2022 MERCEDES-BENZ C 300 Complaints

The contact owns a 2022 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 22V678000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Starting from the date I purchased the car, I realized dark shadows (always there) below the headlight line closer to the left and mid zone at the low beam. These shadows are actually formed within the illumination zone as if something is blocking them. I took it to the authorized Mercedes service (Hartford, New Country Mercedes-Benz, CT) and they confirmed the shadows. They told me that there are dust and scratches within the headlights, and they replaced the headlights (repair invoice is attached). However, the shadows are still present, and the service is now telling me that these shadows are normal and part of the light pattern and "vehicle is operating as designed and properly". To get a second opinion, I took it to another authorized Mercedes service at Springfield, MA (see attached service record), they also acknowledged the shadows, but they keep telling me that it is operating normally. These shadows are formed within the field of view and making blind spots on the road and every time I see them it feels like there is something on the road on that spot. Shadows very distracting and I am very concerned about my and others' safety while driving at night. I have driven several cars before and never experienced anything like this. My attempts to communicate with the manufacturer (Mercedes-Benz USA) also have been unsuccessful. No response to e-mails, and the person I have talked on the phone was disinterested in my concern. I have attached real-life images, a diagram showing the shadows’ locations along with repair invoices from both Hartford, CT and Springfield, MA Mercedes-Benz services. The car is available for inspection if requested.

The driver seat has movement when brakes are applied while coming to a stop & when decelerating.

There have been two complete failures of the control module /screen in the center dash of the vehicle which operates all vehicle features and some key safety features. The screen simply ceases operation and shuts down all controls for the vehicle. The first incident occurred shortly after purchasing the vehicle new in June 2022 and then again on 8/7/22

When I brake the car makes a clunking noise and I can feel a thumping on the brake pedal as I try and bring the car to a stop. This car is brand new. I have owned it for almost 3 weeks and it has less than 100 miles on it. You can both hear and feel the the clunk/thump as you attempt to brake the car. It seems as if it is coming from the drivers side of the car. I actually heard and felt this issue on May 23, 2022 3 days after I took delivery of the car. But I wasnt sure exactly what I felt. I haven’t Devine the car a lot until yesterday due to some medical issues I was having. Yesterday the issue was very bad every time I braked I could hear the clunk noise and feel it on my brake pedal. Contacted dealer and they have no reported issues. Car is going for service today. I am reporting this because it affects the brakes and that could be dangerous if the car is unable to be stopped.