2021 MERCEDES-BENZ S 580 Complaints

While on the freeway, going approximately 70 mph, the vehicles onboard cameras all failed and I got a warning that said “camera dirty/unavailable/traffic sign assist currently unavailable”. Because of this failure, I almost crashed the car in Front of me. I cleaned all the cameras. The message continues to appear. The dealer said “it’s a known malfunction with this particular model, based on the chip shortage, during Covid”. My car has 57000 miles and apparently several owners of this model, are experiencing the same issue. Dealer wants to charge $1,800.00 to fix a vehicle safety feature, that shouldn’t fail this soon.

The contact owns a 2021 Mercedes-Benz S580. The contact received notification of NHTSA Campaign Number: 24V704000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Mercedes-Benz S 580. The contact received notification of NHTSA Campaign Number: 24V704000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle, the engine made an abnormal ticking sound. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

Every Mercedes Benz manufactured in 2021 has a defective hood lens which prevents the adaptive driver assistance system from working properly. You can have it on and it will work intermittently which can easily cause a major crash. Mercedes Benz says the part is not available in USA or Germany. Every Mercedes is affected. I’ve been waiting over 2 months for the part. My brother, who owns the same car, has been waiting over one month. It’s a major problem because the car is suppose to self drive on the highway and it’s not staying in lane because of this defective hood lens. Hey [XXX] , I apologize for the inconvenience. There have been a few S classes with a similar message to yours. We have to order the camera lens hoods for your vehicle, but they are in back order. We don't have one in stock in the USA or Germany. I could have you stop by the dealership and clean the camera lens hood to temporarily remove the message on the dashboard. I can also order the part while the vehicle is here, and we would have to wait a few months for the part to arrive. When do you have time to stop by the dealership for a few hours? --Karen Hubschmitt - Mercedes-Benz of Brooklyn Sent from my iPhone INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Mercedes-Benz S580. The contact stated that while driving at various speeds, the "Camera System Unavailable" and "Camera Dirty" messages were displayed on the instrument panel. The vehicle was initially taken to a dealer where the contact was informed that the failure was caused by a bumper guard placed on the front license plate, rendering the driving assist sensor inoperable. Despite the removal of the bumper guard, the failure persisted. Recently, the contact received text from the dealer that stated that several other owners of the model year vehicle had experienced the same failure. The letter stated that a defective camera lens hood had caused the failure; however, the parts for the repair were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 1,000.

The contact owns a 2021 Mercedes-Benz S580. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Mercedes-Benz S580. The contact stated that while driving at 50 MPH and attempting to accelerate, the vehicle inadvertently activated the Forward Collision Avoidance feature and briefly applied the brakes hard enough for the ABS to be activated. The contact stated that there were no objects near or around the vehicle. The vehicle returned to normal functionality but had since become a regular failure. The Forward Collision Avoidance warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 23,500.

Similar to recall campagn #2017020018 or 17V-078. My car may have a damaged steering column-mounted shift lever module. If the internal circuit board is damaged, moving the shift lever will not select a transmission gear. Both the auto-P function and automatic parking brake will continue to operate as intended and prevent the vehicle from moving forward or rearward. The problem could also be the Mercedes Benz Intelligent Servo Module(ISM) module installed on the transmission side. Brought my car to dealer to fix, the 1st time on 4/14/2023 they simply replaced 48V battery. Today 6/19/2023, the same issue happens again.

I have had one tire blow out after traveling over a moderate pot hole, and 3 other tires that have been damaged with "bubbles" due to excessive stress from normal driving. In addition to the damaged tires, I have had 3 bent wheels all due to normal driving because the 21 inch wheels/tires on this vehicle cannot tolerate the loads during normal driving. This is a well-known defect by Mercedes and I believe it is a design defect and that it is dangerous.

Driving on highway at about 50 mph when the brakes suddenly slammed on and brought car to a sudden, near stop. The stop was so sudden our seatbelts engaged and we thought we were struck in the rear by another car. Electrical module issues that cause battery to drain while vehicle is turned off have been ongoing since I purchased the car in October, 2021. Car has been in for service related to this problem 6 times and for over 60 days.