MAZDA Complaints

I WAS SITTING DOWN IN THE CAR (DRIVER'S SEAT) AND ADJUSTED MY POSITION SLIGHTLY AND HEARD A LOUD POP AND THE SEATBACK MOVED BACKWARDS AWAY FROM THE STEERING WHEEL. THE SEAT ITSELF HAD NOTICEABLE FREEDOM TO MOVE UP AND DOWN AT THE LEFT CORNER. UPON EXAMINATION, THE BRACKET THAT IS WELDED TO THE SUPPORT BRACE ON THE FORWARD LEFT SIDE OF THE SEAT HAD FAILED AT THE WELD LOCATIONS (2). THIS BRACKET IS PINNED TO THE RAIL AND KEEPS THE SEAT BOTTOM ATTACHED TO THE TRACK. MAZDA MUST RECAL THESE SEATS. THEY DO HAVE A FIX TO REPAIR WITHOUT SEAT REPLACEMENT. MAZDA IS AWARE OF THE PROBLEM. BUT IS CHARGING FOR THE FIX. RECALL TIME.

SEVERAL MONTHS AGO I NOTICED A SMALL CRACK IN THE CENTER OF MY WINDSHIELD JUST BELOW THE REARVIEW MIRROR ON MY 2014 MAZDA CX-5. AT NO POINT HAD ANYTHING HIT MY WINDSHIELD AND THERE WAS NO SIGN OF A ROCK OR A CHIP. I LOOKED UP THE COST OF THE WINDSHIELD ON THE INTERNET AND IT WAS THEN THAT I SAW THIS IS A COMMON PROBLEM WITH THIS VEHICLE I AM NOW WAITING ON A REPLACEMENT WINDSHIELD, HOWEVER THERE IS A NATIONAL BACKORDER ON THIS PARTICULAR WINDSHIELD WHICH WOULD ONLY BACK UP MY COMPLAINT THAT THERE IS A LARGER ISSUE.

WE HAVE OWNED THIS 2007 MAZDA RX-8 FOR 3 YEARS. WE BOUGHT IT FOR OUR SON TO DRIVE, AND HE DRIVES IT DAILY TO WORK AND TO SCHOOL. THE CLUTCH PEDAL BRACKET HAS BROKEN 3 TIMES, AND EACH TIME CAUSED CONSIDERABLE DIFFICULTY IN SAFELY DRIVING THE CAR HOME, OR TO THE DEALER FOR REPAIR. I CAME VERY CLOSE TO BEING IN AN ACCIDENT DRIVING THE CAR TO THE DEALER FOR REPAIR THE SECOND TIME THE FAILURE OCCURRED. EACH TIME THE BRACKET HAS BROKEN, THE DEALER (HILEY MAZDA, HUNTSVILLE, AL) REPLACED IT FOR NO COST, AS MAZDA EXTENDED THE WARRANTY ON THE PART TO 8 YEARS / 100,000 MILES. BUT, EACH TIME THEY REPLACED THE BRACKET WITH EXACT SAME PART. SO, THE SAME INADEQUATE DESIGN FAILS AGAIN AND AGAIN. I BELIEVE MAZDA SHOULD HAVE REDESIGNED THIS PART AFTER IT FIRST BECAME APPARENT IT WAS PROBLEM, NOT JUST REPLACE IT WITH THE SAME INFERIOR (AND UNSAFE) PART. THIS DEFECT WAS INVESTIGATED BY SAFECAR.GOV IN 2009-2010 (REFERENCE NHTSA ACTION NUMBER PE09045). I BELIEVE THIS IS WHAT PROMPTED MAZDA TO EXTEND THE WARRANTY. THE CLUTCH PEDAL BRACKET BROKE, AND WAS REPLACED THE FIRST TIME ON 10/15/13, WITH 78,586 MILES ON THE CAR. THE SECOND FAILURE AND REPLACEMENT OCCURRED ON 4/23/14 WITH 83,115 MILES (ONLY 6 MONTHS LATER !). TODAY (7/13/15), THE BRACKET BROKE AGAIN WITH 93,560 MILES ON THE CAR. IT IS CURRENTLY AT THE HILEY MAZDA, HUNTSVILLE, AL DEALERSHIP FOR REPAIR. MY WIFE AND I ARE WRITING TO ENLIST THE HELP OF THE NHTSA TO RESOLVE THIS ISSUE. SINCE WE DO NOT HAVE THE MONEY TO PURCHASE ANOTHER CAR FOR OUR SON, WE FEEL THAT MAZDA NEEDS TO SATISFACTORILY ADDRESS THIS SAFETY ISSUE. THANK YOU FOR YOUR ATTENTION IN THIS MATTER. [XXX] AND [XXX] [XXX] MADISON, AL 35758 [XXX] OR [XXX] [XXX]@KNOLOGY.NET [XXX]@GMAIL.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

