2009 MERCURY MILAN Complaints

COMPLETE BRAKE FAILURE MADE IT NECESSARY TO REPLACE THE MASTER CYLINDER AND THE BRAIN.

TAKATA RECALL 17S01 FORD REFUSES TO PROVIDE LOANERS FOR SERIOUS INJURY OR DEATH IN RECALL LETTER.LEXUS,HONDA HAD SAME LETTER AND PROVIDED LOANERS?

CHECK ENGINE LIGHT CAME ON, TOOK TO MY MACHANIC.DIGNOSTIC READ OUT INDICATED SOMETHING TO DO WITH AIR POLLUTION DEVICE( HE DID NOT KNOW WHICH ONE) UNTIL HE LOOKED AT THE CAR. NOW I HAVE A WRENCH LIGHT ON AND THE CAR DOES NOT WANT TO STAY RUNNING, SMELLS " RICH RUNNING" AND WILL HARDLY GO DOWN THE ROAD. NOT TOO LONG AGO I HAD PROBLEMS WITH THE DOOR LOCK SYSTEM ALSO, WAS RELOCKING DOORS AFTER I LOCKED THEM. I HAVE COMPLAINED SINCE DAY ONE THAT THERE WAS SOMETHING NOT RIGHT WITH THE ELECTRICAL SYSTEM ON THIS CAR. I THINK WHATEVER IS WRONG WITH THE ENGINE NOW IS ALL TIED INTO EVERYTHING.

ON 4 OCCASIONS, WHILE IN MOTION (3 TIMES WHILE COMING DOWN A HILL AND HITTING A SPEED BUMP IN APARTMENT COMPLEX AND 1 TIME ON THE INTERSTATE AFTER HITTING A SMALL POT HOLE IN A CONSTRUCTION SITE) I HIT THE BRAKES AND AFTER HITTING THE "BUMPS" MY BRAKES "WENT OUT" FOR ABOUT 20 FEET WHERE THE BRAKE PEDAL FLOORED AND DIDN'T DECREASE THE SPEED OF THE VEHICLE AT ALL. WHEN THE BRAKES START WORKING AGAIN, MY CAR BEGINS TO SKID FORWARD UNTIL I LET GO OF MY BRAKE PEDAL. THE PEDAL FEELS LIKE THE ABS KICKS IN. IN ADDITION, OVER THE PAST 6 MONTHS, ROUGHLY, MY BRAKES HAVE BECOME VERY "SOFT", REQUIRING ALOT MORE PRESSURE TO STOP MY VEHICLE. I JUST HAD MY BRAKE PADS AND ROTORS REPLACED AND THAT DID NOT CORRECT THE PROBLEM AT ALL. NOTHING ELSE WAS SAID TO BE WRONG WITH MY BRAKES DURING THE SERVICE APPOINTMENT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS FLUID LEAKING FROM THE BRAKE CYLINDER. THE BRAKE PEDAL WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

WHEN BRAKING HARD, THE BRAKE PEDAL WENT DOWN 2-3 MORE INCHES MORE THAN NORMAL BEFORE I COULD BRAKE THE CAR. ADDED EFFORT WAS NEEDED TO STOP THE CAR. THE PEDAL RETURNED TO NORMAL AFTER 2-3 DAYS. HAPPEN TWO MORE TIMES OVER MONTHS, BUT LAST TIME DID NOT RETURN TO NORMAL. FORD DEALER REPLACED MASTER BRAKE CYLINDER, REAR PADS, AND REAR BRAKE LINES. DID NOT SOLVE THE PROBLEM. BRAKES WORK, BUT ADDED PEDAL TRAVEL STILL EXISTS AND ADDED BRAKE EFFORT NEEDED.

