MAZDA Complaints
View complaints related to MAZDA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 MAZDA CX-5- JEANNETTE, PA
STOPPED ON HIGHWAY AT RED LIGHT. WENT TO PULL OUT ON GREEN, CAR HESITATED THEN IT FELT LIKE I WAS BEING HIT FROM BEHIND THE TRANSMISSION ENGAGED WITH A BIG THUD BEFORE I COULD GET MOVING. FURTHER ON DOWN THE ROAD IT WOULD WITHOUT WARNING, DOWNSHIFT THEN UPSHIFT, GOING SOMETIMES FROM 6TH GEAR TO 3RD AND THROWING ME FORWARD. EVERYTIME I WOULD STOP AND TRY TO START THERE WAS HESITATION FROM THE TRANSMISSION THEN IT WOULD SLAM INTO GEAR. WHEN I WAS STOPPED ON A SLIGHT UPGRADE, THE CAR WOULD DRIFT BACKWARD A GOOD BIT, THE ONLY WAY TO STOP IT WAS TO GIVE IT MORE GAS AND THE TRANSMISSION WOULD AGAIN SLAM INTO GEAR. DURING ALL THIS NO ENGINE OR WARNING LIGHTS OF ANY KIND CAME ON. THE MODEL I WAS DRIVING WAS LESS THAN 30 DAYS OLD WITH ONLY 3300 MILES ON IT. I AM CONCERNED, BECAUSE I TRADED IN A 2014 MAZDA CX 5 ( SAME MODEL) AND IT ALSO HAD TO HAVE THE TRANSMISSION REPLACED. MAZDA IS REPLACING THE TRANSMISSION IN THIS 2016 UNIT.
Source: NHTSA WEB SITE -
2009 MAZDA MAZDA3- CARLSBAD, CA
MY CAR DOES NOT HAVE A KEY LOCK ON THE PASSENGER SIDE. THE DOOR CAN ONLY BE UNLOCKED BY THE DRIVER'S SIDE OR BY A KEY REMOTE. I DO NOT HAVE A REMOTE. BECAUSE THE PASSENGER SIDE CAN ONLY BE OPENED BY THE DRIVER'S SIDE THIS CREATES A RISK OF INJURY FOR THE DRIVER, AS WELL AS PASSENGERS WHO ARE DEPENDENT ON THE DRIVER. FOR EXAMPLE, MY MOTHER IS 80 YEARS OLD AND DEAF. SHE NEEDS ASSISTANCE WALKING. WHEN I NEED TO UNLOCK THE CAR, I HAVE TO LEAVE HER UNATTENDED ON THE PASSENGER SIDE OR BRING HER WITH ME TO THE DRIVER'S SIDE THEN WALK BACK TO THE PASSENGER SIDE. ANOTHER EXAMPLE WOULD BE IF I NEED TO UNLOCK MY CAR WHEN THERE HEAVY TRAFFIC ON THE STREET SIDE (DRIVER'S SIDE) BEFORE I CAN PUT MY DOG'S IN THE CAR, I HAVE TO LEAVE MY DOGS UNATTENDED, OR BRING THEM INTO THE STREET WITH ME. WHEN TRAFFIC IS HEAVY, MY ONLY METHOD TO UNLOCK THE CAR IS TO GO INTO HEAVY TRAFFIC. I HAVE NOTICED THERE ARE MANY CAR MANUFACTURERS NOT INSTALLING A KEY LOCK ON THE PASSENGER SIDE. I CAN'T UNDERSTAND THE REASON FOR THIS OTHER THAN SAVING ON COSTS. NOWADAYS MOST CAR KEYS ARE COUPLED WITH A REMOTE TO UNLOCK THE CAR. HOWEVER, IF THE REMOTE SHOULD FAIL, THE DRIVER CAN ONLY UNLOCK THE CAR FROM THE DRIVER'S GAIN ENTRY. THIS POSES A DANGEROUS RISK TO THE DRIVER AND PASSENGERS. TO REPLACE A FAULTY REMOTE COSTS APPROXIMATELY $150. I BELIEVE THIS APPROACH TO GAIN CAR ENTRY IS DEFECTIVE AND CAN RESULT IN INJURY OR DEATH. THERE IS A STRONG INFERENCE THAT CAR MANUFACTURERS ARE DELIBERATELY NOT INSTALLING A KEY LOCK ON THE PASSENGER SIDE TO SAVE ON MANUFACTURING COSTS AND ALSO MAKE MONEY BY HAVING THE CONSUMER BUY A REMOTE. I RESPECTFULLY REQUEST YOU LOOK INTO THIS MATTER. YOUR TIME AND EFFORTS ARE GREATLY APPRECIATED.
