1997 MERCURY GRAND MARQUIS Complaints

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) IN AUGUST OF 2007. THE DEALER DISABLED THE CRUISE CONTROL AND STATED THAT THE PARTS WOULD BE AVAILABLE IN NOVEMBER. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. AS OF DECEMBER 21, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT FELT THAT THE WAIT TIME FOR THE RECALL REPAIR WAS EXCESSIVE. THERE HAD BEEN NO FAILURE TO DATE. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 81,000.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE DEALER DISCONNECTED THE CRUISE CONTROL SWITCH IN EARLY SEPTEMBER OF 2007 UNDER RECALL NUMBER 05S28. THE DEALER STATED THAT THE VEHICLE WAS IN DANGER OF CATCHING FIRE BECAUSE THE BRAKE FLUID WAS LEAKING INTO THE CRUISE CONTROL SWITCH. THE BRAKE FLUID IS CURRENTLY LEAKING ONTO THE GROUND. THE CURRENT MILEAGE WAS 128,000 AND FAILURE MILEAGE WAS 124,479.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. HE RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN ID # 07V336000). AS OF DECEMBER 5, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE BECAUSE THE PARTS WERE UNAVAILABLE. THE CONTACT FELT THAT THE RECALL HAS NOT BEEN PERFORMED IN A TIMELY MANNER. THE CURRENT MILEAGE WAS 179,880 AND THERE HAD BEEN FAILURE TO DATE. THE VEHICLE PURCHASE DATE WAS UNAVAILABLE. UPDATED 01-10-08. *KB THE CONSUMER STATED 8 MONTHS TO REPAIR A RECALL IS UNACCEPTABLE. UPDATED 12/31/07 *TR

JUST LEFT HIGHWAY REST STOP IN KENTUCKY, NO SIGNS OF COOLANT LEAKAGE OR ANY PROBLEMS. WITHIN 5-7 MILES AT 65MPH, A BEEP, BEEP SOUND, THEN TEMPERATURE GAUGE ROSE IMMEDIATELY TO HIGH , BEGAN TO SLOW VEHICLE & TURNED HEATER ON. STEAM WAS SCENE FROM UNDER THE HOOD AS WE APPROACHED A CONSTRUCTION AREA. WE BARELY MADE IT TO A CLOSED WEIGH STATION. FAILURE WAS SUDDEN & CATASTROPHIC. HAD WE REMAINED ON THE HIGHWAY, AN ACCIDENT WOULD HAVE SURELY OCCURRED, NO SHOULDER WAS AVAILABLE. TWO HOURS WAITING FOR A TOW TRUCK, WHICH FINALLY TOOK THE VEHICLE TO THE NEAREST FORD DEALER. BEING A SUNDAY, WE HAD TO OBTAIN OVERNIGHT STAY IN A HOTEL. MONDAY THE DEALER DIAGNOSED THE PROBLEM AS A CRACKED INTAKE MANIFOLD. DEALER REPLACED THE PART, INCLUDING THERMOSTAT & COOLANT. DEALER KEPT THE OLD PARTS. DEALER SAID NO RECALL WAS MADE FOR THIS PART. I BELIEVE THIS WAS A MANUFACTURER'S DEFECT WHICH HAS VERY SERIOUS OR DEADLY CONSEQUENCE & SHOULD BE REIMBURSED/CORRECTED BY RECALL OF ALL OF THESE PLASTIC MANIFOLDS. PLEASE HELP. THANK YOU *TR

PURCHASED A USED 1997 MERCURY GRAND MARQUIS FROM ROUNDTREE FORD IN SHREVEPORT, LOUISIANA. I LEFT WITH THE VEHICLE AND THE DRIVER SEATBELT SEEMED TO LATCH PROPERLY. I RETURNED TO THE VEHICLE TO RUN AN ERRAND AND THE SEATBELT FAILED TO LATCH. NO MATTER WHAT I TRIED THE LATCH WOULD NOT FASTEN TO THE BELT. THIS HAS BEEN REPORTED TO THE RUDE USED CAR MANAGER BILLY FLOWERS WHO DID SAY TO BRING THE CAR IN FOR REPAIR BUT THAT THEY DO NOT HAVE A POLICY THAT SAFETY RESTRAINTS BE CHECKED BY SERVICE PERSONNEL PRIOR TO SALE OF A VEHICLE. *JB

