MAZDA Complaints

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER SIDE WHEEL UNEXPECTEDLY DETACHED FROM THE VEHICLE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT EXPERIENCED A FAILURE RELATED TO NHTSA CAMPAIGN NUMBER: 14V174000 (STRUCTURE: FRAME AND MEMBERS). THE VEHICLE WAS NOT REPAIRED BECAUSE THE LOCATION OF THE DEALER WAS FAR AWAY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.

MAZDA CX-7, 2007 - FOUR DAYS AND 7,000 MILES OUT OF WARRANTY. DRIVING ON THE HIGHWAY, THE ENGINE SUDDENLY QUIT SUDDENLY AND THE CAR DIED. THE VIN NUMBER ON THE CAR IS IN THE RANGE OF NUMBERS FROM 2007 THAT HAVE REPORTED THE SAME AND SIMILAR DEFECTS MANY TIMES FROM OTHER CAR OWNERS. THE VVT ACTUATOR FAILED AND WAS REPLACED BY DEALER PENKHUS MAZDA UNDER WARRANTY IN 2009, BUT THE CHAIN WAS NOT REPLACED. RESEARCH INTO MAZDA SERVICE BULLETINS SB-10044209-4285 AND 01-012-12 INDICATE THAT THE TIMING CHAIN SHOULD HAVE BEEN REPLACED AT THE TIME SINCE THE VIN NUMBER INDICATES THE VEHICLE WAS PRODUCED PRIOR TO A MAZDA TIMING CHAIN MODIFICATION DATE OF MAY 1, 2009 (VIN #'S BELOW JM3ER...300119). MY VEHICLE FALLS INTO THIS GROUP. MAZDA ISSUED A WARRANTY EXTENSION TO 7 YEARS, 70,000 MILES FOR THIS FAULTY TIMING CHAIN IN JANUARY 2012 BUT IS NOW REFUSING TO HONOR ANY WARRANTY ON THE PREMATURE FAILURE OF THE TIMING CHAIN. VEHICLE WAS TOWED TO NEAREST SHOP AT THE TIME, +/-50 MI. SHOP SAID TIMING CHAIN WAS BROKEN AND A NEW ENGINE PROBABLY NEEDED. ESTIMATED COST $8,000. I PHONED NEAREST DEALERS IN DENVER AND COLORADO SPRINGS TO DISCUSS WITH SERVICE DEPARTMENTS. THEY ADVISED IF IT WAS TIMING CHAIN FAILURE IT COULD EASILY BE A NEW ENGINE AT $8 - 10,000. MY HOME IS BETWEEN 175 AND 225 MILES FROM THE NEAREST DEALER. I CONTACTED MY LOCAL SHOP WHO ADVISED ME TO CONTACT KRACL AUTOMOTIVE IN GLENWOOD SPRINGS. KRACL SAID THEY WOULD DEFINITELY LOOK AT IT, DETERMINE CAUSE OF FAILURE AND ATTEMPT TO REPAIR PRIOR TO RECOMMENDING TOTAL ENGINE REPLACEMENT. I HAD THE CAR TOWED ANOTHER 100 MILES TO GLENWOOD SPRINGS, 22 MILES FROM MY HOME, AND THE CLOSEST CAPABLE REPAIR SHOP. KRACL ADVISED ME THE TIMING CHAIN HAD BROKEN AND TWO VALVES WERE DAMAGED BUT NOT THE CYLINDER HEAD. REPAIR ESTIMATED AT +/- $4,000. REPAIRS WERE COMPLETED WITH SPECIAL ORDER MAZDA PARTS COST OF $3,851.21. *TR

DASHBOARD CRASH PAD ON THE PASSENGER SIDE IS MELTING. I LIVE IN FLORIDA AND USE A SUN SCREEN IN MY WINDOW WHEN THE VEHICLE IS PARKED. CAUSES DASH TO BECOME SHINY AND THERE IS A GLARE WHEN DRIVING. *TR

THE FRONT DASH IN MY VEHICLE HAS BEEN MELTING AND KEEPS GETTING WORSE AS TIME GOES ON. WHEN I RUB A CLOTH ACROSS IT, THE FABRIC STICKS TO THE DASH. I'M VERY GOOD ABOUT USING A SUNSHIELD WHEN PARKED OUTSIDE, BUT THIS HAS NOT PREVENTED THE MELTING. *TR

