MAZDA Complaints

IN AUGUST OF 2016 RECEIVED A NOTICE FROM MAZDA STATING MAZDA DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN MAZDA 2005 MPV. THE RECALL NOTICE CONTINUES TO STATE DO NOT DRIVE THE VEHICLE BECAUSE HIGH LEVELS OF HUMIDITY CAN CAUSE THE PASSENGER FRONTAL AIR BAG TO RUPTURE AND COULD RESULT IN METAL FRAGMENTS STRIKING THE DRIVER OR OTHER VEHICLE OCCUPANTS RESULTING IN SERIOUS INJURY OR DEATH. ON 10-31-16, I CALLED OAK TREE MAZDA, SAN JOSE TO SCHEDULE THE APPOINTMENT. I PROVIDED THEM WITH MY VIN NUMBER AND WAS TOLD BY THE PARTS DEPARTMENT THEY DID NOT HAVE THE PART IN STOCK AND WOULD NEED TO ORDER IT. THE SAID AS SOON AS THE PART CAME IN THEY WOULD CALL ME TO SCHEDULE THE REPAIR. NEVER RECEIVED A CALL BACK WITHIN 1 MONTH. CALLED AGAIN AND WAS IN ESSENCE TOLD THE SAME INFORMATION TAT THEY WOULD CALL ME BACK WITH INFORMATION. PROVIDED THEM WITH MY CORRECT PHONE NUMBER AND AS OF THIS DATE, 2-9-17 HAVE NOT RECEIVED A CALL BACK TO SCHEDULE MY APPOINTMENT. PLEASE ASSIST ME IN GETTING THIS ISSUE FIXED SO WE CAN DRIVE OUR VEHICLE. I AM NOT SURE IF THIS INVOLVES THE "TAKATA RECALL" AS OUR PAPERWORK JUST INDICATES, FRONT AIR BAG INFLATOR.

MAZDA CX-7 RECALL 9716H. RCVD RECALL NOTICE IN 10/2016 BUT NO FURTHER NOTICES & TOLD IN NOTICE THAT PARTS WERE NOT AVAILABLE TO CORRECT THE DANGEROUS RECALL. HAD NO IDEA HOW DISASTROUS THIS PROBLEM COULD BE. DRIVING MY CX-7 ON OLD WILLETS PATH, SMITHTOWN, NY ON 2/3/17 @ APPROX. 6:30PM WITH MY 4 CHILDREN IN THE CAR, TRAVELING LESS THAN 35 MPH WHEN THE RIGHT WHEEL CAME OFF THE AXLE OF THE CAR. THE WHEEL WAS THE RIGHT SIDE PASSENGER SIDE OF CAR. THE CAR THEN BEGAN TO TURN INTO ONCOMING TRAFFIC AS A RESULT OF LOSING CONTROL OF THE CAR. CARS HAD TO MOVE OUT OF MY WAY AS IT WAS ALMOST OUT OF CONTROL. I FEARED FOR THE LIFE OF MYSELF AND MY 4 KIDS IN THE CAR. THANKFULLY I WAS ABLE TO LUCKILY GAIN CONTROL OF THE CAR DUE TO MY 30+ YRS EXPERIENCE AS A DRIVER AND FORCE THE CAR ONTO THE SHOULDER OF THE RIGHT SIDE OF THE ROAD, SLIDING INTO DIRT. THE CAR SKIDDED APPROX 75 FEET ON PAVEMENT. (PHOTOS ATTACHED) THE CAUSE OF THE ACCIDENT WAS DIAGNOSED BY MY MECHANIC AS THE BALL JOINT AND LOWER CONTROL ARM OF THE CAR COMPLETELY SNAPPING/ BREAKING CAUSED BY EROSION/CORROSION, WHICH IS EXACTLY WHAT THE RECALL IS FOR. CAR WAS TOWED AS WAS NOT DRIVABLE. THE TIRE CAUSE DAMAGE TO THE AXLE WHEEL, AND OTHER PARTS OF THE CAR AND ENGINE AS DESCRIBED BY SMITH HAVEN MAZDA, WHERE CAR IS CURRENTLY BEING REPAIRED. HAD I BEEN TRAVELING AT A HIGHER RATE OF SPEED, THIS COULD HAVE BEEN A DEADLY MATTER AND MYSELF AND 4 CHILDREN COULD HAVE BEEN KILLED. I AM SO UPSET THAT MAZDA DID NOT IMMEDIATELY NOTIFY THEIR CUSTOMERS TO COMPLETELY STOP USING THESE CARS DUE TO THE DANGEROUS RISK OF DEATH/CRASH. I NO LONGER WANT TO BE AN OWNER OF THIS MAZDA AND WANT TO DITCH THIS CAR FOR FEAR OF WHAT COULD HAVE HAPPENED TO MY FAMILY; UNACCEPTABLE SAFETY NOTIFICATION BY MAZDA. HAD MYSELF OR CHILDREN BEEN KILLED OR HURT, I WOULD BE SUING MAZDA. WILL MAZDA CONSIDER OFFERING ME ANY COMPENSATION ON TRADING/SELLING THIS CAR?