THIS INCIDENT INVOLVES A 1997 MERCURY GRAND MARQUIS GS AND THE FAILURE (CRACKING) OF THE MANIFOLD INTAKE WHICH IS IN THE PROCESS OF LEADING TO A HIGH REPAIR BILL. I'D LIKE TO REFERENCE THE FORD MANIFOLD INTAKE SETTLEMENT. THIS INCIDENT OCCURRED APPROXIMATELY 9 MONTHS AFTER THE MARCH DEADLINE. WE WERE NOT NOTIFIED THAT THERE WAS AN ON-GOING SETTLEMENT OR AN IDENTIFIED PROBLEM WITH THE MANIFOLD INTAKE. WE REQUEST YOUR ASSISTANCE IN PROVIDING ANY RECOURSE IN THIS MATTER AND SEEKING REIMBURSEMENT FROM FORD. BEING A SENIOR CITIZEN AND ON A FIXED INCOME, IT IS EXTREMELY HARD WHEN GETTING HIT WITH A HUGE REPAIR BILL ESPECIALLY WHEN IT INVOLVES A MANUFACTURERS DEFECT. IT IS A SHAME THAT INDIVIDUALS LIKE MYSELF CAN BE TAKEN ADVANTAGE OF BY BIG BUSINESS AND THE SEEMINGLY HUSH HUSH ATTITUDE OF THIS DEFECT BY NOT MAKING THIS CASE WELL KNOWN. IT SEEMS INDIVIDUALS LIKE MYSELF HAVE FALLEN THROUGH THE CRACKS AND REQUEST YOUR ASSISTANCE AND GUIDANCE IN THIS MATTER. I AWAIT YOUR REPLY TO MY CONCERNS. THANK YOU. *NM

COMPOSITE HEADLIGHT LENSES TURNED MILKY TO THE POINT THAT VEHICLE BECAME UNUSABLE FOR NIGHT DRIVING. AUTOMOBILE MANUFACTURER UNWILLING TO REPLACE OR ASSIST WITH REPLACEMENT COSTS. DEALERSHIP WANTS $583.84 TO REPLACE HEADLIGHT ASSEMBLIES. *JB SAFETY DEFECTS CAUSING LIFE THREATENING SITUATION.

THE INTAKE MANIFOLD ON MY 1997 GRAND MARQUIS HAS CRACKED LEAKING COOLANT. I AM TOLD MERCURY HAD AN "EXTENDED WARRANTY" FOR SUCH FAILURES, BUT MY CAR IS NOT INCLUDED. THIS IS A VERY COSTLY ITEM AND THE RESULT OF FORD USING INFERIOR PLASTIC FOR THEIR MANIFOLDS IS THERE ANY WAY TO RECOVER THESE COSTS? *NM

1997 GRAND MARQUIS CRUISE CONTROL STOP WORKING. THE BRAKE LIGHT ILLUMINATED FOLLOWED BY THE BRAKE FLUID LEAKING OUT. *TS *JB

WHILE DRIVING THE VEHICLE ON A SIDE STREET, THE DRIVER HEARD A LOUD NOISE COMING FROM THE FRONT RIGHT SIDE OF THE VEHICLE, SHE LOST STEERING CONTROL AND THE CAR VEERED RIGHT. THE DRIVER APPLIED THE BRAKE SLOWLY UNTIL THE CAR CAME TO A STOP. THE DRIVER CALLED A MECHANIC TO TOW THE CAR TO THE SHOP. UPON INSPECTION, IT WAS DETERMINED THAT THE CHASSIS SECTION THAT SUPPORTS THE TIRE WAS SEPARATED FROM THE REST OF THE CHASSIS. THE WELDED CONNECTION HAD SEPARATED AND SHEARED. HAD THE INCIDENT OCCURRED ON A HIGHWAY, THE CONSEQUENCES TO THE DRIVER, PASSENGER AND OTHER CARS ON THE ROAD, COULD HAVE BEEN MAJOR. THIS CAR WAS PURCHASED NEW BY THE CURRENT OWNER AND HAS NOT BEEN INVOLVED IN ANY ACCIDENT. THE CAR DEALER REFUSED TO REPAIR THE CAR OR ACCEPT A WARRANTY CLAIM. HE CLASSIFIED THE DEFECT AS CORROSION PERFORATION, WHEN IT IS A CLEAR CHASSIS WELD FAILURE. *JB