MAZDA Complaints

TL* THE CONTACT OWNS A 2008 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/19/15*LJ

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE PARKED, THE FRONT PASSENGER SIDE SEAT BELT BECAME INOPERABLE WITHOUT WARNING. THE FAILURE RECURRED ON ONE OCCASION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

THE DRIVER'S SIDE HIGH BEAM HEADLIGHT HAS GONE OUT. HITTING IN MAKES THE LIGHT TURN ON AGAIN, BUT IT GOES OUT WITHIN A FEW MINUTES.

ENTERTAINMENT SYSTEM CAN NEVER BE TURNED OFF AND REMAINS ON AT ALL TIMES. THE DEVICES LIKE THE CD PLAYER IF A CD IS INSERTED ALWAYS IS IN OPERATION AND MAY CAUSE UNNECESSARY WARE OF THE DEVICE AND RESULTS IN UNSAFE DISTRACTIONS WHICH THE VEHICLE IS IN OPERATION. MAZDA ONLY HAS OFFERED ONE SOLUTION, TO TURN THE VOLUME DOWN OR PLACE THE SYSTEM IN MUTE; HOWEVER, THIS IS RESET WHEN A VEHICLE RESTART IS DONE AND THE ENTERTAINMENT SYSTEM IS AGAIN INITIATED. TURNING THE VOLUME OFF OR MUTING OF THE SYSTEM IS DISTRACTIVE TO THE DRIVER WHICH CAN BE A VERY SERIOUS SAFETY CONCERN SINCE THE SYSTEM IS ALWAYS ON. POSSIBLE ISSUES WITH NON-REQUIRED SYSTEMS THAT ARE ALWAYS IN OPERATION WHICH CAN NEVER BE TURNED OFF BY THE OPERATOR IS A CONSIDER A SAFETY CONCERN. THIS ISSUE SHOULD BE CONSIDERED FOR A RECALL STATUS SINCE THERE IS NO SOLUTION FROM THE MANUFACTURER.

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER SIDE TIRE TURNED INWARD WITHOUT WARNING. THE DRIVER OBSERVED THAT THE LOWER CONTROL ARM FRACTURED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V174000 (STRUCTURE). THE FAILURE MILEAGE WAS APPROXIMATELY 131,000.

I WAS REARED ED 2 YEARS AGO IN SEPTEMBER. WHEN I TOOK MY VEHICLE IN TO GET FIXED THE SEATBELTS WERE CHECKED AND IN WORKING ORDER. A COUPLE WEEKS LATER I REMOVED MY SON'S CAR SEAT TO SWEEP OUT THE CAR AND TO WASH HIS SEAT. AS I WAS PUTTING HIS SEAT BACK IN I NOTICED THE BELT WOULD NOT LOCK. SO I MOVED IT OVER TO THE PASSENGER SIDE AS MY OLDEST ALWAYS SAT ON THE DRIVERS SIDE. A COUPLE WEEKS AFTER THAT THE REAR PASSENGER SEATBELT WOULDN'T LOCK. NOW I HAVE A INFANT IN THE VEHICLE WENT TO PUT HER CARSEAT BEHIND THE DRIVERS SIDE. WORKED UP UNTIL A WEEK AGO I NOTICED TODAY AS I WAS TAKING HER SEAT OUT OF THE BASE IT WAS MOVING A LOT. I YANKED ON THE SEATBELT NOW IT WON'T LOCK. I HAVE READ COMPLAINTS ON THIS AND RECALLS ON SOME CARS FOR THIS.

I WAS TRAVELING AT APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE WHEN MY TIRE PRESSURE INDICATOR, TRACTION CONTROL INDICATOR, LOW OIL INDICATOR, EMERGENCY CHECK ENGINE INDICATOR LIGHT ILLUMINATED. THE CAR APPEARED TO BE DRIVING NORMALLY SO I DROVE IT TO A NEARBY MEINEKE SHOP WHERE THEY RAN DIAGNOSTICS & REPORTED THEY WERE GETTING ERROR CODES P0571 & P02507. THEY FURTHER ADVISED THEY WERE NOT EQUIPPED TO FIX THE PROBLEM AND I HAD TO GO TO A MAZDA DEALERSHIP - THE CLOSEST WAS 20 MILES AWAY. WHILE ON MY WAY TO THE DEALERSHIP, (AGAIN TRAVELING APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE), EVERY LIGHT REMAINED ILLUMINATED. APPROXIMATELY 10 MINUTES INTO THE TRIP, MY PUSH-TO-START BUTTON STARTED FLASHING YELLOW, I LOST POWER TO THE CAR AND MY BRAKES WERE NOT RESPONSIVE. I COASTED TO THE SIDE OF THE ROAD WHERE I TURNED THE CAR OFF, NOT KNOWING IF IT WOULD TURN BACK ON. I ALLOWED IT TO SIT FOR ABOUT 5 MINUTES AND ATTEMPTED TO TURN IT "ON" VIA THE PUSH-TO-START. IT DID TURN ON AND ALLOWED ME TO CONTINUE DRIVING, (THIS TIME IN THE BREAK-DOWN LANE AT 25 MPH WITH MY HAZARD LIGHTS FLASHING). I MADE IT TO THE DEALERSHIP WHERE THEY NOTED THE CHECK-ENGINE LIGHT WAS ON. DIAGNOSTICS BY THE DEALERSHIP / MY INVOICE REVEAL THE "CAUSE" AS "61 P0302XRX BRAKE SWITCH, R & R 71 W" AND "1 LMIN07*5 MINI LP 7.5 FUSE" WITH A PART NUMBER OF BN7N-66-490. THE ISSUE WAS REPAIRED UNDER WARRANTY AS THE CAR IS LESS THAN 3 YEARS OLD / LESS THAN 25,000 MILES. I WAS ON VACATION 8 HOURS FROM MY HOME WITH THIS HAPPENED. I HAD 2 TEENAGERS IN THE CAR DURING THE FIRST FAILURE. THIS COULD HAVE BEEN REALLY, REALLY BAD HAD I BEEN TRAVELING IN THE LEFT LANE AS I BELIEVE I WOULD HAVE BEEN REAR ENDED WHEN THE CAR SUDDENLY SLOWED DOWN AND I LOST THE ABILITY TO BRAKE. THE OUT-OF-STATE DEALERSHIP WAS WONDERFUL; HOWEVER I BELIEVE THIS MAKE/MODEL NEEDS TO BE RECALLED FOR THIS ISSUE.