Source: NHTSA WEB SITE -
2010 MAZDA MAZDA3- LA VERNE, CA
MELTING DASHBOARD!!!! MY MAZDA'S DASHBOARD HAS BEEN INSANELY STICKY AND MELTING OVER THE LAST 8 MONTHS. PIECES OF MY DASHBOARD HAVE BEEN RUINED SIMPLY BY TOUCHING THE STICKY RESIDUE OR BY MY SUN VISOR GETTING STUCK TO IT. WHEN I TAKE MY CAR TO THE CAR WASH, THEY CAN'T WIPE THE DASH BECAUSE THE TOWEL GETS STUCK TO THE STICKY RESIDUE. THE GLARE IS SO BAD WHEN THE SUN IS DIRECTLY HITTING MY CAR THAT I HAVE TO PUT MY HEAD TO THE COMPLETE LEFT OR RIGHT OF MY CAR WHILE DRIVING IN ORDER TO SEE. I FEAR THAT I WILL GET IN AN ACCIDENT BECAUSE OF HOW DANGEROUS THE GLARE IS! I FEEL LIKE I CAN'T DRIVE MY CAR DURING THE DAY ANYMORE. I REFUSE TO GET A DASH BOARD COVER BECAUSE THAT WILL TOO ALSO COMPLETELY STICK TO MY REGULAR DASH AND I WILL NEVER BE ABLE TO TAKE IT OFF BECAUSE IT'LL COMPLETELY RUIN THE CAR AND DEVALUE IT IF I EVER TRY TO SELL IT IN THE NEAR FUTURE. SO DISAPPOINTED IN MAZDA, THIS IS MY SECOND MAZDA AND DEFINITELY MY LAST. CHEAP. THIS NEEDS TO BE FIXED, IT IS A DANGEROUS HAZARD.
Source: NHTSA WEB SITE -
2005 MAZDA TRIBUTE- PINGREE GROVE, IL
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE DRIVING, THE CONTACT NOTICED A LOUD ABNORMAL RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE REAR PASSENGER SIDE WHEEL WELL WAS EXTREMELY CORRODED. THE REAR PASSENGER SHOCK ALSO DETACHED FROM THE VEHICLE . THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 MAZDA CX-7- KINGWOOD, TX
SUNROOF SHATTERED WHILE DRIVING ON THE HIGHWAY AT 60MPH AT 9:30AM WHEN I HEARD A LOUD CRASH ON THE ROOF OF MY CAR. I LOOKED IN MY REAR VIEW MIRROR AND SAW MANY PIECES OF GLASS FLYING BEHIND ME. THANKFULLY, I HAD THE SHADE DRAWN CLOSED, OTHERWISE, I WOULD HAVE BEEN COVERED IN A SHOWER OF GLASS. I MANAGED TO PULL OVER AND DID NOT FIND ANY FOREIGN OBJECTS OR ROCKS (AND SAW NO ROCKS BOUNCING IN THE STREET PRIOR TO THIS INCIDENT). THE INSURANCE COMPANY ASKED ME WHAT HAPPENED, BUT I HAD NO EXPLANATION. IT SEEMS LIKE THE SUNROOF JUST EXPLODED.