NEUTRAL SAFETY SWITCH GONE BAD AND RUSTY AND MAZDA REFUSES TO HELP. DID RESEARCH ONLINE AND FOUND OVER 500 CONSUMERS WITH THE SAME EXACT ISSUE!

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DOOR AJAR LIGHT COMES ON EVEN THOUGH ALL DOORS ARE FIRMLY CLOSED. WARNING ALARM (DING) COMES ON RANDOMLY ALONG WITH INTERIOR DOME LIGHT AND WON'T SHUT OFF. ALL DOORS ARE CLOSED BUT LIGHT GOES ON AND OFF RANDOMLY AND CONSTANTLY DRAINING THE BATTERY. ALSO JUST HAD TO REPLACE THE SMART JUNCTION BOX BECAUSE THE DOOR UNLOCK BUTTON NO LONGER WORKED ON ANY OF THE DOORS OR KEY FOB SO I COULD NO LONGER OPEN THE BACK HATCH.

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT STATED THAT THE VEHICLE JERKED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS WERE CORRODED; HOWEVER, A REMEDY WAS NOT DISCLOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) FOR THE PASSENGER SIDE AIR BAG INFLATOR AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 MAZDA MZ5 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V594000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

UPON DRIVING MY VEHICLE, IT BECAME VERY DIFFICULT TO STOP AT ALL TIMES. I HAD TO USE BOTH FEET TO STOP AT A EMERGENCY STOP AND ALMOST HIT A CAR PULLING OUT IN TRAFFIC. THERE WAS NO STOPPING THIS VEHICLE USING THE BREAKS. I HAVE MY TWO SMALL CHILDREN THAT TRAVEL WITH ME, THIS PROBLEM WAS A HUGE THREAT TO THEIR SAFETY AND LIVES. THIS PROBLEM NEEDS TO BROUGHT TO THE ATTENTION OF OTHER DRIVERS BEFORE IT IS TOO LATE. BEFORE MY CAR CAUSED AN ACCIDENT, I BROUGHT IT TO MY MECHANIC AND HE TOLD ME IT WAS THE BREAK BOOSTER. HE ALSO TOLD ME THAT THIS SHOULD NOT BE HAPPENING CONSIDERING THE AGE AND MILEAGE ON MY VEHICLE. HE DID SOME RESEARCH AND FOUND SEVERAL COMPLAINTS RELATED TO THIS ISSUE, BUT NO RECALLS. WITH NO OTHER CHOICE I HAD HIM FIX THE PROBLEM. THIS IS A HUGE SAFETY PROBLEM AND SHOULD HAVE A RECALL. I WOULD LIKE TO BE REIMBURSED FOR THE MECHANIC I PAID TO FIX THE PROBLEM. IF IT WASN'T FOR THE DEFECT IN THE BREAK BOOSTER, I WOULDN'T HAVE HAD THIS PROBLEM IN THE FIRST PLACE. MY QUESTIONS TO YOU ARE, HOW MANY PEOPLE HAVE TO HAVE THEIR LIVES AND LOVED ONE'S LIVES PUT AT RISK IN ORDER FOR A RECALL TO BE ISSUED? IS IT CHEAPER TO HAVE A LAW SUIT OR TO ISSUE A RECALL?