2016 MERCEDES-BENZ GLA 250 Complaints

My car puts itself into neutral while driving and while stopped. This has happened 4 times now. The dealer claims they aren’t familiar with this issue. My safety and the safety of others driving around me are in danger. Today, I was changing lanes on the feeder road, and my car locked up into neutral and wouldn’t let me drive it. The error message says “Do not shift gears. Visit dealer”. This car has been in no accidents and hasn’t had any work done other than routine work.

In the past three days, I experienced 4 times while driving and/or waiting for the red light, the car just changed to N(neutral) from D by itself. And I couldn’t manually switch back. I had to turn off then started the car again, then I was able to drive the car. It was very scary for me because twice I was in front of the red light and while it turned green my car couldn’t move and the car behind me almost hit my car. I googled online and found that there’s a recall for 2019 MB GLA for similar problems. I wonder why they don’t provide recalls for the same model that made in different years. These two days from the internet I read a lot of people’s posts that stating they had the same experiences. So for sure it definitely is not an isolated case. I was in shock when this happened so I didn’t thought about to take a picture of the dashboard screen because it showed some warnings. But I don’t remember what it was.

ON AN INITIAL START OF DRIVE, AS SOON AS THE ECO SYSTEM KICKS IN. WHEN L RELEASE MY FOOT FROM THE BRAKE, AND BEFORE L EVEN TOUCH THE GAS THE CAR INSTANTLY CUTS OUT WITH THIS WARNING'SERVICE REQUIRED DO NOT SHIFT GEARS VISIT DEALER' AND AUTOMOBILE GOES INTO 'N'. I THEN PROCEED TO PUT THE CAR IN 'D' AND CAN THEN CONTINUE, BUT THE ECO SYSTEM IS NO LONGER AVAILABLE FOR THE DURATION OF THAT DRIVE. THE NEXT DAY WHEN L GOT IN MY CAR L TURN THE ECO CAPABILITY OFF AND DIDN'T EXPERIENCE THE MALFUNCTION. THIS OCCURRED ON A CITY STREET TWICE BETWEEN 7 NOV 2020, AND AGAIN ON THE 14TH BOTH AFTER L TOOK IT IN FOR DIAGNOSTIC AND WAS TOLD THEY COULDN'T FIND ANYTHING. NO SOMETHING IS WRONG!!!PLEASE HELP!

I WAS DRIVING MY CAR IN MOTION AND WITHOUT ANY WARNING, THE CAR DECELERATED AND SUBSEQUENTLY STALLED WHILE I WAS TRAVELING ON I-85 IN GAFFNEY SOUTH CAROLINA. IT WENT FROM 50 TO 0 LEAVING ME STRANDED ON THE HIGHWAY. IT WAS TOWED TO MERCEDES BENZ OF SOUTH CHARLOTTE WHERE I WAS TOLD THAT IT WAS COMPLETE ENGINE FAILURE

STRONG GASOLINE VAPOR IN ENGINE. WHILE CHECKING OIL OR REMOVING OIL FILLER CAP. I FEAR THIS COULD CAUSE EXPLOSION DURING SERVICE. THE MERCEDES DEALER SAYS THIS COMMON IN SOME 4 CYLINDERS ENGINES. THIS IS ONGOING.

