1997 MERCURY GRAND MARQUIS Complaints

WHILE DRIVING 40MPH & WAS COMING TO A STOP NOTICED STEAM COMING FROM UNDER HOOD. INTAKE MANIFOLD HAD CRACKED. BEEN IN CONTACT WITH DEALERSHIP & MANUFACTURER. MANUFACTURER DID NOT OFFER ANY ASSISTANCE REGARDING CRACKED MANIFOLD. INTAKE MANIFOLD WAS MADE OF PLASTIC. *AK

OWNER HAS EXPERIENCED PROBLEMS WITH POWER WINDOWS. THREE OUT OF FOUR WINDOWS HAVE MALFUNCTIONED AT DIFFERENT TIMES. FIRST WINDOW IN 1998, SECOND WINDOW IN 1999, AND THIRD WINDOW A FEW DAYS AGO. *AK

WHILE DRIVING AT ABOUT 35MPH VEHICLE WOULD GO INTO NEUTRAL, , AND CONSUMER WOULD HAVE TO PULL OVER AND RESTART CAR.*AK

MY WIFE DRIVING, COME TO NARROW WITH APPROACHING CAR, HIT BRAKES TO SLOW DOWN WHERE SHE WOULD NOT HAVE TO PASS ON BRIDGE WITH OTHER CAR, HER CAR SLOWED, NOTHING SEEM WRONG WITH BRAKES, BUT SOME MILES LATER, COMING UPON A CURVE, HIT BRAKES TO SLOW TO MAKE CURVE, NO BRAKES. SHE BOUGHT FLUID, AS FLUID WAS GONE, DROVE ABOUT 20 MILES BACK HOME. WHEN I CAME IN, NO FLUID IN RESVERE, PUT SOME IN, PUMPED BRAKES, FLUID POURED OUT ON CONCRETE UNDER FRONT DRIVERS DOOR. HAD TOWED TO DEALER, THE LINE HAD RUBBED WHOLE IN LINE UP AGAINST FRAME. THEY REPAIRED IT, REFLUIDED IT AND CHARGE ME ALMOST 82.00. I DID CALL MERCURY CUSTOMER SERVICE, AND THEY GOT THE LOCAL DEALERSHIP TO BRING IT TO THE PRICE STATED. FIRST PRICE WAS OVER 100.00. MY DAUGHTER AND GRANDDAUGHTER WHO IS 8 MONTHS WITH CHILD WAS IN THE CAR WITH MY WIFE. *AK

DEALER (BOB SIGHT FORD) TOLD ME THIS IS A COMMON PROBLEM WITH FORD AND MERCURY AND THAT FORD HAS RE-DESIGNED THE FRONT-END COMPONENTS. THIS REPAIR COST ME $966. FORD HAS STILL NOT OFFERED A RECALL DESPITE MANY FAILURES OF THESE PARTS.

WHILE DRIVING ABOUT 40/50 MPH VEHICLE STARTED OVERHEATING AND SMOKING BECAUSE OF A CRACK IN THE INTAKE VALVE WHICH CAUSED ANTI FREEZE FLUID TO LEAK OUT. THIS WAS FOUND AFTER THE VEHICLE WAS TAKEN TO THE DEALERSHIP. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

INTERMITTENTLY WHEN BRAKES ARE APPLIED THEY CHATTER. DEALER HAS REPAIRED THE VEHICLE UNDER WARRANTY. *AK

AFTER CHANGING GEAR FROM REVERSE TO DRIVE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CURB, AND WAS HEADING TOWARD A BUILDING. DRIVER WAS ABLE TO MANEUVER VEHICLE OUT OF ITS PATH, CAUSING VEHICLE TO SHUT OFF. VEHICLE WAS TOWED TO DEALER . DEALER INFORMED CONSUMER THAT NOTHING COULD BE FOUND. *AK *ML

A LOUD CLUNCKING NOISE WILL OCCUR WHEN TURNING STEERING WHEEL TO LEFT OR TO RIGHT. DEALER CANNOT DETERMINE CAUSE OF DEFECT. *AK

CONSUMER'S BRAKE ROTORS ARE WARPED. WARRANTY EXPIRED, CONSUMER WILL HAVE TO COVER THE COST. *AK *ML