2025 MERCEDES-BENZ S 580 E 4MATIC Complaints

Electrical System malfunction with total electrical shutdown: Going in the street at about 35mph driven by a choffer and two passengers in the back seats , the right back seat passenger was using “relaxing massage”.controlled through the seat’s screen. The back seat”tablet” had a sign saying that the tablet was “ Over heated and it turned off. Seconds later there was a loud glass braking sound followed by a total electrical shutdown down and engene stall. All screens front and back turned off. The Right back passenger seat became extremely hot and a burning smell speared . The passenger on the hot seat had to Get out of the car. She was clearly in danger of burning. All lights including the door controls were off and the heaters ligh with its control were unusable. In about one minute later the burn smell started to subside and the car re-started on it’s own like all screens read “Maybach” and the users pictures appeared on the screens. The hot seat cooled on its own. We called Mercedes Service to report the incident. After about 10 minutes everything was normal. We made it home safe. The incident occurred around 3:40 pm so the car was taken to Mercedes of Coral Gables the following day. This Mercedes Dealer is literally accross the street from our apartment. The Chofer just crossed [XXX] and delivered the car at the service department. This was yesterday’s morning. They are revewing the car now..We have not heard from them. The passenger on the very hot seat was hot but she did not experience any burns. A couple of days earlier the car stopped “to avoid a none existing collision. There was no other vehicle in the street. This was also reported to Mercedes Service managet INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)