1997 MERCURY GRAND MARQUIS Complaints

DT: THE CONTACT STATED THE INTAKE MANIFOLD FAILED TWICE. THE FIRST FAILURE WAS IN 2001, AND THE SECOND FAILURE WAS IN 2005. THE VEHICLE WAS TOWED TO THE DEALERSHIP ON BOTH OCCASIONS WHERE THE ENGINE WAS REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER HAS OFFERED NO FREE REMEDY. *AK THE ENGINE HAD TO BE REPLACED IN 2001, AND IN 2005 HAD TO REPLACE THE INTAKE MANIFOLD AND PAY TO HAVE IT INSTALLED AT LINCOLN MERCURY IN CONCORD, NEW HAMPSHIRE. WHEN THE INTAKE MANIFOLD FAILED, ANTIFREEZE LEAKED ALL OVER THE ENGINE. AFTER IT WAS FIXED, THE INTAKE MANIFOLD FAILED AGAIN. THE CONTACT HAD TO PAY FOR REPAIRS, AND THERE WAS NO RECALL. *AK

CONSUMER COMPLAINT REGARDING GRAND MARQUIS POSSIBLE COOLANT SEEPAGE AT THE INTAKE MANIFOLD CROSS-OVER. *TS ***NO ANSWER REQUIRED*** THE CONSUMER SERVICE BULLETIN HAD BEEN ISSUED FOR THE PROBLEM, HOWEVER HE NEVER NOTIFICATION. THE CONSUMER WAS TOLD HIS VEHICLE IDENTIFICATION WAS NOT INCLUDED IN BULLETIN *JB

DT: THE CONTACT STATES THERE IS CLOUDING IN THE HEADLIGHT LENSES. THE HEADLIGHTS DO NOT APPEAR TO BE BRIGHT AS THEY SHOULD BE. *AK

REAR BRAKE LINE FAILURE. RECALL NOTICE WAS FOR FRONT FAILURE, UPON INSPECTION, THOSE LINES WERE FINE. *JB

DT: THE BRAKE LINE RUSTED AND BROKE. THE CONSUMER WAS DRIVING AND COULD TELL THAT HE WAS LOSING BRAKE FLUID. HE WAS ABLE TO GET THE VEHICLE SAFELY HOME. THE PROBLEM OCCURRED ON JUNE 15, 2005. THE CONSUMER FOUND THAT THE ENTIRE BRAKE LINE WAS EXTREMELY CORRODED. THE CONSUMER REPLACED THE ENTIRE BRAKE LINE. *AK

DT: CONTACT STATES THE TIE ROD ON THE DRIVERS SIDE OF 1997 GRAND MARQUIS FELL OFF JUST BEFORE MEMORIAL DAY. IT HAPPENED BECAUSE THERE WERE NO GREASE FITTINGS ON THE TIE RODS . THE CAR ONLY HAD 63,000 MILES ON IT. HE HAD NOT BEEN HAVING ANY PROBLEMS WITH THE CAR PRIOR TO THIS PROBLEM. HAD THEM BOTH REPLACED. HE WENT TO A MERCURY DEALER AND THEY TOLD HIM THERE WAS NOTHING THEY COULD DO ABOUT IT. HE HAS NOT TALKED TO THE MANUFACTURER.*AK *JB

DT: THE CALLER SAID VEHICLE HAD A CRACKED MANIFOLD. WHILE DRIVING AT ABOUT 45 MPH STEAM STARTED COMING OUT OF THE HOOD. HE PULLED OVER AND HAD TO HAVE THE VEHICLE TOWED TO A GARAGE. HE HAD THE GARAGE REPLACE THE MANIFOLD. DEALER WILL NOT HELP WITH PROBLEM. MANUFACTURER HAS NOT BEEN CONTACTED YET.*AK UPDATED 12/27/2005 - *NM