ON AUGUST 4TH, 2018, SEPTEMBER 21ST ,2018 AND JANUARY 10TH, 2019, MY 2016 MERCEDES-BENZ GLA 250 SHUTDOWN IN THE MIDDLE OF THE ROAD. SPECIFICALLY, IN ALL 3 OCCASIONS MENTIONED ABOVE, MY VEHICLE SHUT-DOWNED AND BECAME DISABLED AND NON-OPERATIONAL, ABRUPTLY AND WITHOUT ANY WARNINGS WHILE DRIVING. THE OCCURRENCE ON SEPTEMBER 21ST, 2018 WAS THE MOST SEVERE AND HAPPENED DURING RUSH HOUR ON I-93 WHERE WE ALMOST GOT HIT BY INCOMING TRAFFIC FROM BOTH DIRECTIONS. IT IS A MIRACLE THAT NOBODY WAS HURT. SINCE THE CAR HAD STOPPED IN THE MIDDLE OF THE HIGHWAY, A STATE TROOPER FORCED ME TO HAVE MY CAR TOW AND NOT WAIT FOR MY OWN AAA TOWING SERVICE WHICH I HAD ALREADY CALLED FOR ASSISTANCE. THE CONSTANT AND REAL THREAT THAT THE CAR CAN SHUT-DOWN AT ANY GIVEN MOMENT WHILE IN OPERATION CREATED AND IMPOSED A MAJOR PSYCHOLOGICAL BURDEN TO ME AND MY FAMILY. IT WAS MENTALLY DRAINING AND EXHAUSTING TO THINK THAT AT ANY MOMENT WE CAN GET INTO A FATAL ACCIDENT. THE THOUGH ALONE, OF SUCH A POTENTIAL TRAGIC INCIDENT FORCED US TO MINIMIZE THE USE OF THE VEHICLE AND LOOK FOR ALTERNATIVE MEAN OF TRANSPORTATION. AS A RESULT, WE WERE FORCED TO PURCHASE ANOTHER CAR WHILE THE MERCEDES HAS BEEN IDLE AND NOT USED FOR THE LAST FEW MONTHS. I HAVE ATTEMPTED TO TALK TO THE DEALERSHIP, MERCEDES-BENZ FINANCIAL SERVICES, MERCEDES-BENZ USA, MERCEDES-BENZ CUSTOMER SERVICE AND OTHER DEPARTMENTS OF MERCEDES-BENZ BUT NOBODY WAS WILLING TO LISTEN OR HELP ME.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OCCASIONALLY, THE VEHICLE FAILED TO START AND HAD TO BE JUMPSTARTED. THE CONTACT HAD THE BATTERY AND ELECTRONIC BOARD REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS CREEK BLVD, SAN JOSE, CA, 95129, 408-641-4610) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR THE REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE A INFANT ON BOARD WITH ME, AND TRAVELS WITH ME, FROM FREDERICKSBURG, VIRGINIA TO HAMPTON, VIRGINIA.WE CLOUD HAVE BEEN KILLED ON THE WAY HOME TO THANKS GIVING DINNER LAST MONTHIN HAMPTON. SO, MY GRANDDAUGHTER AND I LEFT LEFT FREDERICKSBURG, VI ALL OF A SUDDEN MY MERCEDES GLA 250 2016 SLAMMED IN PARK ON I-95 SOUTH, I THOUGH IT WAS THE AUTOMATIC SENSOR, THE GREEN A BUTTON. I WAS ALMOST STRUCK IN THE BACK. I THEN STARTED VEHICLE UP AND MOVED TO THE RIGHT IN THE SLOWER LANES. THEN THE AUTOMATIC SENSOR CAME ON " YOU KNOW THE GREEN A BUTTON,I TURNED IT OFF. IT CAME BACK BY ITSELF. SUDDENLY THE CAR SLAMMED IN PARK AGAIN ON 295-SOUTH, THERE WERE CARS ALMOST RECKING TRYING TO AVOID HITTING US. NOW I AM IN TEARS, BECAUSE I DID NOT KNOW WHAT TO DO. NOW I HAD NO POWER AND WE ARE SITTING DUCKS. I FINALLY REALIZED TO HIT THE EMERGENCY FLASHERS. THANK GOD IT WORKED!!! I STARTED THE CAR UP AGAIN. THE CAR SLAMMED IN PARK AGAIN ON 64 EAST, I DROVE TO NEAREST AND SAFESTPLACE I COULD FINE AND CALLED MY HUSBAND.I STARTED THE CAR UP AGAIN AND PUT IT IN REVERSE, THE CAR WOULD NOT MOVE. NOW I AM IN TEARS AGAIN. ITS GETTING DARK, I WAITED A FEW MINUTES, THENSTARTED IT BACK UP AGAIN. IT STARTED UP I DROVE FIFTEEN MILDS PER HOUR UNTIL I MADE IT HOME. I EXPLAINED TO MY HUSBAND WHAT HAPPENED. MY HUSBAND AND I CALLED TYSINGER THE NEXT DAY TO COME PICK UP THE CAR, BECAUSE NOT ONLY WAS THE CARAUTOMATICALLY SLAMMING IN PARK ON THE MAJOR HIGHWAYS, ALSO HAD A RECALL ON THE GLA 250 2016 MODEL. TYSINGER EMPLOYEE STILL WANTED US TO DROP THE CAR OFF. THEY WERE NOT CONCERNED ABOUT SAFETY. THE CAR WAS NOT DRIVABLE FOR SAFETY REASONS. THE 2016 GLA WENT TO SHOP NOV. 29, 2018 AND IT STILL IN THE SHOP. MERCEDES STILL CAN NOT FIND THE PROBLEM. PLEASE HELP WE AFRAID TO DRIVE THE VEHICLE AGAIN.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (165 COMMERCE DR, FAIRFIELD, CT 06825 203-583-4467) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. A TIME FRAME FOR ESTIMATED REPAIR WAS NOT GIVEN TO THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" WHAT PURPOSE DOES THIS RECALL SERVE IF THE MANUFACTURER STILL DOES NOT HAVE A "REMEDY" AVAILABLE? I HAVE 3 BENZ'S, ALL AFFECTED BY THIS RECALL AND FOR OVER 1 YEAR THE DEALER CANNOT REPAIR DUE TO "NO REMEDY YET AVAIL". SO IN THE MEANTIME, WE SHOULD DRIVE AND PRAY THAT SOMETHING TRAGIC DOES NOT OCCUR?