MAZDA Complaints

DRIVING ON A PAVED ROAD WHEN I HEARD A VERY LOUD SQUEALING NOISE COMING FROM THE REAR WHEELS. CHECKED THE WHEELS WHEN I GOT HOME , AND DISCOVERED PREMATURE WEAR ON REAR BRAKE PADS AND ROTORS. PADS WERE WORN DOWN, AND THE ROTORS WERE GROOVED THE REAR RIGHT SIDE WAS REALLY BAD . LOOKED FOR A RECALL NOTICE, AND FOUND NOTHING, SO I REPLACED THEM. I TALKED TO THE SERVICE MANAGER AT THE LOCAL MAZDA DEALERSHIP ON JUNE 121TH, AND HE INFORMED ME THAT THERE WAS A NOTICE SENT TO THE DEALERS TO LOOK FOR THIS PROBLEM IF THERE WAS A CUSTOMER COMPLAINT. I ASKED WHY THE NOTICE WAS NOT SENT TO THE VEHICLE OWNER'S, AND HE HAD NO ANSWER.

AFTER A FEW YEARS OF OWNING THE VEHICLE THE DASHBOARD BECAME VERY STICKY. IN MAY OF 2015 THE DASHBOARD OVER THE PASSENGER SIDE AIRBAG HAS BEGUN MELTING. THERE IS A SPOT ABOUT 2" IN DIAMETER THAT IS MELTED. IN ADDITION THE FOAM TAPE BETWEEN THE FRONT WINDSHIELD AND DASH CONTINUES TO COME UNDONE AND START COMING OFF. I HAVE REPLACED THIS FOAM TAPE ABOUT 3 YEARS AGO AT A MAZDA DEALERSHIP AND IT HAS COME UNDONE AGAIN. I CURRENTLY LIVE IN ALABAMA AND I ALWAYS USE A SUNSCREEN.

I WAS DRIVING WHEN SUDDENLY AND WITHOUT NOTICE I LOST ALL CONTROL OVER THE ENGINE. PRESSING THE ACCELERATOR DOWN DID NOT CHANGE THE ENGINE SPEED. THE ENGINE WOULD ONLY IDLE. THE CAR WAS TOWED TO THE DEALER WHO DETERMINED THAT A BAD CONNECTION OCCURRED BETWEEN THE WIRING AND THE ?PCM? MODULE. IF THIS HAD OCCURRED WHILE PASSING OR WHILE EXECUTING A LEFT TURN, A SERIOUS OR EVEN FATAL ACCIDENT COULD HAVE OCCURRED. MA 10/22/2015

THE STEERING HAS LOCKED UP ON MULTIPLE OCCASIONS RENDERING THE CAR TOTALLY DISABLED AND UNABLE TO BE CONTROLLED. THIS HAPPENS RANDOMLY. THE POWER STEERING PUMP WAS CHANGED SOME MONTHS AGO BUT THE STEERING LOCK UP HAPPENED AGAIN IN MAY OF 2014 AFTER THAT FIX. WE WERE TOLD THE POWER STEERING FIX SHOULD HAVE TAKEN CARE OF IT.

I WAS IN THE VEHICLE ABOUT TO BACK OUT OF A PARKING SPOT WHEN I HEARD A POP AND THE SEAT SUDDENLY FELT LOOSE. THE SEAT ITSELF WILL ROCK BACK AND FORTH A FEW INCHES AND GENERALLY FEELS UNSTABLE. I LOOKED UNDER THE SEAT AND FOUND THAT ONE OF THE 4 SEAT MOUNTING BRACKETS (CONNECTS THE SEAT PORTION TO THE SEAT RAILS) HAD BROKEN IN HALF. THIS BRACKET HAS BEEN DISCOLORED BY HEAT FROM THE WELDING PROCESS (BLACK AT THE WELD FADING TO BLUE/GRAY AND THEN BACK TO THE BRONZE-TYPE COLOR OF THE PART). THE PART BROKE RIGHT WHERE THE COLOR FADES FROM BLUE/GRAY TO THE ORGINAL BRONZE COLOR. A QUICK GOOGLE SEARCH REVEALS THAT THIS IS A RECURRING PROBLEM. I HAVE INCLUDED SEVERAL LINKS WITH OWNERS COMPLAINING ABOUT THIS EXACT SAME ISSUE. ONE DRIVER MENTIONS ALMOST COLLIDING WITH A WALL WHEN IT BROKE. I HAVE SPOKEN TO BOTH MAZDA AND MY LOCAL DEALER. BOTH REFUSE TO COVER THE REPAIR COSTS. MAZDA DOES NOT ACKNOWLEDGE THE ISSUE AS A MANUFACTURING DEFECT. THE DEALER REPAIR WOULD BE AN OUT OF POCKET COST OF ~$1000. I WAS QUOTED 2.5 HOURS LABOR AND A PARTS COST OF $700 FOR THE SEAT AND FRAME. THE RESPONSES I RECEIVED FROM MAZDA AND THE DEALER WERE DISHEARTENING. OBVIOUSLY I'M NOT HAPPY ABOUT A POTENTIAL $1000 REPAIR BILL TO FIX THE SEAT, AND THE BROKEN BRACKET AND WOBBLY SEAT REPRESENT A SERIOUS SAFETY RISK. I'M HOPING THE FOLKS AT THE NHTSA CAN HELP ADVOCATE FOR THE CONSUMER AND CONVINCE MAZDA THAT THEY MUST ACKNOWLEDGE THIS RATHER SERIOUS MANUFACTURING DEFECT. REFERENCE LINKS: HTTP://WWW.CARCOMPLAINTS.COM/MAZDA/MAZDA3/2010/ACCESSORIES-INTERIOR/BROKEN_SEAT_WELD.SHTML HTTP://WWW.REDDIT.COM/R/MAZDA/COMMENTS/2S51X8/MAZDA_3_2010_SEAT_WELD_BROKE/ HTTP://WWW.MAZDASPEEDFORUMS.ORG/FORUM/F436/DRIVER-SEAT-LOOSE-100964/ HTTP://WWW.TORONTOMAZDA3.CA/FORUM/SHOWTHREAD.PHP?72586-MY-SEAT-BROKE HTTP://FORUM.MAZDA6CLUB.COM/MAZDASPEED6/209501-BROKEN-SEAT-FRAME.HTML

