2016 MERCEDES-BENZ GLC300 Complaints

THE RECALL NOTIFICATION IS DATED OCTOBER 6, 2017 AND ON THIS DATE, 1/19/18 THERE IS STILL NO INFORMATION WHEN THE REPAIRS WILL BE DONE. THIS PRESENTS A HARDSHIP WHEN TRYING TO TRADE-IN OR SELL AN AFFECTED VEHICLE SINCE SOME DEALERSHIPS WILL EITHER NOT ACCEPT IT OR OFFER MUCH LESS MONEY IN RELATIONSHIP TO THE ACTUAL VALUE. MERCEDES-BENZ SHOULD BE HELD ACCOUNTABLE TO RESOLVE ISSUES IN A MORE TIMELY BASIS. IT IS NOW OVER 90 DAYS AND THERE SHOULD BE FINES OR OTHER CONSEQUENCES TO MOTIVATE AN EXPEDITED SOLUTION. I'VE CALLED THE DEALERSHIP SEVERAL TIMES AND THEY HAVE NO IDEA AND TOLD ME I WOULD PROBABLY KNOW BEFORE THEM. UNACCEPTABLE.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V819000 (EXTERIOR LIGHTING) AND 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WAGNER MERCEDES-BENZ OF SHREWSBURY LOCATED AT 760 BOSTON TURNPIKE, SHREWSBURY, MA 01545 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V819000 (EXTERIOR LIGHTING). *TT *TR

I PURCHASED THIS SUV MARCH 2016. A FEW WEEKS AFTER DELIVERY THE BRAKES STARTED MAKING SQUEAKING SOUND WHEN I BACKED OUT MY GARAGE IN THE MORNING. OVER THE PAST 18 MONTHS I HAVE TAKEN TO THE DEALERSHIP SEVERAL TIMES FOR THIS PROBLEM WITHOUT RESOLUTION. MY SERVICE ADVISER SHAWN AND THE SERVICE DEPARTMENT OF MERCEDES BENZ OF DELRAY HAVE TRIED SOME FIXES BUT ALL HAVE PROVEN TO BE TEMPORARY. THE NOISE GETS PROGRESSIVELY WORSE AFTER EACH "FIX" UNLESS I BRING THE VEHICLE BACK FOR ANOTHER ADJUSTMENT. NOW I AM CONCERNED THAT THERE MAY BE AN UNDERLYING SAFETY ISSUE. WITH THE BRAKES.

ON FOUR (4) SEPARATE OCCASIONS DURING 21 MONTHS OF OWNERSHIP, UNDER NORMAL USAGE THE REAR SEATBELT BUCKLE RETRACTED BEHIND THE SEAT AND INTO THE RETRACTOR MECHANISM, RENDERING THE SEATING POSITION UNSECURED. SEAT BELT COULD NO LONGER BE USED AT THIS POSITION AND COULD NOT BE RETRIEVED.

PANORAMIC SUNROOF SHATTERED AND EXPLODED WITHOUT WARNING, WITHOUT ANY EXTERNAL IMPACT SEEN, FELT OR HEARD. VEHICLE WAS MOVING ON RURAL HIGHWAY (FLAT FARMLAND) AROUND 55-60 MPH. EXTERNAL TEMPERATURE ABOVE 100 DEGREES. HIGHWAY TRAFFIC NORMAL, NOT DENSE OR EMPTY. ODOMETER AT 12,000 MILES. HAZARD DUE TO DEFECTIVE/ INSUFFICIENTLY STRONG SUNROOF GLASS.

TAKATA RECALL MY WIFE IS AFRAID TO DRIVE THE CAR AFTER HEARING ABOUT THE RECALL. LOCAL MERCEDES DEALER IS NOT ABLE TO DO ANYTHING AT THIS TIME. WE ARE FRUSTRATED BECAUSE WE CHOSE TO PURCHASE THIS CAR MAINLY BECAUSE OF ITS SAFETY RECORD. WE WANT A NEW CAR OR HAVE THIS ISSUE FIXED RIGHT AWAY!!! WE DON'T WANT TO DRIVE THE CAR KNOWING THE AIRBAG COULD DEPLOY AT ANYTIME AND CAUSE SERIOUS INJURY OR DEATH

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN (5400 VAN NUYS BLVD, VAN NUYS, CA 91401; 818-461-3910) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MERCEDES BENZ GLC300 BRAKES BEGAN TO SQUEAL SOON AFTER PURCHASE. THIS WAS NOTICED WHEN BACKING UP AFTER VEHICLE SAT FOR A WHILE, ROTORS AND PADS COOL. REPORTED TO DEALER, BUT THEY DID NOT SEEM CONCERNED OR MENTION ANY KNOWN PROBLEM RELATED TO GLC 300 BRAKE NOISE. I DID NOT PRESS THE ISSUE AT THE TIME AS I THOUGHT IT MIGHT GO AWAY AFTER THE PADS WERE BROKEN IN. UNFORTUNATELY THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE. NOW IT EVEN SQUEALS WHEN GOING FORWARD IF YOU LIGHTLY APPLY THE BRAKES, AGAIN THIS IS WHEN THE PADS ARE COOL. THE DEALER NOW SAYS THAT THIS IS NOT A COVERED ISSUE, SINCE I HAVE MORE THAN 10000 MILES. MANY REFERENCES TO THIS ISSUE ARE EASILY FOUND ON THE INTERNET FOR THIS PARTICULAR VEHICLE.

THE BRAKES SQUEAL AT AN INCREDIBLY HIGH PITCH WHEN IN REVERSE THE FIRST FEW TIMES IT IS USED EVERY MORNING. THE SOUND IS PAINFUL. IT HAS BEEN GOING ON SINCE WE LEASED THE CAR IN 6/20/2016 IT HAS BEEN TAKEN IN TO THE DEALERSHIP SEVERAL TIMES FOR THIS PROBLEM...NEVER TO BE FIXED. IT IS NOW MAKING THE SAME HIGH PITCH SQUEAL WHEN YOU ARE BRAKING WHILE DRIVING FORWARD.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.