TL* THE CONTACT OWNS A 2008 MAZDA 3. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING). THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP AND FLUID LINES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. UPDATED 09/09/15*LJ THE CONSUMER STATED THE PROBLEM WAS RESOLVED. THE MANUFACTURER PAID FOR THE PARTS AND THE CONSUMER PAID FOR THE REPAIR. UPDATED 12/10/15*JS

[XXX]@AOL.COM PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

I WAS SLOWING DOWN TO STOP BEHIND ANOTHER CAR AT A RED LIGHT AND MY CAR SLOWED DOWN BUT DID NOT FULLY STOP. I BARELY BUMPED THE CAR IN FRONT OF ME AT PROBABLY LESS THAN 5 MILES PER HOUR BUT MY AIR BAGS WENT OFF. THERE WAS NO DAMAGE TO MY CAR OTHER THAN THE AIR BAGS EXPLODING AND MY INSURANCE COMPANY WANTS TO TOTAL MY CAR BECAUSE OF THE AIR BAGS EXPLODING. I HAVE SECOND DEGREE BURNS AND A CUT FROM THE AIR BAG.

DASH HAS BECOME STICKY AND IS MELTING. IT IS A SAFETY ISSUE IN THAT IT CAUSES AN EXTREME GLARE ON THE WINDSHIELD THAT OBSTRUCTS VISION.

THE CAR BEGAN MAKING A LOUD BANGING NOISE FROM THE RIGHT REAR. UPON INSPECTION BY OUR MECHANIC IT WAS DIAGNOSED AS A COMPLETE RUSTING THROUGH OF THE RIGHT REAR WELL, CAUSING THE SHOCK TO NO LONGER BE ATTACHED TO THE FRAME. THE SHOCK WAS ACTUALLY VISIBLE FROM THE INSIDE REAR OF THE CAR. WE WERE TOLD THE CAR WAS NO LONGER SAFE TO DRIVE. MAZDA WAS UNWILLING TO DO ANYTHING ABOUT THE FAILURE, IN SPITE OF MY FINDING NUMEROUS OTHER COMPLAINTS RELATED TO THE SAME FAILURE ON BLOGS. A FRAME SHOP HAD TO INSTALL A NEW INNER WHEEL HOUSE PANEL. COST OF THE REPAIR WAS $2000.

NO CRASH BUT THE UNDERSIDE IS RUSTED AND UNSAFE TO DRIVE AS IT DOES NOT SUPPORT THE SHOCKS THIS CAR SHOULD BE RECALLED I UNDERSTAND MAZDA RECALLED A LOT OF THESE CARS FROM 2001-2004 WITH THE SAME PROBLEM MY CAR HAS NEW TIRES NEW BRAKES AND NEW SPARK PLUS AND PISTONS ONLY 80,000 MILES AND RUNS GOOD BUT IT IS RUSTED MY DAUGHTER HAS A HONDA WITH 123,000 MILES AND IT RUNS PERFECT WITH NO RUST THIS IS NOT ACCEPTABLE TO ME THAT THE MAZDA IS RUSTED. I WOULD NOT ADVISE ANYONE TO BUY A MAZDA BECAUSE THEY DO NOT LAST VERY LONG.

WHILE SITTING AT A STOP SIGN, WAITING TO MAKE A LEFT TURN ONTO A BUSY 2 LANE 55 MPH HIGHWAY. MY RIGHT FOOT IS ON THE BRAKE WHEN THE ENGINE STARTS TO REV UP FOLLOWED BY A LOUD CLUNK WITH THE CAR JUMPING FORWARD. I THOUGHT I HAD BEEN HIT FROM BEHIND BUT WHEN I LOOKED BACK THERE WAS NO ONE IN SIGHT. I PUT THE TRANSMISSION IN PARK AND EXITED THE CAR TO SEE WHAT HAD HAPPENED. NO SIGN OF ANYONE THAT COULD HAVE CAUSED IT. I RE ENTERED THE CAR AND NOTICED THE ENGINE WAS STOPPED. I TURNED OFF THE IGNITION AND RE-STARTED THE ENGINE. ALL SEEMED NORMAL SO I CONTINUED TO DRIVE HOME VERY CAREFULLY. I AM NOW AFRAID TO DRIVE THIS CAR. WHAT IF IT HAD DUMPED ME OUT ON THAT HIGHWAY?