Source: NHTSA WEB SITE -
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2004 MAZDA TRIBUTE- GROSSE POINTE WOODS, MI
MY 2004 MAZDA TRIBUTE (JUST LIKE A FORD ESCAPE) HAS TOTALLY RUSTED OUT ON THE PASSENGER BACK WHEEL WELL. THE SUSPENSION IS AFFECTED AS WELL AS THE SHOCK MOUNTING IS COMPLETELY RUSTED AWAY AND BANGS AGAINST THE CAR AND PROVIDES NO STABILIZING CONTROL. THE REPAIRS ARE GOING TO BE VERY COSTLY AND I FOUND NUMEROUS REPORTS OF THE SAME RUST OUT AND RIGHT REAR SUSPENSION FAILURE ON MAZDA TRIBUTES AND FORD ESCAPE IN THE 2001-2005 MODEL YEARS. MAZDA AND FORD CONDUCTED A RECALL ON TRIBUTES AND ESCAPES DUE TO RUST OUT OF RIGHT FRONT SUSPENSION. THE SAME IS IMMEDIATELY NEEDED ON THE RIGHT REAR SUSPENSION. THE LEFT REAR SUSPENSION APPEARS FINE AND DOES NOT SHOW ANY OF THE SAME RUST PROBLEM.
Source: NHTSA WEB SITE -
2005 MAZDA TRIBUTE- TRAVERSE CITY, MI
WHILE REPLACING THE BRAKES ON MY 2005 MAZDA TRIBUTE, I DISCOVERED THE RIGHT REAR WHEEL WELL COMPROMISED BY EXCESSIVE RUST. AFTER RESEARCHING ONLINE, THIS APPEARS TO BE A MAJOR QUALITY DEFECT IN THE MANUFACTURING OF THIS VEHICLE AND SIMILAR FORD AND MERCURY MODELS (ESCAPE AND MARINER). I RECENTLY PURCHASED THIS CAR, BUT ONLY NOW NOTICED THE RUST. SEVERAL PEOPLE ARE CALLING FOR FORD TO ISSUE A RECALL/REPAIR FOR THESE VEHICLES FOR THIS ISSUE. I AGREE WITH THEM.
Source: NHTSA WEB SITE -
2010 MAZDA CX9- EATONTOWN, NJ
HARD BRAKE PEDAL. PROGRESSIVELLY GETTING WORSE. BROUGHT CAR TO MY LOCAL MAZDA DEALER, WAS TOLD ALTHOUGH THERE IS A CAMPAIN TO REPLACE THE BOOSTER, MY VEHICLE EXCEEDED THE MILEAGE. I FEEL THE DEFECTIVE BOOSTER SHOULD BE RECALLED WITHOUT A MILEAGE RESTRICTION BASED ON SAFETY.
Source: NHTSA WEB SITE -
2005 MAZDA TRIBUTE- HAZELTON, PA
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE THE VEHICLE WAS AT THE DEALER FOR A ROUTINE REPAIR, THE TECHNICIAN DIAGNOSED THAT THE REAR PASSENGER SIDE WHEEL HOUSING AND STRUT WERE CORRODED. AS A RESULT, THE VEHICLE WAS DEEMED IRREPARABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. *CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 MAZDA MX-5 MIATA- CHATTANOOGA, TN, TN
ONE OF TWO LATCHES FOR THE CONVERTIBLE SOFT TOP CAME UNFASTENED WHILE DRIVING CAUSING ONE SIDE OF THE TOP TO LIFT UPWARDS WITH GREAT VIOLENCE AND A VERY LOUD NOISE. NO ACCIDENT THIS TIME BUT IT WILL HAPPEN- E.G. SWERVING OUT OF LANE AND INTO ANOTHER VEHICLE, PEDESTRIAN, TREE, ETC. DUE TO 1) THE VIOLENCE AND NOISE AND/OR 2) THE DRIVER *ATTEMPTING* (ITS IMPOSSIBLE!) TO RE-LATCH AND RE-LOCK THE TOP. THE CAUSE OF THE FAILURE IS A VERY POOR DESIGN OF THE LATCH/LOCK AND THE LOCKS LEVER BEING MADE OF POT METAL. BOTH FACTORS COMBINE IN A SYNERGISTIC MANNER WHICH CAUSE VERY RAPID LOCK WEAR AND ABRUPT FAILURE. THERE SHOULD BE A RECALL DUE TO RISK AND THE NUMBER OF NHTSA COMPLAINTS ON THIS DESIGN DEFECT- INCLUDING ONE WHERE BOTH LATCHES FAILED AND THE TOP BLEW OFF! DEFECTIVE PART NUMBERS ARE NA01R1310_ AND NA01R1320_.
Source: NHTSA WEB SITE