TL* THE CONTACT OWNS A 2000 MAZDA PROTEGE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SIDE AIR BAG DEPLOYED INADVERTENTLY AND WITHOUT WARNING. NO INJURIES WERE REPORTED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD SAFELY AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

MULTIPLE TIMES, STARTING IN THE SUMMER OF THE VEHICLE'S FOURTH YEAR, I HAVE BEEN UNABLE TO SEE CLEARLY THROUGH THE WINDSHIELD DUE TO THE GLARE FROM THE MELTING DASHBOARD. LUCKILY IT HAS NOT CAUSED ANY INJURIES OR DEATH DUE TO THE FACT THAT I WAS AWARE OF THE PROBLEM AND MORE DILIGENT OF OTHERS ON THE ROAD. *TR

UNABLE TO SEE OUT FRONT WINDSHIELD DUE TO GLARE FROM MELTING DASHBOARD WITH SUN HITTING AT CERTAIN ANGLES. *TR

I WAS UNABLE TO STOP MY VEHICLE IN TIME TO AVOID A COLLISION WITH ANOTHER CAR. IT FELT TO ME THAT I HAD NO CONTROL OVER THE CAR BECAUSE THE ENGINE WAS RACING. I APPLIED THE BRAKES HARD BUT THE CAR WOULD NOT STOP. THE TRAFFIC LIGHT HAD JUST CHANGED AND I WAS ACCELERATING TO GO THROUGH THE LIGHT. THAT IS WHEN THE VEHICLE WENT OUT OF MY CONTROL. AFTER THE ACCIDENT, I TRIED TO DRIVE MY CAR AWAY FROM THE SCENE BUT THE ENGINE WAS RACING AND I COULD NOT CONTROL THE CAR. THAT IS WHEN I REALIZED THAT THE VEHICLE IS NOT DRIVABLE BECAUSE THE ENGINE APPEARS TO BE STUCK WITH THE THROTTLE OPEN. I TRIED TO DRIVE IT BUT HAD TO USE THE EMERGENCY BRAKE TO STOP IT. *TR

THE GLUE IS MELTS ON MY DASHBOARD CAUSING A GLARE ON THE WINDOW. IT MAKES IT DIFFICULT FOR ME TO SEE WHEN I'M DRIVING ON A SUNNY DAY. THE DASHBOARD IS VERY STICKY. *TR

MY VEHICLE IS LISTED IN THE OCT 22, 2014 NHTSA PRESS RELEASE AS BEING INCLUDED IN THE TAKATA AIRBAG RECALL. I CONTACTED MAZDA CUSTOMER EXPERIENCE (800) 222-5500 ON OCT 23 BUT, AFTER A FEW DAYS, I WAS TOLD THAT MY VEHICLE IS NOT ON THEIR DATABASE AND THAT I SHOULD CONTACT THE DEALER IN GUAM, TRIPLE J MOTORS (671) 648-2277, WHERE I ORIGINALLY PURCHASED MY VEHICLE. THE DEALER RESPONDED TO ME VIA EMAIL ON OCT 29, STATING THAT ACCORDING TO MAZDA, THE AIRBAG RECALL "IS ONLY EXTENDED TO VEHICLES PURCHASED IN HAWAII, PUERTO RICO AND THE VIRGIN ISLANDS". I'M NOT SURE IF MAZDA IS CORRECT IN EXCLUDING GUAM BECAUSE ACCORDING TO THE NHTSA PRESS RELEASE IT "APPEARS TO BE A PROBLEM RELATED TO EXTENDED EXPOSURE TO CONSISTENTLY HIGH HUMIDITY AND TEMPERATURES" AND THE REGIONAL RECALL INCLUDED GUAM IN THE LIST OF AREAS. PLEASE VERIFY THIS AND LET ME KNOW. I AM CURRENTLY NOT DRIVING THE VEHICLE IN FEAR OF THE SAFETY OF MY FAMILY. THANK YOU FOR YOUR ATTENTION. *TR