MAZDA Complaints

I PURCHASED MY 2005 MAZDA TRIBUTE BRAND NEW FROM MARTIN MAZDA, LOCATED IN NEWARK, DE. MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND I JUST DRIVE IT BACK AND FORTH TO WORK. IN JANUARY I STARTED HEARING A LOUD NOISE IN THE REAR OF MY VEHICLE WHICH STARTED TO GET LOUDER AND LOUDER. IT SOUNDED LIKE SOMETHING IN THE REAR OF THE VEHICLE WAS BOUNCING/RATTLING AROUND. ON FEBRUARY 10, 2015 I TOOK MY CAR TO NUCAR MAZDA IN NEW CASTLE WHO HAS SERVICED MY VEHICLE SINCE 2005. [XXX] , MAZDA SERVICE ADVISOR INFORMED ME THAT THE RIGHT REAR SUBFRAME AND WHEELWELL HAD RUSTED AWAY AND THAT IT WAS UNSAFE FOR ME TO DRIVE. THE BRAKE LINE HAD STARTED TO RUST, AS WELL. THE SHOCK ATTACHED T THE VEHICLE HAD RUSTED AWAY, AS WELL. HE EXPLAINED THAT THE REAR COULD COLLAPSE. I CONTACTED MAZDA HEADQUARTERS AND THEY SAID THAT DUE TO THE WAY THAT DELAWARE SALTS THEIR ROADS IS WHY THIS RUST OCCURRED ONLY ON THE RIGHT SIDE. A FAMILY MEMBER SUGGESTED THAT I GET AN ESTIMATE FROM A BODY SHOP. NORTHEAST BODY SHOP WAS ABLE TO REPAIR ALL OF THE PARTS THAT HAD RUSTED OUT AT A COST OF $2,710.00. [XXX] , OWNER STATED THAT THIS RUSTING OUT WAS DUE TO THE UNDERCOATING WAS NOT COVERING THE PARTS THAT RUSTED OUT. HE PROVIDED ME WITH THE ENTIRE PIECE THAT HAD TO BE REPLACED AND YOU CAN CLEARLY SEE WHAT THE PROBLEM IS. I FEEL THAT MAZDA SHOULD TAKE SOME RESPONSIBILITY FOR THIS DEFECT ON MY VEHICLE. I BELIEVED IN MAZDA AND I AM VERY UPSET THAT I WAS DRIVING AN UNSAFE VEHICLE FOR THIS PERIOD OF TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE A 2011 MAZDA CX-9 AND WHEN SLOWING DOWN THERE IS A JOLT WHEN IT SHIFTS FROM 4TH TO 3RD. THIS SEEMS TO HAPPEN MORE WHEN ITS COLD OUT. IT ONLY HAPPENS WHEN IT SHIFTS FROM 4TH TO 3RD. ITS NOT ALL THE TIME ITS JUST RANDOM. *TR

I NOTICED A HISSING NOISE WHEN I PRESS THE BRAKE PEDAL. IT GOES AWAY WHEN I LET OFF THE BRAKE. I HAVEN'T NOTICED A DIFFERENCE IN THE BRAKE PEDAL BUT I WILL BE PAYING CLOSE ATTENTION TO IT. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE RECALLED ASAP. I HAVE 2 KIDS THAT RIDE IN THIS CAR. I CALLED THE DEALERSHIP AND HAVE AN APPOINTMENT TOMORROW. THE SERVICE DEPARTMENT SAID THEY HEARD ABOUT THIS ISSUE BUT HAVEN'T HAD A REPAIR LIKE THIS YET. I WILL UPDATE WHAT I FIND OUT. *TR

