITE" ON THE BACK OF MY LEG. I ALSO THOUGHT MY JEANS WERE BURNT; HOWEVER, THAT TURNED OUT TO BE TRANSFER FROM THE BURNT MATERIAL FROM THE SEAT - I WAS ABLE TO SCRATCH MOST OF IT OFF WITH FINGERNAIL. ALSO, MY SKIN WAS NOT INJURED. I WILL BE CONTACTING MY LOCAL MAZDA DEALERSHIP TODAY.

THE FRONT DRIVERS SEAT STARTED ROCKING BACK AND FORTH AFTER HEARING A LOUD CRACK SOUND. CLOSER INSPECTION OF THE SEAT IN THE CAR REVEALED THAT THE WELD ATTACHING THE ADJUST AND THE SEAT FAILED. CONTACT MAZDA AND THEY REFUSED TO FIX DESPITE NOTING IT IN A SERVICE BULLETIN TSB #09-049/10 TITLED "2010 MAZDA3 - RATTLE NOISE FROM BOTTOM OF DRIVER SEAT" 2010-11-08. THIS IS A SAFETY ISSUE AND COULD HAVE BEEN VERY DANGEROUS IF DRIVING AT THE TIME.

TAKATA RECALL I RECEVED THE FINAL REPAIR NOTICE, AND I HAVE CONTACT YOU GUYS I HAVE A REFERENCE NUMBER OF 896159. I LIVED IN HAWAII, I TOOK THE THE CAR TO CUTTER MAZDA IN WAIPAHU HAWAII IN OCTOBER, THEY TOLD ME THAT THEY WILL CONTACT ME WHEN THE PART IS AVAILABLE. I CALLED BACK LAST WEEK AND THEY WERE SUPPOSE TO RETURN MY CALL TO SEE WHEN THE PART WAS GOING TO BE IN. NO ONE HAS CONTACT ME AS OF YET. WHAT ELSE CAN I DO IF THE DEALERSHIP IS NOT TRYING TO REPAIR THE RECALLS.: