2021 MERCEDES-BENZ SPRINTER 2500 Complaints

This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideways and reach down with your foot to the step. On the seat which is attached to the metal frame there is a plastic piece which holds the seat switch, which is held on by a plastic plug and a reusable plastic rivet. As you enter or exit the van and use the step your weight pushes the leather seat against the plastic which holds the seat switch and causes the attachments to fail causing you to fall. I Have fallen twice once into traffic.

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for a couple weeks or this I'm sure would have showed up much sooner. At one time our vehicle would not accelerate enough to pass or pull out safely from a stop sign but that seems to have gotten fixed but it continues to have the cruise control go off at the same time warning lights come on that says no brake assist no Lane keeping assist no distance. We have had it in the shop four times one time they had us replace the battery which really didn't need replaced and the things came back up again. It's a very frustrating vehicle and this happened within 30 days of us buying it. They gave us a limited 90 day warranty which they've been working on sporadically for months and keeping it for weeks at a time. We have spent a lot of time and money on this vehicle and it needs to be reported and something done about it as it's really really bad. It is an ongoing situation. Every time we take it in they either erase the warnings or somehow don't get it to act the same but it always happens with us within 200 miles of driving it. It's a constant thing on and off.

Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the van to a complete stop and putting it into park with the parking brake engaged while on the tracks. No object or vehicle was in the path of the van or anywhere nearby. Cargo slid forward in the van and some things being transported were damaged. This is at least the 4th time this vehicle has done this without a reason to, but this time was the only while at speed and moving forward. They have usually occurred because of a shadow on the ground or change of road surface while backing up. Warning beeps also happen when passing under overpasses on the highway and it appears to momentarily consider braking because of the shadow. At 70mph. Taking to the dealer to try and assess, but this appears to be a known problem according to online Sprinter forums and related to software. Incredibly dangerous.

The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what happened with my brakes,and they said ‘’you need to replace the rotors disk and the new pads.I refused that.I was at second opinion to another mechanic and he said is issue about hydraulic problem,And safety.Another thing they did tire rotation (I do Not approval to do tires rotation ). I m scare about my safety driving. I need help to fix my car because I m using this car for my business in construction. Thank you .

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat turned backwards, the contact observed exposed wires that were indented. The vehicle was taken to a dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs, snow, or other obstructions on sensors, but they’ve been clear. Forums note that their vans also cut out, theorizing that it happens because there aren’t any vehicles in front of the van for prolonged periods of time and the software thinks there is an error. They also note that Mercedes had not been helpful. The fact 1) it happens for unknown reasons, and 2) it disables essential safety systems is concerning and unacceptable.

At high altitudes and / or cold weather, the vehicle will not move at all until it runs for about 5 to 10 minutes. It starts and revs just fine in neutral, but once you put it into drive, the throttle completely stops responding. This is a well known issue that Mercedes has chosen to do nothing about. https://sprinter-source.com/forums/index.php?threads/111270/

Driving at an elevation of 6,200' the check engine light illuminated with code P012C "Turbocharger/Supercharger Inlet Pressure Sensor Circuit Low". Shortly after the van went into "limp home" mode with no turbocharger input. Minimal acceleration. Almost resulted in accident since I couldn't safely re-enter highway at speed.

Error Message: "Service Required: Do Not Shift Gears, Visit Dealer" The 2021 Sprinter Van indeed would not shift gears and I was stranded. I was finally able to be towed two days later to a Mercedes Benz dealership. The technician noted corrosion in the EIS unit and replaced. It appears to be a known problem with Sprinter vans with bulletin from Mercedes[XXX] due to condensation getting into this vital area. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact stated their company owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that the gear shifter was shifted into park(P) and the parking brake erroneously activated; however, the vehicle rolled forward as if the gear shifter was in drive(D). The contact depressed the brake pedal and made several attempts to put the vehicle in park(P). There were no warning lights illuminated. The contact was not sure if the vehicle had been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.