MAZDA Complaints

TL* THE CONTACT OWNS A 2004 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/03/15*LJ THE CONSUMER RECEIVED A SECOND NOTICE IN AUGUST 2015 STATING THAT PART NECESSARY TO REPAIR THE VEHICLE HAD NOT YET BECOME AVAILABLE. UPDATED 12/16/2015 *JS

TL* THE CONTACT OWNS A 2008 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V382000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15

JUST AFTER SHIFTING INTO DRIVE FROM PARK, NOTICED HIGH PITCHED SQUEAL AND HISSING. BRAKES HAD TO BE PRESSED ALL THE WAY TO FLOOR IN ORDER TO STOP THE VEHICLE AT ONLY 5-10 MPH. THEN WHILE DRIVING SOMETIMES BRAKES SEEMED TO WORK FINE AND OTHER TIMES NEEDED TO DEPRESS BRAKE PEDAL ALL THE WAY TO FLOOR. SEEMS TO BE AN ISSUE THAT SHOULD BE RECALLED GIVEN SO MANY PEOPLE HAVING SUCH AN ISSUE AT LOW MILEAGE.

THE SEAT HEIGHT ADJUSTER IS OPERATED BY A LEVER ON THE SIDE OF THE SEAT. THE LEVER ROTATES A ROD WITH TWO BRACKETS (ONE ON EACH SIDE OF THE SEAT) WHICH ARE WELDED TO THE BAR ON ONE END AND PINNED TO THE SEAT ADJUSTER BASE. THE BRACKET CRACKED AT THE BASE OF THE WELD ON THE OUTBOARD SIDE OF THE SEAT. THE FAILURE OCCURRED WHILE ACCELERATING FROM A STOP; HOWEVER, I HAD NOTICED SOME A RATTLE OR CREAKING SOUND FROM THE SEAT FOR A FEW DAYS BEFORE THE FINAL FAILURE OCCURRED. THE SEAT IS NOT COMPLETELY LOOSE AT THE FRONT LEFT CORNER. THE SEAT HAS SIDE AIRBAGS. I AM CONCERNED THAT THEY WILL ACCIDENTALLY DEPLOY DUE TO THE EXCESSIVE SEAT MOVEMENT IN A PANIC BREAKING EVENT. MAZDA HAS CHANGED THE PART DESIGN, BUT THE REPAIR IS NOT COVERED UNDER A RECALL OR EXTENDED WARRANTY EVEN THOUGH A DEFECTIVE SEAT IS A SAFETY ISSUE. THE ONLY REPAIR IS TO REPLACE THE SEAT ADJUSTER ASSEMBLY OR ENTIRE SEAT.

I WAS DRIVING ON THE FREEWAY AND DECIDED TO PASS A DIESEL TRUCK TO GET OVER IN TO THE EXITING LANE ON THE RIGHT.... I STARTED TO PASS THE DIESEL AND REALIZED THAT I WOULD NEED TO PASS FASTER TO MAKE THE EXIT... I PUSHED THE GAS PEDAL IN HARDER TO ACCELERATE AND AS I WAS PICKING UP SPEED MY CAR JUST LOCKED UP.... IT FELT LIKE THE CAR STALLED..... AND THE CAR WENT OFF.... I HAD TO VERY QUICKLY PULL OUT OF THE LANE AND TO THE SIDE OF THE ROAD AS THE CAR WAS NO LONGER OPERATING... I NARROWLY MISSED BEING PLOWED BY THE DIESEL TRUCK... AND WAS ABLE TO PULL OFF TO THE SIDE. I TRIED TO RESTART MY CAR BY PUSHING THE BUTTON AND IT WOULDN'T RESTART AN ALL THESE LIGHT WERE LIGHTING UP IN THE CONSOLE. I HAD TO WAIT ABOUT 10 MINS AND FINALLY MY CAR CAME BACK ON.

WHILE STOPPED FOR A TRAFFIC LIGHT I WAS IMPACTED FROM A VEHICLE BEHIND MY VEHICLE. THE IMPACT FROM THE CRASH DID NOT CAUSE THE AIRBAGS TO DEPLOY. THAT BEING SAID, I AM STILL WAITING ON MAZDA TO TELL ME WHEN THEY WILL HAVE THE PARTS TO REPLACE THE AIRBAG DUE TO THE MASS RECALL. I GOT VERY LUCKY THIS TIME, BUT I AM NOT TERRIFIED ABOUT WHAT CAN HAPPEN NOW.