VEHICLE WAS SERVICED FOR RECALL PARTS CONSUMER WAS TOLD THAT THE MASTER CYLINDER NEED TO BE REPLACED BECAUSE IT WAS LEAKING. IT TOOK THE SERVICE MANAGER DAYS BEFORE HE SERVICED VEHICLE AND NEVER RETURNED THE CONSUMER PHONE CALLS. *TS THE CONSUMER RECEIVED A CUSTOMER SATISFACTION PROGRAM IN THE MAIL REGARDING THE ELECTRONIC TRACTION CONTROL. THE CONSUMER WAS TOLD THE PARTS WERE NOT AVAILABLE AND WAS THEN TOLD THE MASTER CYLINDER WAS LEAKING. THE CONSUMER STATED THE DEALER NEVER MENTIONED IF THE ELECTRONIC TRACTION CONTROL WAS REPLACED. THE CONSUMER RECEIVED A SECOND OPINION REGARDING THE MASTER CYLINDER AND WAS TOLD IT WAS NOT LEAKING. *JB

DT: THE CONSUMER OWNED A 1997 MERCURY GRAND MARQUIS. THE PLASTIC INTAKE MANIFOLD CRACKED WHICH CAUSED THE VEHICLE TO OVERHEAT. THERE WAS ALSO SOME SMOKING. THE CONSUMER STOPPED AND ADDED ANTIFREEZE. THE SERVICE ENGINE LIGHT CAME ON, AND THE TEMPERATURE GAUGE WENT ALL THE WAY TO HOT. CONSUMER WAS OUT OF TOWN AND SHE HAD TO FIND A LOCAL MECHANIC AS THERE WAS NO DEALERSHIPS NEARBY. THE VEHICLE HAD TO BE DRIVEN, AND THEN STOPPED TO COOL AND ADD WATER. THERE WERE NO TOW TRUCKS IN THE AREA. THE VEHICLE WAS FIXED. IT WAS REPLACED WITH A METAL INTAKE MANIFOLD. THE CONSUMER ALSO STATED THAT SHORTLY AFTER THE VEHICLE WAS PURCHASE BOTH FRONT WINDOWS NEEDED NEW MOTORS. *AK *NM

MY WIFE, AND I WERE COMEING HOME, AFTER EATING LUNCH, GOING ABOUT 50 MPH, WHEN A BIG CLOUD OF SMOKE,STEAM COME FROM THE MOTOR COMPARTMENT," I ALMOST HIT A ON COMEING CAR, BECAUSE THE SMOKE, AND STEAM WAS SO "SUDDEN, AND THICK". I PULLED OVER AS SOON AS POSSIBLE, TO FIND ANTI-FREEZE ALL OVER THE MOTOR COMPARTMENT, AND ALL UNDER NEITH THE CAR, EVEN ON ALL (4) TIRES. IF WE HAD BEEN ON A MUCH BUSYER HWY, SOME ONE COULD HAVE EASILY GOTTEN HURT, ARE KILLED ! AFTER GETTING A CAR HAULER TO TAKE THE CAR TO MY HOME, WE FOUND OUT THE MANIFOLD WAS A DEFECTED PART ON THE FAULT OF THE MANUFACTURER OF THE MANIFOLD ! THIS IS A PART THAT IS DEFECTED, NOT WARN-OUT. MY CAR DOES`NT HAVE BUT 77,000 MILES," I KNOW THE PROBLEM HAS BEEN CORRECTED," BUT "WHO" IS GOING TO FIX MY CAR? THE LOWEST ESTIMATE WAS $624.00 ! MY WIFE AND I ARE BOTH DISABLE,AND WE LIVE MONTH, BY MONTH ON A VERY LOW DISABITY CHEECK, AND WE CAN`T AFFORD TO BE PAYING WHAT WE LIVE ON, BECAUSE A MANUFACTURER`S DID`NT PREFORM THE TEST ENOUGH,ARE TRIED A SHOURT-CUT THAT COULD, AND WILL HURT, ARE MAYBY KILL SOME ONE," IF NOT ALREADY.