MAZDA Complaints

MY COMPLIANT IS WITH A DEALER I CONTACTED TO FIX A SAFETY RECALL ON MY VEHICLE. THE DEALER, RUSSLE MAZDA BALTIMORE MD, REQUIRED TWO SEPARATE VISITS, ONE FOR AN INSPECTION AND IF NEEDED ANOTHER TO MAKE THE REPAIRS ONCE PARTS CAME IN. WHY THEY COULDN'T ORDER THE PARTS AND DO EVERYTHING AT ONE TIME, I DON'T KNOW. TWO VISITS IS INCONVENIENT AND UNREASONABLE. I CALLED ANOTHER DEALER WHO ORDERED THE PARTS INSTANTLY FOR THEM TO BE REPLACED DURING ONE VISIT. THE RECALL NOTICE SAYS TO NOTIFY YOU IF THE DEALER DOES NOT REPAIR THE DEFECT WITHIN A REASONABLE TIME AND RUSSLE MAZDA WAS NOT REASONABLE. I DID LET THEM KNOW THIS AS WELL. THANKS. ALEXANDRA

I CAME OUT TO MY 1 MONTH OLD MAZDA CX-5 THIS MORNING TO FIND THE CONTENTS OF MY GLOVE BOX AND CONSOLE STREWN ABOUT THE INTERIOR CABIN. CLEARLY THE CAR HAD BEEN BROKEN INTO, BUT THERE WAS NO SIGN OF FORCIBLE ENTRY. I RELY ON THE WALK-AWAY LOCK FUNCTION TO LOCK MY CAR WHEN I EXIT THE VEHICLE (AS DESCRIBED BY THE DEALER & OWNER'S MANUAL). LATER THE SAME MORNING I TESTED THE AUTOLOCK AFTER DRIVING THE CAR, AND THEN PUTTING IT IN PARK AND TURNING OFF THE ENGINE. I WALKED AWAY FROM THE CAR WITH THE KEYFOB IN MY HANDBAG AND HAD SOMEONE STAND NEXT TO THE FRONT PASSENGER DOOR AND CHECK THE CAR DOOR HANDLE -- THE CAR DID NOT LOCK. I CALLED THE SERVICE DEPT AT THE MAZDA DEALER WHERE I BOUGHT THE CAR AND THEY SUGGESTED THAT THE AUTOLOCK MIGHT HAVE GOTTEN DEFEATED IN THE ONBOARD COMPUTER SETTINGS. I CHECKED THE SETTINGS AS THEY DIRECTED AND ALL OF THE AUTOLOCK FEATURES WERE TOGGLED IN THE ON POSITION. THE SERVICE REP ALSO SUGGESTED THAT THE AUTOLOCK WILL NOT FUNCTION PROPERLY IF YOU WALK AWAY FROM THE CAR TOO QUICKLY.

MY REAR BRAKE PADS HAD TO BE REPLACED WITH ONLY 33000 MILES ON THE CAR. THE FRONT ONES HAVE NOT BEEN REPLACED YET. THERE IS A RECALL TBS 04-003/14 ON THE BRAKES BUT MAZDA DID NOT HONOR IT BECAUSE THEY SAID THE SERVICE MANAGER SAID THE PADS WORE OUT EVENLY. IF DEFECTIVE THEY SHOULD WEAR OUT UNEVENLY. HUH? WHY DID THE BRAKE PADS WEAR OUT SO FAST?

AFTER 90K MILES, THE AIRBAG LIGHT CAME ON. I TOOK THE CAR INTO THE DEALERSHIP, THE DIAGNOSTIC REQUIRED ME TO REPLACE THE SAS MODULE. I WOULD NEED TO RE-CALIBRATE THE AIRBAG SENSORS, IF THIS WAS UNSUCCESSFUL THEN I WOULD NEED TO SPEND ANOTHER $2400 REPLACING THE AIRBAG SENSORS. THE CAR HAS BEEN IN NO ACCIDENTS AND NO FENDER BENDERS, SEEMS LIKE A MANUFACTURE DEFECT.

WHILE DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ON, MY CAR ATOMATICALLY SLAMMED ON THE BRAKES AND SLOWED DOWN RAPIDLY. A SHORT TIME LATER, THE FORWARD OBSTRUCTION WARNING INDICATOR CAME ON AND SAID AN INSPECTION WAS NEEDED. MAZDA DEALERSHIP SAID "NEVER HEARD OF THAT" DESPITE SIMILAR PUBLIC COMMENTS ON USER FORUMS. DEALER WILL NOT COVER FULL COST OF THE REPAIR BECUASE CARE IT OUT OF WARRANTY. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE THAT SHOULD NOT FALL UNDER NORMAL WARRANTY CONSIDERATIONS.

REAR SHOCK MOUNT RUSTED, RIGHT SIDE. CAN NOT DRIVE MY CAR AND NO ONE WILL BUY IT IN THIS CONDITION. THE BODY SHOP CANNOT REPAIR AND HE SAID IT IS TOO DANGEROUS TO DRIVE. IT CAN CAUSE AN ACCIDENT.

LOSS OF BRAKE FLUID; BRAKE PEDAL HARD TO PUSH & NOT STOPPING CAR; NOISE AT BRAKE PEDAL

THE HEADRESTS JUT FORWARD AT AN EXTREME ANGLE AND CAUSING CHRONIC AND ACUTE NECK, HEAD AND BACK PAIN. THE DESIGN OF THESE IS A RESULT COMPLIANCE WITH THE NHTSA'S HEADREST STANDARD. THE NHTSA WENT TOO FAR AND SHOULD RECONSIDER THE STANDARD. IT IS CAUSING MISERY FOR THOUSANDS OR EVEN MILLIONS OF MOTORISTS. TO ALLEVIATE THE PAIN, I WAS FORCED TO REVERSE THE HEADREST...MAKING IT FAR UNSAFER IN THE EVENT OF AN ACCIDENT. THERE ARE THOUSANDS OF POSTS ABOUT THIS ONLINE.

TL* THE CONTACT OWNS A 2008 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V354000 (AIR BAGS), 15V869000 (AIR BAGS), AND 16V354000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V048000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.