MAZDA Complaints

WHILE STOPPED IN TRAFFIC I WAS HIT FROM BEHIND BY A CAR AT MINIMUM GOING 40MPH WHILE PROPELLED MY CAR INTO THE VEHICLE IN FRONT OF ME. THE ENTIRE FRONT AND BACK ENDS OF MY CAR ARE SMASHED IN/HANGING ON AND MY AIR BAGS DID NOT DEPLOY. AUTOBODY SHOP INDICATED THE AIR BAGS SHOULD HAVE GONE OFF WITH THAT MUCH DAMAGE. *TR

TL*THE CONTACT OWNS A 2005 MAZDA RX-8. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V773000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. IN ADDITION, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V344000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000.

CRACK IN WINDSHIELD. WENT INTO STORE, NO CRACK. CAME BACK OUT, CRACK. NOT AWARE OF ANYTHING HITTING THE WINDSHIELD. HAVE OWNED MANY VEHICLES OVER THE YEARS, HAVE NEVER HAD A WINDSHIELD CRACK, EVEN WHEN IT HAD BEEN CHIPPED BY ROCKS. CALLED DEALERSHIP, THEY SAID CALL YOUR INSURANCE COMPANY. THE CRACK IS IN THE CENTER OF WINDSHIELD, STARTS BELOW THE SEAL AT THE BOTTOM AND GOES ABOUT A THIRD OF THE WAY UP. *TR

WAS DRIVING TO DULUTH, MN AND AS I WAS CHECKING OBJECTS ON DRIVERS SIDE MIRROR I NOTICED IT VIBRATING. THAT MONDAY I CALLED MAZDA DEALERSHIP WHEN I HAD BOUGHT THE CAR FROM TO INFORM THEM. THEY TOOK IT IN AND CALLED ME BACK WITH NO SOLUTION SAYING THEIR ENGINEERS HAVE NO ANSWERS TO THE DEFECT. I WENT TO MAZDA FACEBOOK PAGE AND LOUNGED MY CONCERNS I WAS CALLED BY SOMEONE WITHIN 30 MINUTES OF I POSTING MY CONCERNS PROMISING TO GET BACK TO ME WITH 24 HRS. UPTOWN TODAY NO RESPONSE. I CAN'T US DRIVERS SIDE MIRROR AS IT MAKES ME DIZZY BUT I HAVE NO CHOICE BUT DRIVE IT AND BE CREATIVE ON HOW I CHECK FOR CARS IN MY LEFT BLIND SPOTS. *TR

I HAVE HAD THE HEADLIGHT COMBINATION SWITCH, PART NUMBER NC11-66-122 FAIL IN THIS MAZDA MIATA 6 TIMES. AFTER THE FIRST REPLACEMENT I NOTICED ALL THE SUBSEQUENT FAILURES WERE DUE TO A MECHANICAL FAILURE IN THE SWITCH AND NOT AN ELECTRICAL PROBLEM CAUSING THE FAILURE. WHEN THE SWITCH FAILS, I TURN IT TO EITHER PARKING LIGHTS OR HEADLIGHT POSITION AND THE LIGHTS WILL NOT COME ON UNLESS I PHYSICALLY CONTINUE TURNING THE SWITCH PAST IT'S "ON" POSITION. SOON AS I RELEASE THE SWITCH AND IT FALLS BACK INTO THE "ON" POSITION, THE LIGHTS GO OFF. THE FIRST 4 REPLACEMENTS WERE PERFORMED BY MAZDA DEALERS UNDER WARRANTY. OF COURSE, THEY DO NOT TRY TO FIGURE OUT THE CAUSE OF THE FAILURE, THEY MERELY REPLACE IT. THE FIFTH REPLACEMENT I WAS ABLE TO KEEP THE DEFECTIVE PART AND I DISASSEMBLE IT AND FOUND THE CONTACTS WERE NOT TOUCHING UNLESS THE SWITCH WAS TURNED PAST THE "ON". I AM NOW IN THE PROCESS OF HAVING THE 6TH COMBINATION SWITCH REPLACED. ON THIS PRESENT FAILURE I CAN ALSO PHYSICALLY PUSH THE SWITCH INWARD AND THE LIGHTS MOMENTARILY COME ON THEN TURN OFF WHEN I RELEASE THE INWARD PRESSURE. MY ASSESSMENT OF THE PROBLEM IS A POORLY MANUFACTURED SWITCH. IT IS DEFINITELY A SAFETY HAZARD SHOULD THE SWITCH FAIL AT NIGHT. FAILURE DATE MILEAGE SERVICED BY 02-25-2008 13737 MAZDA OF LONGMONT 05-26-2009 23744 SPRADLEY BARR MAZDA 01-18-2010 29206 SPRADLEY BARR MAZDA 06-01 2010 35084 SPRADLEY BARR MAZDA 10-25-2012 58656 COYOTE MOTORS 03-??-2015 72300 PART ON ORDER BY COURTESY MAZDA, LONGMONT

