MAZDA Complaints

FOR THE LAST 2 YEARS I HAVE BEEN TRYING TO GET OUR HEADLIGHTS TO WORK PROPERLY WITH NO SUCCESS. EVEN WHEN BOTH DIM HEADLIGHTS ARE WORKING THEY ARE SO DIMM WE CAN'T DRIVE WITH THEM AND IF ONE OF THEM GOES OUT WE MIGHT AS WELL NOT HAVE A HEADLIGHT. I HAVE A VW AND IF ONE OF IT'S LOW BEAM LIGHTS IS OUT IT IS 100 TIMES BRIGHTER THAN THE MAZDA WITH BOTH LOW BEAMS. THIS IS VERY DANGEROUS BECAUSE IF WE ARE OUT AT NIGHT WE HAVE TO USE THE HIGH BEAMS WHICH BLINDS ON COMING TRAFFIC. I HAVE TAKEN IT TO JIM ELLIS MAZDA TWICE AND THE FIRST TIME I DIDN'T EVEN GET HOME WITH OUT THE LIGHT FALLING OUT. TOOK IT BACK AND THEY ASSURED ME IF WAS FIXED BUT IT WASN'T AND NOW THE SERVICE REP NOR THE SERVICE MANAGER WILL EVEN RETURN MY CALL. I HAVE HAD IT TO 3 DIFFERENT LOCAL SHOPS AND THEY CAN'T FIX IT EITHER. ONE OF THEM FINALLY GOT THE LIGHT FROM FALLING OUT AND REPLACED THEM BOTH WITH THE BRIGHEST LIGHT WE COULD FIND AND THEY ARE STILL VERY VERY DIMM. I HAVE ALSO SPENT HUNDREDS OF DOLLARS ON THIS ISSUE SO IT IS NOT ONLY DANGEROUS BUT VERY DISAPPOINTING NOT TO MENTION VERY DANGEROUS. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL: ITS BEEN 6 MONTHS, AND IT'S A REAL HARDSHIP WITH NOT BEING ABLE TO HAVE FRONT SEAT PASSENGERS IN MY PRIMARY AUTOMOBILE. I AM IN A CARPOOL TO DRIVE MY CHILD AND NEIGHBORHOOD CHILDREN TO SCHOOL, AND I HAVE NOT BEEN ABLE TO DO SO WITHOUT HAVING SOMEONE IN THE FRONT SEAT. I ALSO RECEIVED A NOTICE THAT THE FRONT SUSPENSION HAS A SAFETY RECALL FOR LOWER CONTROL ARMS REPLACEMENT, I RECEIVED THIS NOTICE IN AUGUST WITH NO FURTHER COMMUNICATION FROM MAZDA OR MY DEALERSHIP. I'M DISAPPOINTED WITH RESPONSES I GET TO MY INQUIRIES FROM MY MAZDA DEALERSHIP. *TR

THE REAR PASSENGER SIDE WHEEL WELL IS COMPLETELY RUSTED AND THE MOUNT IS LOOSE ATTACHED TO NOTHING. NOTICED IT WHILE RIDING DOWN A SMOOTH STREET WHEN I HEARD A LOUD THUMP. IN THAT MOMENT I THOUGHT I LEFT MY REAR PASSENGER DOOR OPEN. I WAS LUCKY I WAS RIDDING ON THE HIGHWAY.

TL* THE CONTACT OWNS A 2014 MAZDA 5. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE REVVED AT A HIGH RATE AS IF THE VEHICLE WOULD TAKE OFF. THE FAILURE OCCURRED WHILE THE VEHICLE WAS PARKED AND THE ENGINE WAS WARMED UP. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