RECEIVED A LETTER FROM FORD THAT< "WHEN PARTS ARE AVAIL BE, FORD MOTOR COMPANY WILL SEND A LETTER TO INFORM YOU THAT PARTS ARE AVAILABLE AND TO CONTACT YOUR DEALER TO SCHEDULE A REPAIR." RECEIVED THE SAME LETTER FOR MY 2006 MILAN MORE THAN A YEAR AGO, AND AM STILL WAITING TO HEAR FROM FOR. IN THE MEANTIME I'M DRIVING A CAR WITH A BOMB IN MY FACE. MY COMPLAINT IS WHEN I SPOKE TO MY LOCAL DEALER THEY TOLD ME THERE ARE NO PARTS FOR THIS REPAIR! IF NHTSA HAS ORDERED FORD TO MAKE THIS REPAIR WHAT IS NHSTS DOING ABOUT MAKING CERTAIN THE FORDS DOES DUE DILIGENCE TO GET PARTS TO MAKE THE REPAIR. I WILL BE FORCED TO CUT THE WIRES TO MY AIRBAG SYSTEM IF THIS IS NOT DONE SOON. I DON'T WHAT SHRAPNEL IN MY FACE IF I'M IN AN ACCIDENT. I'LL TAKE MY CHANCES WITH MY SEAT BELT.

BRAKES MALFUNCTIONED WHEN TRYING TO SLOW DOWN PRIOR TO MAKING RIGHT HAND TURN AT A STOPLIGHT. WENT OVER A BUMPY AREA AS BRAKES APPLIED. FORTUNATELY THERE WAS NO CROSS TRAFFIC AT THIS STOP LIGHT INTERSECTION, AS THE CAR EASED INTO THE ROAD AND BEFORE I COULD GET BRAKES TO FULLY APPLY. AFTER THE INCIDENT THE BRAKES BECAME "SOFT", NEEDING TO PUSH MUCH HARDER ON BRAKE PEDAL TO BRAKE. INCIDENT HAPPENED ON 3/1/2017.

ON MULTIPLE OCCASIONS, WHILE DRIVING ON CONCRETE AND GRAVEL SURFACE ROADS AND DEPRESSING THE BRAKE PEDAL, THE PEDAL WOULD BECOME MUSHY, RESULTING IN THE PEDAL GOING ALL THE WAY TO FLOOR BEFORE THE VEHICLE WOULD COME TO A STOP. THE FIRST TIME IT OCCURRED I WAS PREPARING TO MAKE A LEFT TURN ON VAN DYKE AVENUE IN STERLING HEIGHTS, MICHIGAN, THE BRAKE PEDAL, WHICH WAS FUNCTIONING AS EXPECTED PRIOR TO THIS, BECAME MUSHY AND HAD TO BE DEPRESSED ALL THE WAY TO THE FLOOR BEFORE THE VEHICLE CAME TO A STOP. THIS INCIDENT OCCURRED ON A SATURDAY MORNING, AND THE BRAKES WERE FINE BY MONDAY MORNING. PUMPING THE BRAKES APPEARED TO FIX THE ISSUE. OVER THE NEXT YEAR OR SO, THIS SAME INCIDENT OCCURRED A FEW MORE TIMES, USUALLY WHEN APPLYING THE BRAKES WHILE GOING OVER A BUMP. NORMAL FUNCTIONING WOULD USUALLY BE RESTORED AFTER A COUPLE OF DAYS AND BY PUMPING THE BRAKE PEDAL. ON MULTIPLE OCCASIONS DURING OCTOBER AND NOVEMBER 2015, WHILE DRIVING ON A SURFACE STREET THAT WENT FROM CONCRETE TO GRAVEL, THE BRAKES WENT MUSHY AGAIN. I HAD THE VEHICLE SERVICED FOR THIS ISSUE, WHERE THE HUNTINGTON FORD DEALER BLED THE BRAKES. THIS FIXED THE ISSUE TEMPORARILY. AROUND THE END OF JULY 2016, THE BRAKES WENT MUSHY AGAIN WHEN APPLYING THEM WHILE GOING OVER A BUMP ON A CONCRETE SURFACE ROAD. AFTER A WEEK OR MORE, THE BRAKES NEVER DID RESTORE TO NORMAL FUNCTIONALITY. I TOOK IT IN FOR SERVICE ON 8/5/16 WHERE IT WAS DETERMINED THE HCU WAS FAILING. THE DEALER REPLACED THE HCU AT A COST OF $1340.10. SINCE REPLACING THE HCU, THIS ISSUE HAS NOT RESURFACED. NOTE: I DO NOT RECALL IF THE FIRST INCIDENT WAS IN 2014 OR 2015.