CRUISING NORTHBOUND ON RT. 3 JUST BEYOND EXIT 5. THE TRAFFIC WAS HEAVY.SUDDENLY, WITH ZERO WARNING SIGNS FROM THE STATE HIGHWAY MAINTENANCE CREWS, I ENTERED A POT HOLE. ROUGHLY 30-35 FEET IN LENGTH, 15 + FEET IN WIDTH AND A VARIANCE IN DEPTH OF 6"-12" I RODE THE POTHOLE OUT AND UPON EXITING THE POTHOLE TO NORMAL HIGHWAY GRADE MY VEHICLE LOST CONTROL DUE TO THE 'BUMP' OF THE INCONSISTENCY FROM NORMAL GRADE TO A POTHOLE IN SEVERE NEGLIGENT DISREPAIR. I SLID FOR APPROX. 50-60 YARDS,SPEED REMAINED BETWEEN 60-65 MPH. I STRUCK A SNOWBANK 12FT IN HEIGHT AND THE BRUNT OF THE FIRST IMPACT ON MY NECK AS MY AIRBAG DID NOT DEPLOY. I HAVE SPOKEN TO THE MAZDA CORPORATION, ASKED IF THEY INTENDED TO INVESTIGATE WHY THE AIRBAG DID NOT DEPLOY. THEY SAID, I HAVE THIS CONVERSATION...BOTH OF THEM ON RECORD, IT WAS NOT MAZDA'S RESPONSIBILITY TO SEND A FIELD AGENT TO INVESTIGATE WHY IT DID NOT DEPLOY. THE CUSTOMER SERVICE REP. WAS VERY QUICK TO INSIST THAT IT IS MY INSURANCE COMPANY'S JOB. I FEEL IT WAS DEFECTIVE. MAINLY I AM BOTHERED AT THE FACT THAT MAZDA HAS CLAIMED, (ON THE RECORD ) THAT THEY WILL NOT BE SENDING A FIELD AGENT TO INVESTIGATE A POSSIBLE DEFECT. I FEEL IT IS ABSOLUTELY IRRESPONSIBLE ON THEIR PART. IT IS SOMETHING THAT MOST CERTAINLY MUST BE LOOKED INTO AS I FEEL 100% THAT MY INJURIES WOULD HAVE BEEN MUCH LESS HAD THE AIR BAG DEPLOYED UPON THE INITIAL 60-65MPH IMPACT. THERE IS EXPOSED STYROFOAM FROM MY FRONT BUMPER AND MY FOG LIGHTS ARE ALL NILLY WILLY AND HANGING OFF THE CAR ALONG WITH 50% OF THE FRONT FENDER. I CAN SAY THAT IT IS IMMENSELY NEGLIGENT ON MAZDA'S PART TO DENY AN INVESTIGATION. THEY TOLD ME THAT IS MY INSURANCE COMPANY'S JOB, HOWEVER, IT'S NOT BECAUSE THEY DID NOT MANUFACTURE THE DEFECTIVE PRODUCT, MAZDA DID. I AM SUFFERING A CONCUSSION AND CERVICAL MUSCULOSKELTAL SYSTEM DAMAGE, AND TRULY FEEL MY INJURIES WOULD BE LESSENED HAD THE AIRBAG DEPLOYED. *TR

TL* THE CONTACT OWNS A 2006 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V344000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

REAR SUSPENSION SUPPORT ON PASSENGER SIDE RUSTED AND BROKE OFF FROM FRAME WHILE DRIVING. *TR

TL* THE CONTACT OWNS A 2006 MAZDA 6. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE JERKED BACKWARDS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000. ..UPDATED 04/23/15 *BF UPDATED 04/24/15*JB

THIS IS THE SECOND HAPPENED TO MY MAZDA CX9, 2011. THE BRAKE STARTED TO HAVE HISSING SOUNDS WHILE STEPPING ON BRAKE. THE BRAKE PEDAL IS HARDER THAN USUAL TO DEPRESS. THE BRAKE FUNCTIONS HAS BEEN REDUCED AROUND 30~50% LESS THAN NORMAL. THIS HAS PUT DERIVING SAFETY IN JEOPARDIZED. THIS IS THE SECOND TIME MY CX9'S BRAKE BOOSTER FAILURE. THE FIRST TIME IS IN YEAR 2012. I WORKED WITH MAZDA TO HAVE BRAKE BOOSTER REPLACED. HOWEVER, DEALER SEEMED NOT REALIZED THERE IS A WARRANTY EXTENDED PROGRAM FROM MAZDA --- MAZDA SPECIAL SERVICE PROGRAM -93 (SSP93). THIS IS OFFICIAL RECORDED IN NHTSA ACTION NUMBER PE14005. DEALER TRIED CONTACTING MAZDA FOR THIS PROGRAM. BUT MAZDA KEPT NOT RESPONDING, IT HAS BEEN TWO WEEKS BUT STILL NOT MESSAGE BACK FROM THEM. I PAID THE REPAIRMEN OF THE DEFECTIVE BRAKE BOOSTER (PARTS & LABOR) FROM MY OWN PACKET AT THIS POINT. DESPITE THE DEFECTIVE PARTS FOR JEOPARDIZING DRIVING SAFETY, MY COMPLAINTS TO MAZDA IS ALSO FOR THEIR NON-RESPONSIVE TO CUSTOMER'S WARRANTY PROGRAM WHICH THEY HAVE MADE.