1997 MERCURY GRAND MARQUIS Complaints

TL* THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE DRIVING AT SPEEDS OF 10 MPH, THE CONTACT OBSERVED SMOKE COMING FROM UNDER THE HOOD AND WITHIN SECONDS, THE INTERIOR CABIN WAS FILLED WITH SMOKE AND FLAMES. THE VEHICLE OCCUPANTS WERE ABLE TO SAFELY EXIT THE VEHICLE. AND THE FIRE AND POLICE DEPARTMENT WERE CONTACTED. THERE WERE REPORTS FILED BY BOTH ENTITIES. THE VEHICLE WAS DESTROYED. THE DEALER ADVISED THERE WERE NO RECALLS FOR THE VEHICLE AND THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 37,000.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THE DRIVERS SIDE DOOR WOULD NOT LATCH PROPERLY. THE DOOR INDICATOR LIGHT WOULD REMAIN ILLUMINATED UNTIL THE DOOR WAS LATCHED CORRECTLY. THE DEALER PROVIDED INFORMATION ON A RECALL FOR HER YEAR, MAKE AND MODEL FOR THE FAILURE OF THE DOOR LATCH WHICH WAS NOT LISTED ON THE NHTSA WEBSITE. THE VEHICLE WAS NOT REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHERE HE CONFIRMED THAT THE DRIVERS SIDE DOOR WAS DEFECTIVE. THE DEALER WAS CONTACTED A SECOND TIME AND LATER STATED THAT THERE WERE NO RECALLS RELATED TO THE DOOR LATCH. REPAIRS WILL BE MADE AT THE OWNERS EXPENSE. THE DEALER ADVISED THE CONTACT TO REPLACE THE ENTIRE DRIVERS SIDE DOOR. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE APPROXIMATE CURRENT MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE HEADLIGHTS WERE COVERED WITH SOME TYPE OF FILM. HE HAD TO USE THE HIGHBEAMS TO SEE WHILE DRIVING AT NIGHT. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 149672.

MY 1997 MERCURY GRAND MARQUIS JUST EXPERIENCED THE FAILURE OF ITS INTAKE MANIFOLD MADE OF PLASTIC. *TR

THE POSITION OF THE HORN FOR 1997 MERCURY GRAND MARQUIS IS PROBLEMATIC. THE HORN IS JUST IN FRONT OF THE LEFT FRONT WHEEL AND PRONE TO GET WATER SPRAYED BY WHEEL IN RAINING SEASON. THIS WILL CAUSE THE RUST AND FAILURE OF THE HORN. *TR

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE DRIVING AT ANY SPEED, THE VEHICLE WILL SUDDENLY SHUT OFF. THE CONTACT IS ABLE TO SHIFT INTO NEUTRAL AND RESTART THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 67,000.

THE CAR MAKE A LOUD CRACKLE SOUND WHEN I MAKE A LEFT TURN, AND ALSO MY TRANSMISSION STARTING ACTING UP. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASE IT FROM AND THEY TOLD ME NOTHING WAS WRONG, AND I HAD THE EXTENDED WARRANTY, BUT I TOOK IT UPON MYSELF AND TOOK IT TO A TRANSMISSION SHOP AND I WAS THEN TOLD THAT I NEED A NEW TRANSMISSION. SO THE DEALER LIED TO ME AND NOW MY WARRANTY RAN OUT AND THEY WON'T FIXED IT. WHAT CAN I DO. I ALSO SEE ALOT OF RECALL FOR MY CAR THAT NO ONE NEVER SENT ME INFO ABOUT. *TR