I HAD TO PUSH HARDER AND HARDER ON MY MAZDA CX9 BRAKE PEDAL FOR MY CAR TO SLOWDOWN AND TO COME TO A COMPLETE STOP . THIS HAPPENED WHEN BACKING OUT OF MY GARAGE AND THE BRAKE IS GETTING WORSE EVERYDAY ON MY WAY TO WORK . ON THE DAY WHEN I HAD TO TAKE MY CAR TO THE MECHANICS , I HAD PRACTICALLY PUT BOTH FEET ON THE BRAKE PEDAL FOR THE CAR TO STOP . IT WAS A TERRIFYING EXPERIENCE THAT THE CAR WOULD NOT STOP AND CONTINUED TO ROLL FORWARD AND MORE SO AT EVERY TRAFFIC LIGHT . I TOOK MY CAR TO TWO DIFFERENT MECHANICS WITHIN ONE HOUR SINCE I DIDN'T BELIEVE THE FIRST ONE AND WANTED A SECOND OPINION . THEY BOTH TOLD ME THAT THE BRAKE BOOSTER AND THE MASTER CYLINDER WERE DEFECTIVE AND NEEDED TO REPLACE IMMEDIATELY BECAUSE I JUST DON'T HAVE BRAKE ON MY CAR ! THEY SAID THIS SHOULD NOT HAPPEN IN A CAR WITH ONLY 59,000 MILES . THE FIRST MECHANIC EVEN HAD ME SIGNED A WAIVER SINCE I DIDN'T WANT THEM TO FIX THE BRAKE AND WANTED A SECOND OPINION . I DID NOT BELIEVE THAT IT WOULD COST ME $1062,07 TO FIX THE BRAKE . UNFORTUNATELY THE SECOND MECHANIC GAVE ME THE SAME DIAGNOSTIC WITH THE COST OF $843 AND TWO DAYS TO ORDER THE PARTS SINCE IT WAS ON SATURDAY AND RECOMMENDED ME TO LEAVE THE CAR IN THEIR GARAGE . AND TO MAKE THE THING WORSE MY MAZDA DEALER SERVICE IS NOT OPEN ON THE WEEKEND . I GOOGLED AND FOUND OUT THAT THE DEFECTIVE BRAKE HAS HAD HAPPENED TO SEVERAL OTHER MAZDA CX 9 OWNERS AND NO RECALLS HAD EVER BEEN ISSUED . I DO HAVE PHOTOS OF THE DEFECTIVE BRAKE BOOST AND MASTER CYLINDER BUT DON'T KNOW HOW TO UPLOAD .

HEADLIGHTS JUST STOP WORKING. I HAVE TO HIT A BUMP IN THE ROAD TO TURN IT BACK ON. VERY DISAPPOINTING.

I RECEIVED A RECALL LETTER ON 6/2016 AND CALLED IN TO SCHEDULE OR REMEDY THE PROBLEM ON 07/18/2016, I TOLD THE PART WOULD BE ORDERED. CALLED BACK ON 9/20/2016 PART WAS NOT ORDERED BECAUSE PERSON IN CHARGE OF DOING SO WAS FIRED. THEY TOLD ME THAT THE PART WOULD BE ORDERED AGAIN AND THAT I WOULD BE CONTACTED. AGAIN, I CONTACTED MAZDA ON 10/2016 AND AGAIN THEY TOLD ME THAT THE PART WAS INACCURATELY ORDERED AND THAT THEY WOULD CALL ME ONCE IT WAS REORDERED AND RECEIVED. I HAVE NOT RECEIVED A CALL FROM MAZDA AND AM VERY TIRED OF GETTING THE RUN AROUND. I NEED TO REMEDY THIS ISSUE.

THE PASSENGER SIDE AIR BAG DOOR, PART NUMBER FEY157K5X, HAS BECOME BRITTLE AND IS CRACKED WHERE THE AIRBAG DEPLOYS. THIS CREATES A HAZARD AS THE BRITTLE PIECES OF VINYL WILL BECOME PROJECTILES IN THE EVENT OF AIRBAG DEPLOYMENT. THIS IS CLEARLY THE FAULT OF THE MANUFACTURER AND SHOULD BE REMEDIED. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B304. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DROVE ~600 MILES WITH A FAILED BRAKE BOOSTER. FOUND OUT VIA INTERNET THAT MAZDA HAD PROVIDED AN EXTENDED WARRANTY TO COVER THIS DEFECT. WHEN THE DEALERSHIP WHERE I TOOK THE CAR TRIED TO FIND THE PART IT WAS ON BACKORDER WITH MAZDA. THE MAZDA SERVICE MANAGER AT PRESTON MAZDA, JOHN ROSENSTEEL, HAD ONE OF HIS PEOPLE DRIVE TO BUTLER, PA FROM BOARDMAN, OH TO PICK UP THE PART. I TOOK THE CAR TO THE DEALER ON THE DAY BEFORE THANKSGIVING AND THE CAR WAS READY TO GO WITH A NEW BOOST UNIT BY FRIDAY. THIS WAS ALL DUE TO THE EFFORTS OF AN EXCELLENT SERVICE MANAGER AT THE DEALERSHIP. MAZDA FAILED ME AS A CUSTOMER BY NOT HAVING THE BRAKE BOOSTER IN STOCK EVEN THOUGH IT WAS THE SUBJECT OF MULTIPLE FAILURES AND AN EXTENDED WARRANTY. *TR