UPON BRINGING MY 2005 MAZDA TRIBUTE INTO THE MAZDA SERVICE CENTER FOR UNRELATED REPAIRS AND MAINTENANCE, I WAS INFORMED THAT THE RIGHT REAR WHEEL WELL WAS HEAVILY RUSTED AND THE SHOCK WOULD SOON BREAK THROUGH THE RUST AND DISENGAGE FROM THE VEHICLE. I CONTACTED MAZDA CORPORATION TO INITIATE A COMPLAINT AND INVESTIGATION. AFTER THE CUSTOMER COMPLAINT DEPARTMENT INVESTIGATED THE ISSUE (CONTACTING THE DIAGNOSING MAZDA SERVICE CENTER), I WAS INFORMED MAZDA CORPORATION WOULD NOT REPAIR MY VEHICLE BECAUSE THIS ISSUE WAS NOT UNDER A RECALL, THE VEHICLE WARRANTEE EXPIRED, AND MAZDA WAS UNAWARE OF ANY SIMILAR ADDITIONAL CONSUMER COMPLAINTS. THIS TRIBUTE HAS 109.000 MILES AND BASED ON THE DEALERS SERVICE CENTER ASSESSMENT IS IN IMMACULATE CONDITION: ALWAYS GARAGE PARKED, NO OTHER RUST EXISTS (INCLUDING THE UNDERCARRIAGE) ON THE VEHICLE, ALL MAINTENANCE FOR THE PAST 10 YEARS HAS BEEN COMPLETED BY THE MAZDA DEALERSHIP SERVICE CENTER, AND THIS VEHICLE NEVER INCURRED BODY DAMAGE (NO ACCIDENTS). AS ORIGINAL OWNERS OF THIS VEHICLE, WE INITIALLY PURCHASED THE CORROSION PROTECTION AND EXTERIOR PAINT SEALANT (THE RUSTPROOFING MATERIAL IS STILL VISIBLE WITHIN THE WHEEL WELL). WE HAVE BEEN VERY RESPONSIBLE AND LOYAL MAZDA ORIGINAL VEHICLE OWNERS, ALTHOUGH AFTER INVESTIGATING THIS ISSUE I HAVE DISCOVERED HUNDREDS OF IDENTICAL COMPLAINTS WHICH OBVIOUSLY RELATES TO A MANUFACTURERS DEFECT CAUSING A SIGNIFICANT SAFETY HAZARD FOR UNSUSPECTING DRIVERS OF THIS VEHICLE. I AM APPALLED THAT MAZDA AND THE NHTSA HAVE NOT INVESTIGATED AND RECALLED THIS VEHICLE TO INFORM THE PUBLIC OF THIS DANGEROUS DEFECT. IT IS TIME TO TAKE ACTION AND RESPONSIBILITY TO REDUCE THE SAFETY HAZARD FOR ALL OWNERS AND DRIVERS, ESPECIALLY SINCE MAZDAS OWN INVESTIGATION CONCLUDED THEY WERE UNAWARE OF OTHER COMPLAINTS. OBVIOUSLY THIS WAS NOT THE TRUTH BUT INSTEAD A COVER UP RESPONSE TO AVOID CULPABILITY.

BRAKES PREMATURELY FAILED AFTER FEELING NUMB AND SQUISHY. UPON DIAGNOSTIC BY A LOCAL MECHANIC, IT WAS DETERMINED THAT THE BRAKE MASTER CYLINDER HAD A LEAK. IN ADDITION, THE ABS, TRACTION CONTROL AND EMERGENCY BRAKE LIGHTS CAME ON WHEN THE SYMPTOMS WERE PRESENT. ESTIMATED COST OF REPAIR $1250.

THE DASHBOARD IS MELTING. IT CREATES A HORRIBLE TOXIC NAUTIOUS PLASTIC SMELL. THE MELTING OF THE DASH CREATES A VISUAL SAFETY ISSUE DUE TO THE INTENSE REFLECTIVE GLARE IT CREATES FROM ITS NOW SMOOTH SURFACE. THE GLARE BOUNCES OFF THE DASH THEN REFLECTS AN INTENSE GLARE OFF THE WINDSHIELD MAKING THE WINDSHIELD DIFFICULT TO SEE THROUGH.