2002 MERCEDES-BENZ ML320 Complaints

TL*THE CONTACT OWNS A 2002 MERCEDES ML320. WHILE DRIVING AT SPEEDS OF LESS THAN 50 MPH, THE STEERING LOCKED WITHOUT WARNING CAUSING THE WHEEL TO BECOME TREMENDOUSLY HARD TO TURN. SHE ALMOST LOST CONTROL OF THE VEHICLE, HOWEVER SHE WAS ABLE TO EVENTUALLY MANEUVER THE VEHICLE OFF OF HE HIGHWAY SAFELY. THE DEALER WAS CONTACTED AND SHE WAS ADVISED THAT THERE WAS AN OPEN RECALL CAMPAIGN ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 03V121000; STEERING, HYDRAULIC POWER ASSIST HOSE, PIPING, AND CONNECTIONS) AND ADVISED COMING IN FOR REPAIRS. NO REPAIRS WERE MADE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 85,000.

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. WHILE DRIVING UP A HILL THE VEHICLE BEGAN TO ACCELERATE VERY SLOWLY. HE PULLED OVER TO THE SIDE OF THE ROAD, OPENED THE HOOD, AND NOTICED SMOKE. WITHIN A FEW SECONDS, THE VEHICLE CAUGHT ON FIRE. HE WILL CONTACT THE MANUFACTURER. THE INSURANCE COMPANY WAS NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 76,000. THE VIN WAS NOT AVAILABLE.

DRIVING 2002 MERCEDES ML320. SMELLED BURNING. PULLED OVER AND CHECKED UNDER HOOD AND FOUND NO SMELL. WHEN I GOT BACK INTO THE CAR, I NOTICED A BURNED SPOT ON THE DRIVERS SEAT. CORRESPONDING BURN MARK WAS ON MY BACK LEFT PANT POCKET. I TURNED OF THE SEAT WARMER AND THE PROBLEM HAS STOPPED. *TR

I PURCHASED A USED 2002 ML320. ONCE THE VEHICLE CAME OF THE LOT IT WAS FINE IN THE BEGINNING; HOWEVER, THE BAS/ESP CONTINUES TO COME ON EVERY TWO TO THREE MONTHS. THIS PREVENTS ME FROM MOVING THE GEAR SHIFT FROM PARK TO DRIVE ALSO THE BRAKE LIGHTS ARE NOT WORKING (ON OR OFF WHEN PRESSING ON THE BRAKE PAD)AND WHEN IT DOES COME ON WHEN I AM DRIVING AT NIGHT OTHER DRIVERS CANNOT SEE ANY BRAKE LIGHTS AT ALL WHICH PUTS MY FAMILY AND I IN A SAFETY SITUATION OR SAFETY HAZARD WHICH HAS OCCURRED MANY TIMES WHILE DRIVING. AT FIRST, I TOOK IT TO NAPA ON METRO PARKWAY IN FORT MYERS WHICH THEY REPLACED THE BRAKE LIGHT SWITCH AND THEN TWO MONTHS TO THREE MONTHS LATER THE VEHICLE WAS TAKEN BACK FOR THE SAME SITUATION. THEY REPLACED THE SWITCH AND SAID THE BRAKE LIGHT SWITCH THEY RECEIVED WAS FROM MERCEDES BENZ. IN THE SPRING 2007 THE SAME SITUATION OCCURRED AND TOOK IT TO MERCEDES BENZ OF FORT MYERS AND THEY ALSO REPLACED THE SWITCH AS WELL. HOWEVER, MERCEDES OF FORT MYERS CHANGED AND FOLLOWED ORDERS FROM CORPORATE ON WHAT TO DO BUT TO NO AVAIL. THIS HAS BEEN AN ONGOING ISSUE SINCE THE PURCHASED OF THE ML320. CURRENTLY, OCTOBER 1, 2009 THE VEHICLE IS AT MERCEDES AT FORT MYERS FOR THE SAME ISSUE. MY WIFE AND I HAVE CONTACTED MERCEDES CUSTOMER COMPLAINT WITH THIS ISSUE BUT WE FEEL ENOUGH IS NOT BEING DONE TO RESOLVE. THE SITUATION BEGAN IN THE MONTH OF DECEMBER 9, 2006 AND CONTINUES PRESENTLY WHICH I HAVE INDICATED. OTHER DRIVERS CAME CLOSE TO CRASHING INTO ME DUE TO NO BRAKES LIGHTS. MY WIFE AND I FEEL THAT WE PURCHASED A USED VEHICLE THAT IS CONSIDERED TO BE A LEMON THAT HAD ABOUT SEVENTY TWO PLUS THOUSAND MILES ON IT. THIS IS A VERY DANGEROUS SITUATION, AND MY WIFE AND I WOULD APPRECIATE IT IF YOU CAN INVESTIGATE THIS SITUATION. PLEASE RESPOND AS SOON AS POSSIBLE. *TR UPDATED IVOQ 10/11/11. *JB UPDATED IVOQ 10/18/11. *JB

