2018 MERCEDES-BENZ C 300 Complaints

RECALL LETTER STATES DEFECTIVE NUT IN STEERING COLUMN REPLACEMENT PART IS NOT AVAILABLE AND NO DATE IS GIVEN WHEN IT WILL BE AVAILABLE. LETTER WARNS IF THE PART (NUT)) CRACKS THERE IS A RISK OF A CRASH. MERCEDES FACTORY OR THE DELRAY MERCEDES DEALERSHIP THAT LEASED THE CAR TO ME, WILL NOT PROVIDE A SAFE VEHICLE FOR ME TO DRIVE UNTIL THE PART CAN BE FIXED.. I DO NOT HAVE ANY OTHER TRANSPORTATION. I DO NOT WANT TO RISK DRIVING AN UNSAFE CAR. *JS

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V850000 (STEERING) AND 18V906000 (INTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HOUSE OF IMPORTS (6862 AUTO CENTER DR, BUENA PARK, CA 90621, (714) 627-5553) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME PERTAINING TO NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT LEASED A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901, (415) 233-6509) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755, (562) 374-7759) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I AM WRITING TO SHARE MY DISSATISFACTION WITH MERCEDES BENZ. I HAVE A 2018 C300 THAT WAS PURCHASED BRAND NEW. THE STEERING WHEEL IS DETERIORATING AND I ADDRESSED THE SERVICE DEPARTMENT OF ONTARIO,CA. I OPENED A CASE WITH CORPORATE AND SPOKE WITH CASE MANAGER JAMES WHO WAS NOT HELPFUL, AND REFUSED TO PUT IN A ESCALATION TO MANAGEMENT ABOUT MY SITUATION. HE ACTUALLY THOUGHT MY CALL WAS FUNNY AND LAUGHED AT ONE POINT. I WAS INSULTED BY MERCEDES BENZ WITH THE COMMENT YOU GUYS TOLD ME ABOUT MY WHEEL, AND HOW YOU WILL NOT STAND BEHIND THE STANDARD WARRANTY WHICH I'M COVERED UNDER. I FEEL HIGHLY OFFENDED BY THE COMMENT USED BY THE DLR TOWARDS ME OF "YOU USE TOO MUCH LOTION". SOUNDS LIKE A RACIAL COMMENT IF YOU ASK ME. I AM UNCERTAIN IF ITS BECAUSE I AM A WOMAN OF COLOR THAT I WAS TOLD THAT COMMENT. IT ACTUALLY DOESNT SIT WELL WITH ME. I WILL THINK TWICE BEFORE ANOTHER PURCHASE OF A MERCEDES BENZ! YOU GUYS QUOTE ME FOR A NEW STEERING WHEEL OF $2,117 TO RECTIFY MY ISSUE AND OFFERED TO PAY 30%? I'M A NEW CUSTOMER AND THIS IS TERRIBLE SERVICE/TREATMENT. I HAD A DODGE VEHICLE BEFORE THIS FULLY LOADED WITH LEATHER, & THIS HAS NEVER HAPPENED. THE SERVICE DEPARTMENT FOR ABOUT 4 WEEKS FROM 12/2018 HAD NEVER SCHEDULED A APPOINTMENT FOR SERVICE OF MY WHEEL UPON MY REQUEST AND NEVER CONTACTS ME, YET SENDS SURVEY'S? THE AGENT EVEN TOLD ME THE DLR LIED TO ME ABOUT THEM CONTACTING CORPORATE, AND NEVER REACHED OUT FOR ASSISTANCE. ALSO THE SERVICE DEPARTMENT WANTED ME TO WORK WITH A IRF TO REPLACE THE LEATHER BUT I WANT CORPORATE TO STAND BEHIND THE STANDARD WARRANTY. CAR IS ONLY 8 MONTHS OLD. THIS IS TERRIBLE BUSINESS AND UNETHICAL!

FORWARD COLLISON SYSTEM ($1700 OPTION) AEB, DOES NOT WORK AS DESCRIBED IN MB LITERATURE OR WEBSITE. IN MY OPINION, THE FORWARD COLLISION AVOIDANCE SYSTEM (AEB) IN MY 7 MO. OLD 2018 MERCEDES C300 SIMPLY DOES NOT WORK. I SPECIAL ORDERED THE CAR WITH THE 997 PKG THAT INCLUDES, DRIVER ASSISTANCE, BAS+, AND DISTRONIC THE MB MANUAL STATES: 'IF ACTIVE BRAKE ASSIST DETECTS THAT THERE IS A RISK OF COLLISION, YOU WILL BE WARNED VISUALLY AND ACOUSTICALLY. IF YOU DO NOT REACT AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.' AND FURTHER THAT 'AUTONOMOUS BRAKING WORKS AT 4-124MPH FOR MOVING OBJECTS AND 4-31 MPH FOR STATIONARY OBJECTS.'

APPARENTLY THERE IS A RECALL SITUATION THAT INCLUDES MY VEHICLE AND MERCEDES BENZ WASN'T ABLE TO SOLVE IT YET. I BOUGHT THE CAR AFTER THE RECALL HAS BEGAN.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300 CONVERTIBLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE FENDER BECAME PARTIALLY DETACHED FROM THE BODY OF THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF FORT WASHINGTON (404 PENNSYLVANIA AVE, FORT WASHINGTON, PA 19034, (215) 646-7700) AND THE CONTACT WAS CHARGED FOR THE REPAIR ON A FAIRLY NEW VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,650. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V456000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER THREE WEEKS AGO. THE DEALER (MERCEDES-BENZ OF ONTARIO, 3787 E GUASTI RD, ONTARIO, CA 91761) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.