I HAD DONE TONS OF RESEARCH AND FINALLY FOUND THE VEHICLE THAT I WAS WANTING. I PURCHASED A BRAND NEW MAZDA6. I HAD ONLY HAD THE CAR ABOUT A WEEK AND A HALF, WHEN SUDDENLY, AS I WAS ENTERING ONTO THE HIGHWAY, I GOT MY SPEED UP TO APPROXIMATELY 35-45 MPH WHEN I HEARD THREE LOUD POPS. I SAW MY WINDSHIELD BEGINNING TO SPLIT FROM THE SEAL AT THE BASE. IT SPLIT CENTRAL ABOVE MY DEFROSTER. BY THE TIME I TRAVELED TWO MILES TO PULL OVER, I HAD WATCHED THE CRACK GROW, FORMING AN S SHAPE ONTO MY WINDSHIELD. WHEN I CONTACTED THE DEALERSHIP, I WAS IMMEDIATELY ADVISED IF IT WAS A ROCK CHIP, IT WOULD NOT BE COVERED. THERE WAS NO ROCK CHIP ON MY WINDSHIELD, I LOOKED AT IT AND TOOK PICTURES OF IT. BY THE END OF THE DAY WHEN I HAD GOTTEN OFF OF WORK, THE CRACK HAD GROWN, COVERING ABOUT 1/3 OF THE HEIGHT OF MY WINDSHIELD. THE SPLIT BEGAN WIDEN A BIT AND A COUPLE OF LITTLE GLASS FRAGMENTS WERE BREAKING OFF. I BROUGHT IT UP TO THE DEALERSHIP AND WITHIN SECONDS THEY STATED IT WOULDN'T BE COVERED DUE TO A ROCK CHIP WHEN I WATCHED IT SPLIT FROM THE BASE SEAL OF THE WINDSHIELD. THERE WAS NO INDICATION OR SIGN OF A CHIP IN THE WINDSHIELD. THEY MADE SUCH A QUICK JUDGMENT THAT I FEEL THEY HAD MADE THIS DECISION PRIOR TO MY ARRIVAL. *TR

THE HIGH BEAM SWITCH OR SOMETHING WENT WRONG AND STOPPED WORKING . CANT TURN ON HIGH BEAMS ONLY LOW BEAMS ARE WORKING . WAS IN HIGHWAY 49 AND ARE A LOT OF POTHOLES . JUST A BUMPY ROAD AND ONCE IT WAS DARK I WENT TO TURN ON BRIGHTS AND DOES NOTHING . ONLY LOW BEAMS WORK AND VERY HARD TO SEE WHEN REALLY DARK OUT ON ROAD . *TR

TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT STATED THAT THE DASHBOARD ON THE VEHICLE STARTED TO MELT. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THERE WAS NOTHING THAT COULD BE DONE OUTSIDE OF REPLACING THE ENTIRE DASHBOARD. THE FAILURE MILEAGE WAS 104,344.

TL* THE CONTACT OWNS A 2010 MAZDA 6. UPON STARTING THE VEHICLE, THE STEERING WHEEL BECAME TIGHT AND EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,213.

TL* THE CONTACT OWNS A 2006 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V344000 (AIR BAGS); HOWEVER, THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DRIVING ON FREEWAY AT ABOUT 65 MPH, ALL OF A SUDDEN THE ABS LIGHT CAME ON, SECONDS LATER THE CHECK ENGINE LIGHT CAME ON. ABOUT 30 SECONDS LATER, MY MAZDA6 SHUT OFF AND I LOST POWER STEERING. I GOT STUCK IN THE MIDDLE OF THE FREEWAY. SMOKE WAS COMING OUT OF THE LEFT SIDE (IF STANDING IN FRONT OF CAR) UNDER THE HOOD AND RADIATOR FLUID WAS POURING OUT THE BOTTOM. CAR WOULDN'T START, CLICK CLICK CLICK, HAD TO HAVE IT TOWED HOME. HAD A INDEPENDENT MECHANIC LOOK AT THE CAR, HE SAID THE ENGINE WAS BLOWN. **MY CAR GAVE ZERO INDICATIONS THAT IT WAS OVERHEATING, NO CHANGE IN THE TEMPERATURE GAUGE.** I THINK THERE IS A DEFECT SOMEWHERE IN THIS AREA, AS IT SHOULD'VE TOLD ME IT WAS OVERHEATING. I BOUGHT THIS CAR BRAND NEW IN JUNE 2006 AND HAVE BABIED IT. THIS IS THE FIRST AND ONLY PROBLEM I HAVE EVER HAD WITH IT. I DID NOT REPLACE THE ENGINE. *TR

THE HEADRESTS ON THE 2013 MAZDA CX-9 ARE EXCRUCIATINGLY UNCOMFORTABLE. THEY ANGLE AT A COMPLETELY UNNATURAL FORWARD ANGLE AND FORCE THE DRIVER'S HEAD FORWARD AND DOWN. IT WAS NOT OBVIOUS DURING THE TEST DRIVE. AFTER 6 HRS OF DRIVING THOUGH, PAIN DEVELOPED IN NECK, UPPER SHOULDERS AND LOWER BACK. WHO DESIGNED THIS MESS? WHY CAN'T THE HEADREST JUST BE STRAIGHT UP, LIKE IN THE BACK SEATS? *TR