2 OF MY TIRES DEVELOPED CRACKS IN THE SIDEWALL IN LESS THAN 24 MONTHS WITH PLENTY OF TREADLIFE LEFT ON THE THEM. *TR

2002 MERCEDES BENZ ML320. SAFETY RECALL FOR POWER STEERING PUMP. CONSUMER STATES THAT SHE HAD THE REPAIR DONE PRIOR TO THE RECALL NOTICE. *NJ THE CONSUMER ENCOUNTERED PROBLEMS WITH THE POWER STEERING PUMP BACK IN 2007, BUT DIDN'T RECEIVE THE RECALL UNTIL 2009. *JB

I WAS DRIVING AT 40-45 MPH WHEN I NOTICED AN ORANGE GLOW UNDER THE PASSENGER SIDE MIRROR. WITHIN A FEW SECONDS THE LIGHT TURNED YELLOW, AND SUDDENLY I NOTICED FLAMES ARE SHOOTING OUT OF THE SIDE MIRROR ALONG WITH THICK BLACK SMOKE. I IMMEDIATELY TURNED INTO A GAS STATION AND PUT OFF THE FIRE WITH WATER HOSE. I WAS AFRAID OF THE FIRE TO GET INSIDE THE CAR. *TR

I HAVE A 2002 MERCEDES BENZ (MB) ML320. THE POWER STEERING FLUID WAS DEPLETING ALL THE TIME FROM A LEAKAGE BETWEEN THE POWER STEERING PUMP AND THE HOSE. I TOOK THE VEHICLE TO AN MB DEALERSHIP IN GEORGETOWN, TX (GARLYN SHELTON MERCEDES BENZ DEALERSHIP). THE REPAIR WAS UNDER RECALL, BUT THE DEALERSHIP STILL CHARGED ME $214.16. I TOLD THEM THE REPAIR WAS FOR A RECALL, BUT THEY WOULD NOT LET ME TAKE MY CAR WITHOUT PAYMENT, SO I PAID THEM TO HAVE MY CAR BACK. HOWEVER, I'D LIKE NHTSA TO COMPEL THEM OR MERCEDES BENZ TO REFUND ME BACK MY $214.16. I WROTE TO MB HEADQUARTERS IN NEW JERSEY AND THEY SILL REFUSED TO REFUND ME BACK MY MONEY. I HAVE A RECEIPT OF THE REPAIR THAT WAS DONE ON THE CAR AND THE COST THEY BILLED ME. I CAN SEND YOU THE LETTER I WROTE TO MB HEADQUARTERS AND THE REPAIR RECEIPT IF YOU CONTACT ME. I'LL BE GRATEFUL IF YOU CAN HELP ME FROM THIS RIPOFF. *TR

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. WHILE MAKING A TURN AT APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE STEERING COLUMN. THE DRIVER HAD TO EXERT GREATER EFFORT TO MAKE A LEFT TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ON SEVERAL OCCASIONS, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE POWER STEERING FLUID RESERVOIR FILLED BECAUSE IT WAS EXTREMELY LOW. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN ID NUMBER 03V-121. THE POWER STEERING COOLER HOSE AND ONE CLAMP WERE REPLACED; HOWEVER, THE FAILURE STILL PERSISTS. RECENTLY, THE FUEL PUMP HOSE AND CLAMPS WERE REPLACED AT THE CONTACT'S EXPENSE. THE TECHNICIAN RECOMMENDED THAT THE FUEL PUMP BE REPLACED. THE VIN AND MILEAGES WERE UNKNOWN.

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT RECEIVED A RECALL NOTICE AND TOOK THE VEHICLE TO THE DEALER FOR REPAIR. THE DEALER STATED THAT THE O-RING BETWEEN THE POWER STEERING PUMP AND RESERVOIR FAILED. AS A RESULT, THE RECALL REPAIRS WOULD BE INEFFECTIVE WITHOUT ALSO REPLACING THE O-RING. THE DEALER FURTHER STATED THAT THE O-RING WOULD NOT BE COVERED BY THE RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY AN ESTIMATED COST OF $162 FOR THIS REPAIR. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 70,000. UPDATED 03/23/09. *LJ UPDATED 03/23/09. *JB