1997 MERCURY GRAND MARQUIS. MILEAGE 86,000. REFER TO IDO INVESTIGATION #RQ 03-002 AND RECALL #98V-322. ON 12/27/08, THE FRONT PASSENGER-SIDE BALL JOINT SUDDENLY SEPARATED WHILE BEING DRIVEN, DROPPING ENTIRE RIGHT FRONT END OF VEHICLE TO THE GROUND AND THE BODY OF THE VEHICLE ONTO FRONT TIRE. VEHICLE CAME TO AN IMMEDIATE STOP. THANKFULLY, FAILURE OCCURRED AT A LOW SPEED, IN NO TRAFFIC - AT HIGH SPEED OR IN TRAFFIC THIS COULD HAVE BEEN EXTREMELY DANGEROUS, IF NOT FATAL. I HAVE LEARNED THIS IS NOT AN ISOLATED INCIDENT - YOUR OFFICE INVESTIGATED THIS EXACT PROBLEM IN THE PAST AS CITED ABOVE. A RECALL WAS ISSUED FOR GRAND MARQUIS POLICE AND COMMERCIAL VEHICLES DUE TO SIMILAR COMPLAINTS. I NOW KNOW THIS VEHICLE IS SUSPECT. I REQUEST THAT THE NHTSA CONSIDER REOPENING THIS INVESTIGATION BECAUSE OF THE POTENTIAL SERIOUSNESS/DANGER INVOLVED, AND THE MAJOR EXPENSE REQUIRED TO REPAIR THIS SEEMINGLY DEFECTIVE ASSEMBLY. I BELIEVE OTHER OWNERS OF THIS VEHICLE HAVE ALSO EXPERIENCED THIS FAILURE SINCE THE TIME THE INVESTIGATION WAS CLOSED. YOUR PREVIOUS INVESTIGATION DID NOT RULE OUT A DEFECT EXISTS, AND THAT FURTHER ACTION WOULD BE TAKEN IF WARRANTED. PLEASE TAKE FURTHER ACTION. THIS VEHICLE PASSED NYS INSPECTION ON 12/8/08. WHILE THE BALL JOINT INSPECTION IS NOT REQUIRED BY NYS TO PASS, MY MECHANIC WOULD HAVE LOOKED AT IT REGARDLESS AS A GENERAL SAFETY ISSUE. ADDITIONALLY, IN THE SUMMARY REPORT, FORD CLAIMED THERE WAS AMPLE WARNING OF AN IMMINENT FAILURE OF THIS ASSEMBLY (PLEASE READ THE SUMMARY REPORT). FOLLOWING THE MECHANIC'S INSPECTION TEST DRIVE, HE REPORTED NONE OF THE SYMPTOMS (LOOSE STEERING, FRONT END NOISE) WHICH FORD CLAIMS WILL WARN OF A POTENTIAL IMMINENT FAILURE. I ALSO NOTICED NONE OF THESE SYMPTOMS. TO CORRECT THIS I HAVE TO GO TO A SIGNIFICANT EXPENSE. I HAVE CONTACTED FORD AND THEY OFFER NO RESPONSIBILITY FOR REPAIR. BUYER AND DRIVER IT SEEMS, ACCORDING TO FORD, BEWARE. PART WILL BE AVAILABLE FOR INSPECTION. *TR

FIRST THE DRIVER WINDOW WENT OUT, PASSANGER, AND THEN THE BACK AND THE LOCKS GO OFF WHEN EVER THEY WANT. MY CALL HAS LOW MILES FOR THE YEAR AND IT SHOULD NOT BE ACTING THIS WAY. IF I EOULD GET INTO AN ACCIDENT I COULDNT GET OUT OF MY WINDOW IF DOOR DIDNT OPEN AND I KNOW LOTS OF PEOPLE WITH THE SAME CAR AND HAVING THE SAME PROBLEM.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE IDLING AT A RED LIGHT, THE VEHICLE BEGAN TO LUNGE FORWARD. THE CONTACT'S VEHICLE TAPPED THE PRECEDING VEHICLE'S BUMPER. WHILE HE AND THE OWNER OF THE OTHER VEHICLE WERE ARGUING, THE CONTACT'S VEHICLE LUNGED FORWARD A SECOND TIME. AS A RESULT, HIS PASSENGER SIDE DOOR STRUCK THE OTHER VEHICLE'S DRIVER'S SIDE REAR PANEL. THE CONTACT'S VEHICLE WAS PUSHED ONTO A SIDE STREET WHERE IT WILL BE TOWED. THE VEHICLE IS ABLE TO BE DRIVEN, BUT THERE IS NO BRAKING ABILITY. THE CONTACT STATED THAT THE REAR BRAKE LINE FAILED. HE REFERENCED A CUSTOMER SATISFACTION PROGRAM (EA03012 SERVICE BRAKES HYDRAULIC). THE DEALER INFORMED HIM THAT THE PROGRAM EXPIRED IN 2007. THE FAILURE MILEAGE WAS 163,000.