MAZDA Complaints

THE DRIVER SEAT OF MY CAR UNEXPECTEDLY DETACHED FROM SEAT MOUNT DURING NORMAL USE, THE DRIVER SEAT FELL BACKWARD ON TO THE BACK SEAT, LEAVING MY CAR NON-FUNCTIONAL. FOR SAFETY REASONS, I HAD MY CAR TOWED TO THE DEALERSHIP, A DISTANCE OF APPROXIMATELY 25 MILES. I WAS PLEASED THAT THE SERVICE REP MADE AN EFFORT TO CHECK TO SEE IF THERE WERE OTHER SIMILAR REPAIRS REPORTED. HE TOLD ME THAT THERE WERE NONE FOUND. HOWEVER, LATER I FOUND OUT THAT THERE WERE FORTY-NINE OTHER CONSUMER COMPLAINTS MADE TO YOUR OFFICE, NHTSA, REGARDING THE DRIVER SEAT IN THIS SAME MAKE, MODEL AND YEAR MAZDA. I HOPE THAT THE OFFICE OF DEFECTS INVESTIGATION (ODI) CONSIDERS OPENING AN INVESTIGATION TO REMEDY THE DEFECT IN THIS GROUP OF VEHICLE, AND, THE UNREASONABLE SAFETY RISK IT HAS ON PUBLIC SAFETY.

LETTER FROM SENATOR GILLIBRAND ON BEHALF OF CONSTITUENT RE 1992 MAZDA PROTEGE. *SMD THE CONSUMER IS SEEKING REIMBURSEMENT FOR AN IGNITION SWITCH REPLACEMENT HE PAID FOR OUT-OF-POCKET. *JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V382000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE COMING TO A STOP AT 10 MPH, THE BRAKE PEDAL FELT SQUISHY. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE PEDAL WOULD ALMOST TRAVEL TO THE FLOORBOARD. THE FEELING WAS ALSO PRESENT WHILE THE VEHICLE WAS STOPPED AT A STOP LIGHT. THREE MONTHS LATER, THE CONTACT HEARD AN AIR NOISE WHEN THE BRAKES WERE BEING APPLIED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE DRIVING 40 MPH, THE REAR PASSENGER SIDE TIRE FELT LIKE IT WAS FLAT. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS TO KEEP IT IN POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS CORROSION AT THE FORWARD ATTACHMENT OF THE LOWER CONTROL ARM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND A LOUD SQUEALING NOISE EMITTED. AFTER APPLYING THE BRAKE PEDAL NUMEROUS TIMES, THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER AND CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,300. THE VIN WAS UNAVAILABLE.

I NOTICED THAT AT VERY SLOW SPEED (BACKING OUT, EASING FORWARD) THE BRAKE PEDAL WAS VERY HARD, DID NOT DEPRESS, AND CAR WAS DIFFICULT TO STOP. I DID NOT HAVE MUCH OF A PROBLEM AT REGULAR (60 MPH) SPEED. ONLY ONCE WAS THERE A LOUD HISSING ON THE DRIVERS SIDE WHEN THE PEDAL WAS DEPRESSED. THE DEALER TOLD ME BRAKES WERE FINE BUT THE CAR DID NOT DRIVE FINE. I TOOK IT TO MY MECHANIC WHO TOLD ME I NEEDED FRONT BRAKE PADS. UPON CHANGING BRAKE PADS, I WAS TOLD THE BRAKE BOOSTER WAS BAD AND CAUSING THE PADS TO WEAR ABNORMALLY FAST AND THAT THE PROBLEM WAS ACTUALLY WORSE WITH THE NEW PADS. DEFINITELY A PROBLEM AS I WAS ONLY AT 31,000MI. I DIDN'T NOT RETURN TO THE DEALER AND HAD THE MECHANIC DO THE REPAIR RIGHT THEN. WHAT I THOUGHT WAS MINOR MAINTENANCE TURNED INTO A $500 REPAIR. I FOUND OUT LATER THAT THERE IS AN EXTENDED WARRANTY OF 7YR/90,000MI ON THE BRAKE BOOSTER IF DIAGNOSED AND FIXED BY A DEALER.

TL* THE CONTACT OWNS A 2007 MAZDA 5. WHILE DRIVING APPROXIMATELY 62 MPH WITH THE CRUISE CONTROL ACTIVATED, THE BRAKE PEDAL FAILED TO OPERATE. THE CONTACT APPLIED THE EMERGENCY BRAKE, PULLED THE CLUTCH, AND THE CRUISE CONTROL WAS DEACTIVATED IN ORDER FOR THE VEHICLE TO BRAKE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

TL* THE CONTACT OWNS A 2001 MAZDA 626. WHILE DRIVING 15 MPH, AND SLOWING DOWN TO MAKE A TURN INTO A PARKING LOT, THE STEERING WHEEL EMITTED SMOKE AND BURST INTO FLAMES. THE POLICE DEPARTMENT EXTINGUISHED THE FIRE, BUT DID NOT FILE A REPORT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC REPLACED THE STEERING WHEEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I PURCHASED/FINANCED MY VEHICLE ON OCTOBER 9, 2015 AT HILLTOP NISSAN (258 ROUTE 10, EAST HANOVER, NJ 07936) AT 59,201 MILES. ON APRIL 7, 2016, I WENT TO START THE VEHICLE AND THE VEHICLE WOULD NOT START. I HAD IT TOWED TO MAZDA OF LODI, SO THE SERVICE DEPARTMENT CAN TAKE A LOOK AT THE VEHICLE. THE SERVICE DEPARTMENT CONTACTED ME AND SAID IT WAS THE ENGINE AND THE VEHICLE NEEDS A NEW ENGINE. THE VEHICLE HAS ONLY 63,545 MILES ON IT, AND SINCE THEN, I DROVE ONLY 4,344 MILES IN THE SIX MONTHS. I ASKED THE DEALER, FINANCE DEPARTMENT FOR A WARRANTY/EXTENDED WARRANTY AND THE FINANCE MANAGER SAID, THERE ARE NO WARRANTIES. I DID NOT RECEIVE A WHITE (SQUARE) PIECE OF PAPER OR BOOKLET FOR WARRANTY INFORMATION OR "AS IS" INFORMATION. NOW, I AM PAYING $8500.00 FOR A NEW ENGINE. THEN, I SEARCHED ONLINE FOR ANY SAFETY ISSUES OR RECALLS ON VINRCL.SAFECAR.GOV. I FOUND OUT THAT THIS VEHICLE HAS A DEVASTATING SAFETY RECALL INVOLVING THE AIRBAGS. (THERE WAS ALSO A RECALL MANY YEARS AGO INVOLVING THE ENGINE, AND THAT MAZDA RX-8 OWNERS CAN RETURN THE VEHICLE, BY CHOICE, FOR A FULL REFUND??) THE DEALER, HILLTOP NISSAN, DID NOT NOTIFY ME ABOUT THIS RECALL. THEY SOLD ME A USED CAR WITH A SERIOUS SAFETY AIRBAG RECALL. (ALSO: RECALLS ON A ENGINE) ISSUE: I HAVE A SERIOUS DEFECT INVOLVING AIRBAGS THAT DISPENSE SHRAPNEL. I WONDER WHAT OTHER SERIOUS SAFETY ISSUES INVOLVING THE ENGINE/VEHICLE THAT WERE NOT DISCLOSED? THANK YOU *TR