UPON ENTERING A PARKING LOT AT APPROXIMATELY 15 MPH THE VEHICLE MADE A NOISE, SKIDDED TO A SUDDEN STOP, AND THEN WOULD NOT MOVE. I EXITED THE VEHICLE AND IMMEDIATELY NOTICED THE FRONT PASSENGER WHEEL SIDEWAYS RESTING AGAINST THE INNER FENDER, ALONG WITH SEVERAL METALLIC PARTS AND FLUID ON THE GROUND. THE CAR WAS TOWED TO THE DEALER WHERE WE BOUGHT THE VEHICLE WHEN NEW, AND WHERE WE ALWAYS HAVE IT SERVICED . THE TOW TRUCK DRIVER HAD SAID THE AXLE BROKE AND WE WERE LUCKY IT DID NOT OCCUR ON THE HIGHWAY 15 MINUTES SOONER. THE DEALER REPLACED A LEFT BROKEN BALL JOINT, AXLE AND CONTROL ARM, AS WELL AS BROKEN FENDER LININGS AND MOLDINGS. THIS COST US OVER $2000. WE HAD COMPLAINED TO THE DEALER SEVERAL WEEKS BEFORE ABOUT A NOISE WHILE TURNING THE VEHICLE, BUT WERE TOLD WE ONLY NEEDED AN ALIGNMENT. I NOW BELIEVE THE DEALER DID NOT PROPERLY INSPECT THE BALL JOINT, WHICH WAS ALREADY DAMAGED AND FAILING. TWELVE MONTHS AFTER THIS INCIDENT THE LEFT CONTROL ARM AND BALL JOINT REQUIRED REPLACEMENT. AND EIGHT MONTHS AFTER THAT THE DRIVESHAFT, TRANSFER CASE AND TRANSMISSION ALL REQUIRED REPLACEMENT, COSTING US ANOTHER $5000 IN REPAIRS. I AM SUSPICIOUS THAT ALL OF THESE FAILURES MAY BE RELATED TO THE INITIAL INCIDENT WHEN MY CX-9 SKIDDED TO THE SUDDEN STOP ON THE LEFT BROKEN AXLE. BUT WHEN I CONTACTED MAZDA REGARDING ALL OF THESE ISSUES MY CASE WAS COMPLETELY DISMISSED AS THE VEHICLE HAD OVER 100,000 MILES AND WAS OUT OF WARRANTY COVERAGE. I HAVE NEVER SUBMITTED A COMPLAINT UNTIL I FOUND OUT THERE WAS AN INVESTIGATION INTO 2008 CX-9'S WITH BROKEN BALL JOINTS, EXACTLY AS WHAT OCCURRED IN MY VEHICLE. MY VEHICLE HAS BEEN REGULARLY SERVICED AT OUR DEALER, AND I REALLY DO NOT BELIEVE THE BALL JOINT SHOULD HAVE BROKEN AS IT DID. I AM GRATEFUL WE WERE NOT TRAVELING 60 MPH. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE AND AM EXTREMELY DISAPPOINTED WITH THIS MAZDA VEHICLE.

THE WINDSHIELD EASILY CHIPS AND CRACKS. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS ISSUE AND MAZDA SEEMS TO DO NOTHING ABOUT IT. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS HURT OR DIES.

I HAVE HAD MY CAR FOR JUST OVER A YEAR AND HEARD A GRINDING NOISE ON THE BACK PASSENGER SIDE. HEARING THIS I IMMEDIATELY TOOK IT TO DEALERSHIP WHERE I BOUGHT THE CAR TO GET IT FIXED. THEY TELL ME THAT IT WAS THE BACK REAR BRAKES. I HAVE HAD MY HONDA ACCORD WITH 140,000 MILES AND HAVE ONLY HAD TO GET THE BRAKES CHANGED A HANDFUL OF TIMES THREE TO BE EXACT. THIS ISN'T RIGHT THE COMPANY HAS MADE SOME KIND OF DEFECT IN ORDER FOR THIS TO HAPPEN. PLEASE HELP I HAVE INVESTED $30,000 ON THIS CAR.

TL* THE CONTACT OWNS A 2007 MAZDA CX-9. WHILE MAKING A SLIGHT RIGHT TURN AT APPROXIMATELY 5 MPH, AN ABNORMAL SOUND CAME FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INNER AND OUTER TIE ROD, BALL JOINTS, CONTROL ARM, AND AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,099.