TL* THE CONTACT OWNS A 2005 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V344000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

BALL JOINTS WARN HAD TO REPLACE BOTH FRONT CONTROL ARMS-WORK AT MAZDA DEAL WAS TOLD VERY COMMON PROBLEM I DON'T KNOW WHY THERE ISN'T SAFETY RECALL ON THIS

TL* THE CONTACT OWNS A 2008 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN MAKING A U-TURN (LEFT TURN) AT UNDER 10 MPH THE VEHICLE MADE A LOUD NOISE AND IT SHUTTERED TO A STOP. I CALLED MY HUSBAND AND WAITED FOR HIM TO ARRIVE. WHEN HE ARRIVED, HE (AND THE POLICE) ATTEMPTED TO PUSH THE CAR IN NEUTRAL, BUT THE CAR WOULD NOT BUDGE. HE WALKED AROUND THE CAR AND OBSERVED THAT THE FRONT RIGHT PASSENGER WHEEL WAS TURNED OUT AND RESTING AGAINST THE FENDER. THIS EXPOSED THE SUSPENSION AND HE SAW THE BALL JOINT AND SUSPENSION HAD BROKEN LOOSE. THE BALL JOINT HAD RIPPED OUT FROM ITS HOUSING AND THE SUSPENSION BAR HAD BROKEN APART AT THE WHEEL. THERE WERE PARTS ON THE GROUND ALONG WITH GREY FLUID WHICH WAS COMING OUT FROM THE HOLE LEFT BY THE BALL JOINT COUPLING. THE FENDER WAS ALSO DAMAGED BY THE WHEEL. THE VEHICLE WAS TOWED TO THE DEALER FOR REPAIR. THE POLICE OFFICER NOTED THAT WE WERE LUCKY THAT THIS DID NOT HAPPEN ON THE HIGHWAY AS IT WOULD HAVE LIKELY ENDED UP FLIPPING THE CAR AS IT WAS SUCH A SEVERE FAILURE. IT TOOK THE TOW-TRUCK OPERATOR OVER 20 MINUTES TO GET HE CAR ONTO THE TOW TRUCK AS THE WHEEL COULD NOT BE STEERED DUE TO THE FAILURES.

CATASTROPHIC FAILURE OF YOKOHAMA GEOLANDAR G91A, P225 65/R17, D.O.T. FDF5-PC51414 OEM TIRE: ON JULY 6, 2015 AT APPROXIMATELY 12:30PM EST, MY DAUGHTER WHILE DRIVING OUR 2015 MAZDA CX-5, EXPERIENCED A CATASTROPHIC TIRE FAILURE. THE MAZDA CX-5 IS EQUIPPED WITH OEM YOKOHAMA GEOLANDAR G91A, P225 65/R17, D.O.T. FDF5-PC51414. SHE WAS DRIVING AT NORMAL HIGHWAY SPEED (55 MPH) EASTBOUND ON ROUTE 66, NEAR EXIT 53, AND DESCRIBES HEARING THUMPING NOISES COMING FROM THE REAR OF THE CAR. THE CAR BEGAN TO SHAKE AND WHILE SHE WAS MAKING AN EMERGENCY EXIT FROM THE ROADWAY TO THE SHOULDER, SHE HEARD A LOUD BANG. STATE POLICE WERE NOTIFIED AND THEY SENT A COURTESY AAA PATROL TO ASSIST. THE MAZDA CX-5 IS EQUIPPED WITH A TIRE PRESSURE MONITORING SYSTEM AND THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THE INCIDENT. THE TREAD OF THE REAR PASSENGER SIDE YOKOHAMA GEOLANDAR OEM TIRE COMPLETELY SEPARATED FROM THE SIDEWALLS AND WAS LAYING ON THE ROADWAY. THERE IS MINOR DAMAGE TO THE REAR PASSENGER WHEEL WELL. I PURCHASED THE 2015 MAZDA CX-5 NEW IN JUNE OF 2014. THE CAR AND OEM TIRES HAD 8,000 MILES WHEN THE INCIDENT OCCURRED.